Summary
Overview
Work History
Education
Skills
References
Hobbies
Timeline
Generic

MAHCAILOC KIO

Frederick,Maryland

Summary

Versatile marketing professional experienced in overseeing and coordinating diverse organizational marketing goals. Well-versed in process optimization, SEO, CRM, WordPress, Social Media, and equity financing. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase investors/members. Well experienced in event coordination and management. A self-motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills and a passion for driving results.

Overview

10
10
years of professional experience

Work History

Owner Services, Administration, Outreach Manager

Common Market Co-op
09.2020 - Current
  • Answered phone calls and emails from clients to address questions, complaints, and needs
  • Created and maintained filing systems, both electronic and paper-based, for easy access to information
  • Utilized computer software to complete various administrative tasks
  • Trained newly hired employees regarding company procedures, standards and goals
  • Processed invoices, purchase orders and other documents accurately and efficiently
  • Responded promptly to all customer inquiries via phone or email within established timeframes
  • Maintained confidential records in accordance with company policy and legal requirements
  • Collaborated with other teams to develop strategies for improving operational efficiency
  • Developed efficient office procedures, policies and standards that improved workflow and productivity
  • Coordinated employee schedules and set dates for company meetings and appointments
  • Managed detailed filing system for organizing client records
  • Organized employee events such as training sessions and team building activities
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable
  • Created and managed database systems to store and organize information
  • Acted as a liaison between customers and clients and internal departments regarding inquiries or problems
  • Participated in management meetings to discuss new directives and offer insights and suggestions to improve procedures
  • Handled incoming mail distribution, outgoing mailings and courier services
  • Assisted with budget preparation and tracking of expenses
  • Coordinated special projects by managing resources, meeting deadlines and communicating progress updates
  • Prepared presentations using Microsoft Office Suite applications
  • Performed invoicing and budget tracking tasks to monitor financial progress
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy
  • Compiled data from multiple sources into comprehensive reports for management review
  • Compiled and analyzed data to generate reports for business decision-making
  • Set up video conferences to facilitate remote communication between various departments within the organization
  • Conducted research on topics related to project needs or customer requests
  • Represented organization in public forums by speaking at community events or addressing members of press
  • Identified potential risks to develop mitigation plans
  • Prepared reports to summarize operational results and financial performance
  • Administered and created training and awareness presentations or materials
  • Created or maintained database of customer accounts
  • Reviewed and revised sustainability proposals or policies
  • Used financial accounting or spreadsheet software to calculate revenue, sales and expenses
  • Investigated products or markets to determine areas for opportunity
  • Distributed and created brochures, pamphlets and signage to promote product or service
  • Analyzed corporate intelligence data to identify trends and patterns
  • Developed marketing or outreach media to communicate sustainability issues, procedures or objectives
  • Researched and reviewed regulatory, technical or market issues related to sustainability
  • Promoted products in online communities through weblog or discussion-forum postings
  • Managed online presence of the Common Market
  • Implemented SEO Strategies
  • Social Media Accounts Management
  • Oversaw the sale of all company equity shares
  • Planned and oversaw membership drives to increase investors
  • Broke company records for new investors in a single month/year
  • Coordinated all company outreach events, fundraises and drives
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Scheduled regular outreach exhibitions and educated employees on presentations.
  • Collaborated with internal teams to develop targeted marketing campaigns that increased program reach and impact.
  • Coordinated volunteer recruitment, training, and management for effective community involvement.

Gardener Supervisor

North Frederick Elementary School
04.2022 - 08.2023
  • Performed routine pruning, weeding, mulching, edging and trimming to ensure landscape was aesthetically pleasing
  • Removed, installed, and maintained plant material in beds and containers
  • Prepped soils for various planting and cultivated around plants, shrubs and trees
  • Leveraged hand-power tools, lawn mowers, and standard commercial gardening equipment to perform work
  • Assisted in designing new landscaping projects based on customer needs and requests
  • Provided guidance to customers on proper care techniques for their gardens
  • Carried out special projects and work tasks directed by manager
  • Trained new team members on proper gardening methods and safety protocols
  • Provided excellent customer service while interacting with clients during visits
  • Developed knowledge of plant requirements for successful growth and maintenance
  • Maintained cleanliness of job sites by disposing of debris properly in accordance with safety regulations
  • Planned, planted and maintained gardens, including selecting appropriate plants and flowers
  • Cultivated soil by tilling or digging holes for planting flowers and other vegetation
  • Collaborated with colleagues on larger projects requiring multiple personnel
  • Followed safety and environmental business practices to keep work area clean and orderly
  • Executed seasonal clean-up activities, such as mulching, raking, and clearing debris
  • Ensured all safety protocols were adhered to while working around hazardous materials
  • Prepared fields and other designated grounds for event use
  • Analyzed soil conditions to determine necessary amendments for optimal plant health
  • Created detailed plans for gardens and landscapes that included specific types of plants, trees, and shrubbery
  • Diagnosed issues with existing plants to recommend corrective actions for improvement
  • Trimmed and picked flowers and clean flower beds
  • Plant seeds, bulbs, grass, and plants
  • Used portable sprinkler systems, hoses, and watered cans.

