Versatile marketing professional experienced in overseeing and coordinating diverse organizational marketing goals. Well-versed in process optimization, SEO, CRM, WordPress, Social Media, and equity financing. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase investors/members. Well experienced in event coordination and management. A self-motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills and a passion for driving results.
Overview
10
10
years of professional experience
Work History
Owner Services, Administration, Outreach Manager
Common Market Co-op
09.2020 - Current
Answered phone calls and emails from clients to address questions, complaints, and needs
Created and maintained filing systems, both electronic and paper-based, for easy access to information
Utilized computer software to complete various administrative tasks
Trained newly hired employees regarding company procedures, standards and goals
Processed invoices, purchase orders and other documents accurately and efficiently
Responded promptly to all customer inquiries via phone or email within established timeframes
Maintained confidential records in accordance with company policy and legal requirements
Collaborated with other teams to develop strategies for improving operational efficiency
Developed efficient office procedures, policies and standards that improved workflow and productivity
Coordinated employee schedules and set dates for company meetings and appointments
Managed detailed filing system for organizing client records
Organized employee events such as training sessions and team building activities
Performed basic bookkeeping tasks such as reconciling accounts receivable and payable
Created and managed database systems to store and organize information
Acted as a liaison between customers and clients and internal departments regarding inquiries or problems
Participated in management meetings to discuss new directives and offer insights and suggestions to improve procedures
Handled incoming mail distribution, outgoing mailings and courier services
Assisted with budget preparation and tracking of expenses
Coordinated special projects by managing resources, meeting deadlines and communicating progress updates
Prepared presentations using Microsoft Office Suite applications
Performed invoicing and budget tracking tasks to monitor financial progress
Led planning and achievement of goals and objectives consistent with agency mission and philosophy
Compiled data from multiple sources into comprehensive reports for management review
Compiled and analyzed data to generate reports for business decision-making
Set up video conferences to facilitate remote communication between various departments within the organization
Conducted research on topics related to project needs or customer requests
Represented organization in public forums by speaking at community events or addressing members of press
Identified potential risks to develop mitigation plans
Prepared reports to summarize operational results and financial performance
Administered and created training and awareness presentations or materials
Created or maintained database of customer accounts
Reviewed and revised sustainability proposals or policies
Used financial accounting or spreadsheet software to calculate revenue, sales and expenses
Investigated products or markets to determine areas for opportunity
Distributed and created brochures, pamphlets and signage to promote product or service
Analyzed corporate intelligence data to identify trends and patterns
Developed marketing or outreach media to communicate sustainability issues, procedures or objectives
Researched and reviewed regulatory, technical or market issues related to sustainability
Promoted products in online communities through weblog or discussion-forum postings
Managed online presence of the Common Market
Implemented SEO Strategies
Social Media Accounts Management
Oversaw the sale of all company equity shares
Planned and oversaw membership drives to increase investors
Broke company records for new investors in a single month/year
Coordinated all company outreach events, fundraises and drives
Developed network relationships with industry professionals to enhance community awareness and promote services.
Scheduled regular outreach exhibitions and educated employees on presentations.
Collaborated with internal teams to develop targeted marketing campaigns that increased program reach and impact.
Coordinated volunteer recruitment, training, and management for effective community involvement.
Gardener Supervisor
North Frederick Elementary School
04.2022 - 08.2023
Performed routine pruning, weeding, mulching, edging and trimming to ensure landscape was aesthetically pleasing
Removed, installed, and maintained plant material in beds and containers
Prepped soils for various planting and cultivated around plants, shrubs and trees
Leveraged hand-power tools, lawn mowers, and standard commercial gardening equipment to perform work
Assisted in designing new landscaping projects based on customer needs and requests
Provided guidance to customers on proper care techniques for their gardens
Carried out special projects and work tasks directed by manager
Trained new team members on proper gardening methods and safety protocols
Provided excellent customer service while interacting with clients during visits
Developed knowledge of plant requirements for successful growth and maintenance
Maintained cleanliness of job sites by disposing of debris properly in accordance with safety regulations
Planned, planted and maintained gardens, including selecting appropriate plants and flowers
Cultivated soil by tilling or digging holes for planting flowers and other vegetation
Collaborated with colleagues on larger projects requiring multiple personnel
Followed safety and environmental business practices to keep work area clean and orderly
Executed seasonal clean-up activities, such as mulching, raking, and clearing debris
Ensured all safety protocols were adhered to while working around hazardous materials
Prepared fields and other designated grounds for event use
Analyzed soil conditions to determine necessary amendments for optimal plant health
Created detailed plans for gardens and landscapes that included specific types of plants, trees, and shrubbery
Diagnosed issues with existing plants to recommend corrective actions for improvement
Trimmed and picked flowers and clean flower beds
Plant seeds, bulbs, grass, and plants
Used portable sprinkler systems, hoses, and watered cans.
