MAHCAILOC KIO
Frederick,Maryland
Summary
Versatile marketing professional experienced in overseeing and coordinating diverse organizational marketing goals. Well-versed in process optimization, SEO, CRM, WordPress, Social Media, and equity financing. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase investors/members. Well experienced in event coordination and management. A self-motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills and a passion for driving results.
Overview
10
10
years of professional experience
Work History
Owner Services, Administration, Outreach Manager
Common Market Co-op
09.2020 - Current
- Answered phone calls and emails from clients to address questions, complaints, and needs
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Utilized computer software to complete various administrative tasks
- Trained newly hired employees regarding company procedures, standards and goals
- Processed invoices, purchase orders and other documents accurately and efficiently
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Maintained confidential records in accordance with company policy and legal requirements
- Collaborated with other teams to develop strategies for improving operational efficiency
- Developed efficient office procedures, policies and standards that improved workflow and productivity
- Coordinated employee schedules and set dates for company meetings and appointments
- Managed detailed filing system for organizing client records
- Organized employee events such as training sessions and team building activities
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable
- Created and managed database systems to store and organize information
- Acted as a liaison between customers and clients and internal departments regarding inquiries or problems
- Participated in management meetings to discuss new directives and offer insights and suggestions to improve procedures
- Handled incoming mail distribution, outgoing mailings and courier services
- Assisted with budget preparation and tracking of expenses
- Coordinated special projects by managing resources, meeting deadlines and communicating progress updates
- Prepared presentations using Microsoft Office Suite applications
- Performed invoicing and budget tracking tasks to monitor financial progress
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy
- Compiled data from multiple sources into comprehensive reports for management review
- Compiled and analyzed data to generate reports for business decision-making
- Set up video conferences to facilitate remote communication between various departments within the organization
- Conducted research on topics related to project needs or customer requests
- Represented organization in public forums by speaking at community events or addressing members of press
- Identified potential risks to develop mitigation plans
- Prepared reports to summarize operational results and financial performance
- Administered and created training and awareness presentations or materials
- Created or maintained database of customer accounts
- Reviewed and revised sustainability proposals or policies
- Used financial accounting or spreadsheet software to calculate revenue, sales and expenses
- Investigated products or markets to determine areas for opportunity
- Distributed and created brochures, pamphlets and signage to promote product or service
- Analyzed corporate intelligence data to identify trends and patterns
- Developed marketing or outreach media to communicate sustainability issues, procedures or objectives
- Researched and reviewed regulatory, technical or market issues related to sustainability
- Promoted products in online communities through weblog or discussion-forum postings
- Managed online presence of the Common Market
- Implemented SEO Strategies
- Social Media Accounts Management
- Oversaw the sale of all company equity shares
- Planned and oversaw membership drives to increase investors
- Broke company records for new investors in a single month/year
- Coordinated all company outreach events, fundraises and drives
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Scheduled regular outreach exhibitions and educated employees on presentations.
- Collaborated with internal teams to develop targeted marketing campaigns that increased program reach and impact.
- Coordinated volunteer recruitment, training, and management for effective community involvement.
Gardener Supervisor
North Frederick Elementary School
04.2022 - 08.2023
- Performed routine pruning, weeding, mulching, edging and trimming to ensure landscape was aesthetically pleasing
- Removed, installed, and maintained plant material in beds and containers
- Prepped soils for various planting and cultivated around plants, shrubs and trees
- Leveraged hand-power tools, lawn mowers, and standard commercial gardening equipment to perform work
- Assisted in designing new landscaping projects based on customer needs and requests
- Provided guidance to customers on proper care techniques for their gardens
- Carried out special projects and work tasks directed by manager
- Trained new team members on proper gardening methods and safety protocols
- Provided excellent customer service while interacting with clients during visits
- Developed knowledge of plant requirements for successful growth and maintenance
- Maintained cleanliness of job sites by disposing of debris properly in accordance with safety regulations
- Planned, planted and maintained gardens, including selecting appropriate plants and flowers
- Cultivated soil by tilling or digging holes for planting flowers and other vegetation
- Collaborated with colleagues on larger projects requiring multiple personnel
- Followed safety and environmental business practices to keep work area clean and orderly
- Executed seasonal clean-up activities, such as mulching, raking, and clearing debris
- Ensured all safety protocols were adhered to while working around hazardous materials
- Prepared fields and other designated grounds for event use
- Analyzed soil conditions to determine necessary amendments for optimal plant health
- Created detailed plans for gardens and landscapes that included specific types of plants, trees, and shrubbery
- Diagnosed issues with existing plants to recommend corrective actions for improvement
- Trimmed and picked flowers and clean flower beds
- Plant seeds, bulbs, grass, and plants
- Used portable sprinkler systems, hoses, and watered cans.