WELLNESS SPECIALIST

Common Market Co-op
09.2020 - 06.2021
  • Managed budgeting processes related to allocating funds for wellness programs
  • Established relationships with external vendors who could provide additional value-added services
  • Educated clients on the importance of regular physical activity for overall health
  • Supported clients in overcoming bad habits such as smoking or excessive drinking
  • Motivated clients to stay committed to their fitness plan through positive reinforcement
  • Maintained up-to-date knowledge about new products, services, and industry developments
  • Assisted clients in developing strategies to achieve personal wellness goals
  • Responded to customer, public, and media requests for information about wellness programs and services
  • Provided individual support and counseling in general wellness and nutrition.

Assistant Store Manager

Kelly Sports Express
08.2017 - 05.2020
  • Conducted periodic price checks to ensure competitive pricing
  • Ensured compliance with company policies, procedures and safety regulations at all times
  • Performed cashiering duties such as processing payments, issuing refunds and answering customer inquiries
  • Operated cash register accurately while maintaining proper security of funds
  • Maintained a clean and safe environment by sweeping floors, dusting shelves and taking out garbage
  • Tracked inventory levels on a regular basis to ensure sufficient supplies were available for sale
  • Provided excellent customer service by addressing customer complaints, resolving disputes and ensuring satisfaction
  • Coordinated daily tasks among team members for optimal efficiency
  • Managed store closing duties, including counting money in registers and reconciling discrepancies
  • Maintained accurate records of transactions using point-of-sale systems
  • Resolved conflicts between employees or customers in a professional manner
  • Processed returns and exchanges efficiently while providing exceptional customer service
  • Assisted customers with locating products throughout the store
  • Monitored store traffic flow to identify areas for improvement in sales or customer service processes
  • Utilized effective communication skills when interacting with customers and colleagues
  • Adhered to loss prevention protocols to protect company assets
  • Restocked shelves with merchandise according to established guidelines
  • Prepared daily reports summarizing sales activity and other pertinent information
  • Developed strategies for increasing sales revenue through promotional activities
  • Organized backroom stock to ensure efficient inventory management
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Assigned employees to specific duties
  • Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise
  • Authorized payments and merchandise returns
  • Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers
  • Enforced safety, health, and security rules
  • Monitored sales activities to ensure that customers received satisfactory service and quality goods
  • Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
  • Inventoried stock and reordered when inventory dropped to specified level
  • Kept records of purchases, sales, and requisitions
  • Reviewed inventory and sales records to prepare reports for management and budget departments
  • Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy
  • Examined products purchased for resale and received for storage to assess condition of each product and item.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Vegetable Farm Manager

Fountain Rock Farm
01.2015 - 10.2017
  • Developed relationships with local vendors in order to create additional revenue streams
  • Identified cost-saving opportunities through improved efficiency methods
  • Cooperated with other farm staff members in order to ensure efficient harvesting operations
  • Maintained accurate records related to crop production, pests, weather conditions, and other factors that affect vegetable growth
  • Communicated effectively with customers regarding orders and delivery schedules
  • Utilized appropriate tools for cultivating fields such as tractors, harvesters, seeders, sprayers and planters
  • Performed general maintenance tasks such as mowing grasses around fields and repairing equipment
  • Monitored irrigation systems and adjusted water levels based on plant needs
  • Developed an understanding of soil composition and how to use different fertilizers to optimize crop yield
  • Assisted with the planting and harvesting of a variety of vegetables, including peppers, tomatoes, squash, and potatoes
  • Kept up-to-date on new agricultural technologies in order to improve productivity
  • Implemented sustainable farming practices such as composting and cover cropping
  • Performed general maintenance on farm equipment and buildings
  • Cared for established lawns by mulching, aerating, and weeding
  • Set up and operated heavy farm machinery and equipment to till soil, plant and harvest crops
  • Analyzed weather data to make informed decisions about planting times and harvesting dates
  • Created detailed records of crop production, yields, and expenses
  • Inspected fields regularly to identify any problems with soil or plants
  • Displayed excellent customer service skills when interacting with clients
  • Collaborated with other farmers to share best practices and resources
  • Established effective communication between crew members throughout daily operations
  • Maintained a safe work environment by adhering to safety protocols
  • Developed expertise in soil management and crop rotation techniques
  • Adhered strictly to organic farming standards when applicable
  • Researched new agricultural technologies for potential implementation on the farm
  • Implemented innovative strategies for increasing efficiency while reducing costs
  • Organized efficient storage of harvested crops for optimal preservation.

Education

Associate Degree in Marketing - Marketing

Frederick Community College
Frederick, MD
02.2026

Skills

  • Strategic Outreach
  • Administering Social Media Accounts
  • Microsoft Office
  • Client Satisfaction
  • Database Management
  • WordPress
  • CRM
  • Event Coordination/Management
  • Community Engagement
  • SEO
  • Improvement Strategies
  • Social Media Marketing

References

References available upon request

Hobbies

My favorite thing to do outside of work is running with my family and my dog, Wally. I'm a very active person, who finds pleasure in nearly any physical activity or outdoor adventure. I am also very passionate about my work, and I enjoy spending time learning new ways to improve my craft.

Timeline

Gardener Supervisor

North Frederick Elementary School
04.2022 - 08.2023

Owner Services, Administration, Outreach Manager

Common Market Co-op
09.2020 - Current

WELLNESS SPECIALIST

Common Market Co-op
09.2020 - 06.2021

Assistant Store Manager

Kelly Sports Express
08.2017 - 05.2020

Vegetable Farm Manager

Fountain Rock Farm
01.2015 - 10.2017

Associate Degree in Marketing - Marketing

Frederick Community College
MAHCAILOC KIO