Mahbub Jewel
New York
Summary
Accomplished business analyst and project manager with 14 years in digital transformation and business process improvement. Adept in agile methodologies, stakeholder management, and requirements elicitation. Demonstrated ability to develop business requirements documents and user stories using Jira and Microsoft Project. Holds active public trust clearance and possesses strong domain knowledge in Oracle Fusion Cloud healthcare billing and finance, IHS federal health systems, FX trading platforms, Guidewire insurance systems, EDI/X12 transactions, and enterprise reporting solutions.
Overview
13
13
years of professional experience
Work History
Senior Business Analyst / Project Manager
ImageFIRST Healthcare Laundry Specialists
King of Prussia
01.2023 - Current
- Led enterprise business analysis and project management activities for Oracle Fusion Cloud Finance, Procurement, Supply Chain, Accounts Payable, Accounts Receivable, and Cash Management implementations across 45+ healthcare locations.
- Partnered with executive leadership to prioritize initiatives, mitigate project risks, drive process improvements, and deliver enterprise transformation projects on time and within budget.
- Managed project plans, timelines, RAID logs, change requests, sprint planning, and cross-functional coordination between Finance, Operations, IT, QA, infrastructure, and third-party vendors.
- Facilitated stakeholder interviews, JAD sessions, and requirements workshops to gather, analyze, and document business needs into BRDs, FRDs, User Stories, Epics, Use Cases, Acceptance Criteria, and RTMs.
- Performed AS-IS/TO-BE analysis, business process reengineering, gap analysis, and process modeling using Visio and BPMN to improve operational efficiency and standardize workflows.
- Managed X12 EDI 4010 850 (Purchase Orders) and 855 (Order Acknowledgments) document processing and B2B integrations with trading partners, ensuring seamless data exchange using Oracle Integration Cloud (OIC) and Oracle Track B2B.
- Analyzed business and system data using SQL, Oracle, Informatica, Snowflake, Power BI, and Tableau to validate integrations and enhance reporting accuracy, supporting executive decision-making.
- Led SIT, UAT, defect triage, release management, production deployments, and post-implementation support, ensuring HIPAA compliance and facilitating user adoption.
- Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
Senior Business Analyst / Project Manager
Citi Bank
New York
07.2021 - 12.2022
- Gathered and analyzed business requirements through stakeholder interviews, workshops, and JAD sessions, producing comprehensive BRDs, FRDs, User Stories, Functional Specifications, and RTMs to support project objectives.
- Led business analysis efforts for enterprise FX Options migration and infrastructure modernization initiatives supporting Front Office, Operations, Risk, Finance, and Technology organizations.
- Conducted AS-IS/TO-BE analysis, data mapping, workflow analysis, and process improvements for Summit to Proteus/Simpliciti migration while ensuring regulatory compliance.
- Collaborated with developers, architects, QA teams, and Product Owners throughout the SDLC to translate business requirements into scalable technical solutions using Agile methodologies.
- Coordinated project schedules, managed RAID logs, facilitated change requests, and oversaw sprint planning, SIT, UAT, defect management, release planning, and production implementation using JIRA, Microsoft Project, and Smartsheet to ensure timely delivery.
- Enhanced operational efficiency, reporting accuracy, and stakeholder communication through proactive problem solving and process optimization in conjunction with successful project delivery.
- Supported regulatory reporting, trade lifecycle management, reconciliation, legal entity onboarding, and enterprise risk reporting by performing detailed functional and business analysis.
Business Systems Analyst
Wichita Tribe Enterprises (US Government Contractor – IHS)
06.2020 - 05.2021
- Drafted detailed BRD/FRD, functional specifications, process maps, workflow diagrams, swim lane diagrams, and sequence diagrams for connecting systems and improving healthcare billing/finance processes.
- Analyzed business needs and translated them into system requirements.
- Conducted stakeholder management via workshops, data extraction, root cause analysis; aligned business needs with technical solutions while ensuring HIPAA compliance.
- Improved Indian Health Service (IHS) processes and systems in a Federal Health Agency environment, performed requirements analysis, gap assessments, compliance documentation, and validated data.
- Built, tested, and maintained functional requirements and documentation; managed ServiceNow tickets, risks, and UAT activities to support project timelines.
- Refined business rules to improve existing system enhancements.