WELLNESS SPECIALIST
Common Market Co-op
09.2020 - 06.2021
- Managed budgeting processes related to allocating funds for wellness programs
- Established relationships with external vendors who could provide additional value-added services
- Educated clients on the importance of regular physical activity for overall health
- Supported clients in overcoming bad habits such as smoking or excessive drinking
- Motivated clients to stay committed to their fitness plan through positive reinforcement
- Maintained up-to-date knowledge about new products, services, and industry developments
- Assisted clients in developing strategies to achieve personal wellness goals
- Responded to customer, public, and media requests for information about wellness programs and services
- Provided individual support and counseling in general wellness and nutrition.
Assistant Store Manager
Kelly Sports Express
08.2017 - 05.2020
- Conducted periodic price checks to ensure competitive pricing
- Ensured compliance with company policies, procedures and safety regulations at all times
- Performed cashiering duties such as processing payments, issuing refunds and answering customer inquiries
- Operated cash register accurately while maintaining proper security of funds
- Maintained a clean and safe environment by sweeping floors, dusting shelves and taking out garbage
- Tracked inventory levels on a regular basis to ensure sufficient supplies were available for sale
- Provided excellent customer service by addressing customer complaints, resolving disputes and ensuring satisfaction
- Coordinated daily tasks among team members for optimal efficiency
- Managed store closing duties, including counting money in registers and reconciling discrepancies
- Maintained accurate records of transactions using point-of-sale systems
- Resolved conflicts between employees or customers in a professional manner
- Processed returns and exchanges efficiently while providing exceptional customer service
- Assisted customers with locating products throughout the store
- Monitored store traffic flow to identify areas for improvement in sales or customer service processes
- Utilized effective communication skills when interacting with customers and colleagues
- Adhered to loss prevention protocols to protect company assets
- Restocked shelves with merchandise according to established guidelines
- Prepared daily reports summarizing sales activity and other pertinent information
- Developed strategies for increasing sales revenue through promotional activities
- Organized backroom stock to ensure efficient inventory management
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Assigned employees to specific duties
- Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise
- Authorized payments and merchandise returns
- Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers
- Enforced safety, health, and security rules
- Monitored sales activities to ensure that customers received satisfactory service and quality goods
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Inventoried stock and reordered when inventory dropped to specified level
- Kept records of purchases, sales, and requisitions
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy
- Examined products purchased for resale and received for storage to assess condition of each product and item.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Vegetable Farm Manager
Fountain Rock Farm
01.2015 - 10.2017
- Developed relationships with local vendors in order to create additional revenue streams
- Identified cost-saving opportunities through improved efficiency methods
- Cooperated with other farm staff members in order to ensure efficient harvesting operations
- Maintained accurate records related to crop production, pests, weather conditions, and other factors that affect vegetable growth
- Communicated effectively with customers regarding orders and delivery schedules
- Utilized appropriate tools for cultivating fields such as tractors, harvesters, seeders, sprayers and planters
- Performed general maintenance tasks such as mowing grasses around fields and repairing equipment
- Monitored irrigation systems and adjusted water levels based on plant needs
- Developed an understanding of soil composition and how to use different fertilizers to optimize crop yield
- Assisted with the planting and harvesting of a variety of vegetables, including peppers, tomatoes, squash, and potatoes
- Kept up-to-date on new agricultural technologies in order to improve productivity
- Implemented sustainable farming practices such as composting and cover cropping
- Performed general maintenance on farm equipment and buildings
- Cared for established lawns by mulching, aerating, and weeding
- Set up and operated heavy farm machinery and equipment to till soil, plant and harvest crops
- Analyzed weather data to make informed decisions about planting times and harvesting dates
- Created detailed records of crop production, yields, and expenses
- Inspected fields regularly to identify any problems with soil or plants
- Displayed excellent customer service skills when interacting with clients
- Collaborated with other farmers to share best practices and resources
- Established effective communication between crew members throughout daily operations
- Maintained a safe work environment by adhering to safety protocols
- Developed expertise in soil management and crop rotation techniques
- Adhered strictly to organic farming standards when applicable
- Researched new agricultural technologies for potential implementation on the farm
- Implemented innovative strategies for increasing efficiency while reducing costs
- Organized efficient storage of harvested crops for optimal preservation.
Education
Associate Degree in Marketing - Marketing
Frederick Community College
Frederick, MD02.2026
Skills
- Strategic Outreach
- Administering Social Media Accounts
- Microsoft Office
- Client Satisfaction
- Database Management
- WordPress
- CRM
- Event Coordination/Management
- Community Engagement
- SEO
- Improvement Strategies
- Social Media Marketing
References
References available upon request
Hobbies
My favorite thing to do outside of work is running with my family and my dog, Wally. I'm a very active person, who finds pleasure in nearly any physical activity or outdoor adventure. I am also very passionate about my work, and I enjoy spending time learning new ways to improve my craft.
Timeline
Gardener Supervisor
North Frederick Elementary School
04.2022 - 08.2023
Owner Services, Administration, Outreach Manager
Common Market Co-op
09.2020 - Current
WELLNESS SPECIALIST
Common Market Co-op
09.2020 - 06.2021
Assistant Store Manager
Kelly Sports Express
08.2017 - 05.2020
Vegetable Farm Manager
Fountain Rock Farm
01.2015 - 10.2017
Associate Degree in Marketing - Marketing
Frederick Community College
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