Mahdi Aitoussafer
Springfield,VA
Summary
Proficient armed security officer skilled in strategies for preventing incidents, investigating problems and detailing unauthorized personnel. Offering remarkable work ethic and observation skills. Seeking to bring several years' experience in security to a long-term position. Owns all his own tactical gear and firearms. Flexible with work schedule and always on time. Available for overtime in a case by case basis's. Always mastering the craft and seeking to move up to the highest position that the company has available.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Armed Security Officer
Sentry Force Security
Fairfax, VA
03.2024 - Current
- Patrolled assigned areas to detect suspicious activities and persons.
- Conducted security checks on personnel entering and exiting the premises.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
Dispatch Supervisor
Allied Universal
Falls Church, VA
09.2023 - 10.2024
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
Operations Manager
Crothall
Falls Church, VA
10.2022 - 09.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
Operation Security Supervisor
Allied Universal
Falls Church, VA
12.2021 - 06.2023
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
Behavior Health Security Officer
Allied Universal
Fallschurch, VA
04.2021 - 12.2021
- Responded to alarms and emergency situations, following established protocols.
- Conducted regular patrols of the facility grounds, buildings, and parking areas.
- Assisted with restraining and escorting violent or aggressive individuals as needed.
- De-escalating situations involving behavior health patients and staff members.
Security Officer
Allied Universal
Falls Church, VA
09.2020 - 04.2021
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
Loss Prevention Service Ambassador
Nordstrom
Tysons Corner, VA
09.2016 - 09.2018
- Monitored surveillance cameras and conducted foot patrols to identify potential theft activity.
- Reported suspicious activities or persons to management personnel and local law enforcement authorities.
- Assisted in apprehending shoplifters and recovering stolen merchandise.
- Established positive relationships with store associates, customers, and vendors while working in the store environment.
- Provided customer service assistance by answering questions and resolving complaints in a timely manner.
Loss Prevention Detective
Macys Department Store
Springfield, VA
03.2015 - 09.2016
- Conducted surveillance of merchandise and customers to detect suspicious activity.
- Monitored store entrances and exits for potential security threats.
- Investigated theft-related incidents by interviewing witnesses, reviewing video footage, and gathering evidence.
- Analyzed data from security systems such as CCTV cameras to identify patterns in criminal activity.
- Responded quickly to emergency situations with decisive action.
- Coordinated with local law enforcement agencies regarding shoplifting cases or other criminal matters involving the store premises.
- Ascertained, investigated, and alleviated internal and external theft and fraud.
- Apprehended Shoplifters and Prosecuted depended on theft Value.
Loss Prevention Guard
Macys Department Store
Springfield, VA
08.2015 - 12.2015
- Attended staff meetings to discuss loss prevention strategies and techniques.
- Conducted regular patrols of the premises to ensure safety and security protocols were followed.
- Interacted with customers in a professional manner while enforcing store policy.
- Assisted in apprehending suspected shoplifters by providing accurate descriptions of suspects to police officers.
- Worked closely with store managers to identify areas where losses are occurring and develop solutions.
- Performed daily checks of doors, windows, locks, gates and other access points for unauthorized entry.
- Physical theft Deterrent.
Education
High School Diploma -
Robert E Lee High School
Springfield, VA06-2014
Some College (No Degree) - Criminal Justice
Northern Virginia Community College
Annandale, VASkills
- Tactical training
- Alarm response
- Conflict de-escalation
- Incident documentation
- Radio communication
- Firearms proficiency
- Law enforcement support
- Court appearances
- Defensive strategies
- Customer service excellence
- CCTV surveillance expertise
- Attention to Detail
- Flexible and Adaptable
- Hardworking and Responsible
Affiliations
- I love snowboarding during the wintertime, and I play soccer in my free time
- I go to the gym at least five times a week and follow a strict but basic workout routine
- I also love playing video games, (Specificlly Stratigic stratagy and Role playing games).
- I also love to help my parents around the house when i can, building or repairing things.
Languages
English
Native/ Bilingual
Arabic
Full Professional
Certification
- DCJS Armed License.
- DCJS Unarmed License.
- Concelled Carry permit (VA).
- Multiple Officer and Supervisor of the Month.
- Field training officer Certification both on floor and Dispatch, (Allied Universal Secuirty).
References
References available upon request.
Timeline
Senior Armed Security Officer
Sentry Force Security
03.2024 - Current
Dispatch Supervisor
Allied Universal
09.2023 - 10.2024
Operations Manager
Crothall
10.2022 - 09.2023
Operation Security Supervisor
Allied Universal
12.2021 - 06.2023
Behavior Health Security Officer
Allied Universal
04.2021 - 12.2021
Security Officer
Allied Universal
09.2020 - 04.2021
Loss Prevention Service Ambassador
Nordstrom
09.2016 - 09.2018
Loss Prevention Guard
Macys Department Store
08.2015 - 12.2015
Loss Prevention Detective
Macys Department Store
03.2015 - 09.2016
High School Diploma -
Robert E Lee High School
Some College (No Degree) - Criminal Justice
Northern Virginia Community College
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