- Created process documentation for user reference and compliance standards, enhancing clarity and accessibility.
- Collaborated with stakeholders to gather and document system requirements.
- Provided technical support for end-users regarding system usage issues.
- Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.
- Developed strategies for collecting customer feedback about system usability.
Business Analyst
MetLife Insurance Company
Warwick
07.2018 - 12.2019
- Gathered, analyzed, and documented business requirements through stakeholder interviews, workshops, and JAD sessions, producing BRDs, FRDs, User Stories, Functional Specifications.
- Conducted requirements analysis, documented BRDs and FRDs, and facilitated UAT for Guidewire enhancements in Personal Lines and Workers Compensation insurance systems, aligning with healthcare claims and membership modules.
- Collaborated with global Scrum teams to document business rules, non-functional requirements, process workflows, swim lane diagrams, and sequence diagrams for system integration.
- Led stakeholder workshops and JAD sessions; built, tested, and maintained requirements traceability, supporting defect resolution and reporting of key metrics.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Presented findings and recommendations to senior management for strategic initiatives.
- Conducted data analysis using Excel to inform decision-making processes.
- Assisted in developing training materials for internal staff on new products or services.
- Conducted competitive analysis to inform strategic planning and positioning.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
Business Analyst
Subaru of America
Camden
03.2015 - 06.2018
- Supported requirements gathering, data mapping, testing/validation, and process optimization using Agile methodologies and SQL tools.
- Collaborated with global Scrum teams to document business rules, non-functional requirements, process workflows, swim lane diagrams, and sequence diagrams for system integration.
- Facilitated workshops and JAD sessions with stakeholders; created and maintained requirements traceability, supporting defect resolution and metrics reporting.
- Developed MD050/BRD/FRD documents and prototypes; conducted gap analysis and legacy system mapping to support vehicle inventory and supply chain modernization projects.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
Business Analyst
Kohl’s Corporate
Milwaukee
02.2013 - 01.2015
- Gathered, analyzed, and documented business requirements through stakeholder interviews, workshops, and JAD sessions, producing BRDs, FRDs, User Stories, Functional Specifications, and RTMs.
- Managed stakeholder engagement through workshops and data extraction, performed root cause analysis, and aligned business needs with technical solutions, ensuring compliance throughout the process.
- Built, tested, and maintained functional requirements and documentation; managed ServiceNow tickets, risks, and UAT activities.
- Performed data mapping, testing, and stakeholder coordination for process improvements.
- Supported merchandise management and order optimization initiatives by gathering requirements, documenting processes, and replacing legacy systems to enhance operational effectiveness.
- Facilitated brainstorming sessions with cross-functional teams for problem-solving activities.
- Assisted in developing training materials for internal staff on new products or services.
- Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
Education
Bachelor of Science - Computer Science
Central University of Science and Technology
01-2010
Skills
Project and program management
Agile and waterfall methodologies
Sprint planning and backlog grooming
Change and risk management
Stakeholder engagement
- Business analysis and requirements gathering
- User stories and acceptance criteria
- Process modeling and documentation
- Testing and quality assurance
- Project management tools: Jira, Microsoft Project, Smartsheet
Business intelligence tools: Power BI, Tableau, SQL, Snowflake
- ERP and cloud platforms: Oracle Fusion Cloud, Salesforce
- Data integration technologies: Informatica, Azure SQL Server, EDI/X12
- Collaboration tools: Confluence, SharePoint
- Industries: Healthcare, Banking, Insurance, Retail
- SQL queries
Certifications And Clearances
- Public Trust Clearance
- HIPAA Security/Privacy Rule Overview
- Security+
- Role-Based Training (RBT for IT Staff)
- Privacy Awareness Training
- IHS Rules of Behavior for Privileged Users
Timeline
Senior Business Analyst / Project Manager
ImageFIRST Healthcare Laundry Specialists
01.2023 - Current
Senior Business Analyst / Project Manager
Citi Bank
07.2021 - 12.2022
Business Systems Analyst
Wichita Tribe Enterprises (US Government Contractor – IHS)
06.2020 - 05.2021
Business Analyst
MetLife Insurance Company
07.2018 - 12.2019
Business Analyst
Subaru of America
03.2015 - 06.2018
Business Analyst
Kohl’s Corporate
02.2013 - 01.2015
Bachelor of Science - Computer Science
Central University of Science and Technology