WELLNESS SPECIALIST
Common Market Co-op
09.2020 - 06.2021
Managed budgeting processes related to allocating funds for wellness programs
Established relationships with external vendors who could provide additional value-added services
Educated clients on the importance of regular physical activity for overall health
Supported clients in overcoming bad habits such as smoking or excessive drinking
Motivated clients to stay committed to their fitness plan through positive reinforcement
Maintained up-to-date knowledge about new products, services, and industry developments
Assisted clients in developing strategies to achieve personal wellness goals
Responded to customer, public, and media requests for information about wellness programs and services
Provided individual support and counseling in general wellness and nutrition.
Assistant Store Manager
Kelly Sports Express
08.2017 - 05.2020
Conducted periodic price checks to ensure competitive pricing
Ensured compliance with company policies, procedures and safety regulations at all times
Performed cashiering duties such as processing payments, issuing refunds and answering customer inquiries
Operated cash register accurately while maintaining proper security of funds
Maintained a clean and safe environment by sweeping floors, dusting shelves and taking out garbage
Tracked inventory levels on a regular basis to ensure sufficient supplies were available for sale
Provided excellent customer service by addressing customer complaints, resolving disputes and ensuring satisfaction
Coordinated daily tasks among team members for optimal efficiency
Managed store closing duties, including counting money in registers and reconciling discrepancies
Maintained accurate records of transactions using point-of-sale systems
Resolved conflicts between employees or customers in a professional manner
Processed returns and exchanges efficiently while providing exceptional customer service
Assisted customers with locating products throughout the store
Monitored store traffic flow to identify areas for improvement in sales or customer service processes
Utilized effective communication skills when interacting with customers and colleagues
Adhered to loss prevention protocols to protect company assets
Restocked shelves with merchandise according to established guidelines
Prepared daily reports summarizing sales activity and other pertinent information
Developed strategies for increasing sales revenue through promotional activities
Organized backroom stock to ensure efficient inventory management
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
Assigned employees to specific duties
Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise
Authorized payments and merchandise returns
Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers
Enforced safety, health, and security rules
Monitored sales activities to ensure that customers received satisfactory service and quality goods
Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
Inventoried stock and reordered when inventory dropped to specified level
Kept records of purchases, sales, and requisitions
Reviewed inventory and sales records to prepare reports for management and budget departments
Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy
Examined products purchased for resale and received for storage to assess condition of each product and item.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Vegetable Farm Manager
Fountain Rock Farm
01.2015 - 10.2017
Developed relationships with local vendors in order to create additional revenue streams
Identified cost-saving opportunities through improved efficiency methods
Cooperated with other farm staff members in order to ensure efficient harvesting operations
Maintained accurate records related to crop production, pests, weather conditions, and other factors that affect vegetable growth
Communicated effectively with customers regarding orders and delivery schedules
Utilized appropriate tools for cultivating fields such as tractors, harvesters, seeders, sprayers and planters
Performed general maintenance tasks such as mowing grasses around fields and repairing equipment
Monitored irrigation systems and adjusted water levels based on plant needs
Developed an understanding of soil composition and how to use different fertilizers to optimize crop yield
Assisted with the planting and harvesting of a variety of vegetables, including peppers, tomatoes, squash, and potatoes
Kept up-to-date on new agricultural technologies in order to improve productivity
Implemented sustainable farming practices such as composting and cover cropping
Performed general maintenance on farm equipment and buildings
Cared for established lawns by mulching, aerating, and weeding
Set up and operated heavy farm machinery and equipment to till soil, plant and harvest crops
Analyzed weather data to make informed decisions about planting times and harvesting dates
Created detailed records of crop production, yields, and expenses
Inspected fields regularly to identify any problems with soil or plants
Displayed excellent customer service skills when interacting with clients
Collaborated with other farmers to share best practices and resources
Established effective communication between crew members throughout daily operations
Maintained a safe work environment by adhering to safety protocols
Developed expertise in soil management and crop rotation techniques
Adhered strictly to organic farming standards when applicable
Researched new agricultural technologies for potential implementation on the farm
Implemented innovative strategies for increasing efficiency while reducing costs
Organized efficient storage of harvested crops for optimal preservation.
Education
Associate Degree in Marketing - Marketing
Frederick Community College
Frederick, MD
02.2026
Skills
Strategic Outreach
Administering Social Media Accounts
Microsoft Office
Client Satisfaction
Database Management
WordPress
CRM
Event Coordination/Management
Community Engagement
SEO
Improvement Strategies
Social Media Marketing
References
References available upon request
Hobbies
My favorite thing to do outside of work is running with my family and my dog, Wally. I'm a very active person, who finds pleasure in nearly any physical activity or outdoor adventure. I am also very passionate about my work, and I enjoy spending time learning new ways to improve my craft.
Timeline
Gardener Supervisor
North Frederick Elementary School
04.2022 - 08.2023
Owner Services, Administration, Outreach Manager
Common Market Co-op
09.2020 - Current
WELLNESS SPECIALIST
Common Market Co-op
09.2020 - 06.2021
Assistant Store Manager
Kelly Sports Express
08.2017 - 05.2020
Vegetable Farm Manager
Fountain Rock Farm
01.2015 - 10.2017
Associate Degree in Marketing - Marketing
Frederick Community College
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