Mahbubur Rahman Rajon
Warren,MI
Summary
- Volunteering social work for Chalibandar Jubo Kollyan Shonghsta
- Joint Secretary of Fulkuri, an organization works for Youth
- Organizer at Leading University Cycling Society
- Volunteer in Leading University Blood Donors Society
- Batch Coordinator of CSE 29th Batch, Leading University
- Treasurer of CSE 29th Batch, Leading University
- Volunteer in ICC world T20, 2014 (Sylhet)
Overview
11
11
years of professional experience
Work History
Software Quality Assurance Engineer
WPManageNinja LLC
03.2024 - 07.2024
- Developed and executed QA (quality assurance) test cases, scripts and procedures for automated software maintenance.
- Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
- Designed, executed and maintained automated test scripts for in-project deployment.
Technical Support Engineer
Authlab Limited
03.2021 - 03.2024
- Responded to support requests from end-users and enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of our software.
- Managed approximately 20 tickets & emails per day from customers.
IT Trainer
Infinity Flame Soft
04.2019 - 01.2020
- Trained students in web design & development
- Provided technical support during training sessions
- Guided up-to-date knowledge on industry trends and emerging technologies, integrating relevant information into course content.
- Trained approximately 60 students on IT skill
Associate Trainer
Infinity Flame Soft
11.2017 - 03.2019
- Mentoring students during training sessions
- Helped students with their daily tasks and assignments
- Sharing knowledge of computer IT skills
- Collaborated on student's projects
Private Tutor
Home Tutoring
03.2013 - 09.2016
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Reported parents and discussed student progress and addressed concerns.
- Guided students with essential study skills such as note-taking, memorizing techniques & strategies
- Instructing effective learning methods and research methods
- Tutored more than 15 individual students in Math & Physics
Education
Bachelor of Science - Computer Science & Engineering
Leading University
Sylhet, Bangladesh04.2017
Skills
- Language Skills- Fluent in English & Bengali
- Software Application Skills- Microsoft Word, Excel & PowerPoint
- Technical skills- Computer programming, web design & development, Software testing
- Additional Skills- Strong writing skills, Good communication skill
Timeline
Software Quality Assurance Engineer
WPManageNinja LLC
03.2024 - 07.2024
Technical Support Engineer
Authlab Limited
03.2021 - 03.2024
IT Trainer
Infinity Flame Soft
04.2019 - 01.2020
Associate Trainer
Infinity Flame Soft
11.2017 - 03.2019
Private Tutor
Home Tutoring
03.2013 - 09.2016
Bachelor of Science - Computer Science & Engineering
Leading University
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