Mahbub Karim
New York
Summary
Dynamic business owner with extensive experience at India Palace, excelling in staff training and performance management. Proven track record in enhancing customer satisfaction and driving revenue through effective sales strategies. Adept at financial reconciliation and crisis management, consistently achieving operational excellence and fostering a high-performing team environment.
Overview
17
17
years of professional experience
Work History
Owner
india palace
New York
01.2018 - Current
- Managed daily operations of business, including hiring and training staff.
- Executed performance reviews to encourage improved productivity for team members.
- Implemented campaigns and promotions to help with developing goods and services.
- Served as primary point of contact for customer inquiries or complaints.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
Restaurant Front of House Manager
india passage
Brooklyn
03.2008 - 12.2017
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Ass Manager
Rite-Aid Pharmacy
Brooklyn
01.2010 - 02.2013
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Shift Leader
Dunking' Donuts Franchising
Brooklyn
01.2011 - 03.2012
- Assisted in training new employees on shift operations.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
Education
MBA - Business Management
Dhaka University
Bangladesh12-2004
BBA - Business Management
Dhaka University
Dhaka12-2003
Skills
- Staff training
- Performance management
- Customer service
- Financial reconciliation
- Sales strategies
- Inventory management
- Goal setting
- Business management
- Crisis management
- Small business operations
Languages
English
Professional
Hindi
Professional
Spanish
Professional
Bangla
Professional
Timeline
Owner
india palace
01.2018 - Current
Shift Leader
Dunking' Donuts Franchising
01.2011 - 03.2012
Ass Manager
Rite-Aid Pharmacy
01.2010 - 02.2013
Restaurant Front of House Manager
india passage
03.2008 - 12.2017
MBA - Business Management
Dhaka University
BBA - Business Management
Dhaka University
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