Mahdi Grady
Chicago,IL
Summary
Creative, solutions-based professional with 8+ years of comprehensive experience related to business with a focus in Marketing. Proven expertise in B2B client service, marketing coordination, and project management. Excels in event coordination, social media management, email campaign execution and utilizing multitude of digital tools.
Overview
9
9
years of professional experience
Work History
Associate Consultant
Rudd Resources
07.2023 - 10.2023
- Organized and accommodated client events by coordinating logistics, managing guest lists, and ensuring smooth event execution
- Created compelling and engaging social media copies and content calendars, enhancing client brand visibility and engagement
- Developed and administered email campaigns targeted at event attendees, increasing event participation and client satisfaction
- Sourced and curated high-quality content for client websites, contributing to improved online presence and user engagement.
Digital Asset Coordinator/Merchant Content Manager
Rewards Network
09.2021 - 01.2023
- Acquired, processed, and organized restaurant clients’ digital marketing assets through a content management system
- Onboarded and renewed 1,500+ new and ongoing clients’ marketing asset portfolios across dining program websites, effectively increasing client retention
- Sourced and post-processed asset files through Photoshop attained through social media(Facebook, Instagram, and Twitter) and other platforms(Yelp, Foursquare, and Google Business) that consisted with website standards
- Verified usage rights for all acquired assets ensuring content did not belong to third party
- Worked jointly with Sales and Creative teams to ensure marketing assets met quality standards using Salesforce as base of communication
- Assisted Account Executives and Account Managers with any content related issues or inquiries.
Member Services Representative
Rewards Network
06.2019 - 09.2021
- Reviewed and processed missing dine transactions
- Read and responded to 40+ member inquiries related to Rewards Network policies, benefits information, and partner restaurants via e-mail daily, retaining high CSTAT score
- Answered incoming calls from Rewards Network members, assisting with account related questions and providing information pertaining to the business demonstrating excellent customer service and professionalism
- Helped create and present Powerpoint used to explain functions and daily workload of Member Services to other Rewards Network employees.
Customer Service Specialist
Uber, Inc.
10.2015 - 02.2018
- Answered up to 60 inbound calls per day in English and Spanish pertaining to high level incidents/accidents and documenting said occurrences using JIRA software to be escalated to Legal Team
- Presented Powerpoints detailing Inbound process focused on verbiage and de-escalation of calls to other agents
- Assisted BPO agents through chat and phone assuring that L1/L2 incidents are handled accordingly to company's support manual
- Built Excel sheet that tracked frequent issues encountered by other agents with Uber drivers, minimizing accident inquiries among those agents thereby increasing operational efficiency in Greenlight Hubs across the country.
Marketing Associate
Rent Snapper, LLC
05.2015 - 10.2015
- Designed and organized website content utilizing tools Protoshare and Heroku to make the site more user-friendly and visually appealing
- Built and tested email campaign effectiveness based on consumer response rate with digital marketing tool, Mailchimp
- Utilized Google Analytics to monitor website visits and conversions leveraging data to determine customer segments.
- Composed promotional flyers using Photoshop released on social media platforms and passed out in downtown area
- Maintained Twitter and Facebook content, generating Retweets and Likes, and increasing follower count 300%.
Radio & Marketing Intern
Maek Music Independent Music Label
01.2015 - 06.2015
- Promoted label music and upcoming events via Facebook and Twitter along with my team to boost Youtube views for the “Maek Pandemonium Visual Album” (released in 2015) to over 100,000 and increase Soundcloud plays, likes, and reblogs
- Drafted and created pitches e-mailed to Electronic Dance Music (EDM) FM, college, and internet radio stations boosting label music and followed up with radio stations through phone.
Marketing/Recruiting Intern
Lynn Hazan & Associates Inc.
10.2014 - 01.2015
- Edited and formatted job specifications submitted by clients using Wordpress to be posted on company website and shared on Linkedin and Twitter
- Outlined and created Powerpoints covering career development and resume building presented by the president at workshops and professional seminars.
Education
BSB - Marketing
DePaul University, Driehaus College of Business
Chicago, IL06.2015
Skills
- Experienced in using Microsoft Office Suite applications(Excel, Word, Powerpoint, and Publisher)
- Adept in using Adobe Creative Suite products(Photoshop, After Effects, and Premiere Pro)
- Competent in using multiple Digital Asset Management(DAM) and Customer Relationship Management(CRM) tools (Salesforce, Trello, and Basecamp)
- Fluency in reading, writing, and speaking Spanish
- Proven success in working collaboratively with cross-functional teams
- Strong presentation and public speaking abilities
- Data analysis skills, including the ability to interpret and leverage metrics
Timeline
Associate Consultant
Rudd Resources
07.2023 - 10.2023
Digital Asset Coordinator/Merchant Content Manager
Rewards Network
09.2021 - 01.2023
Member Services Representative
Rewards Network
06.2019 - 09.2021
Customer Service Specialist
Uber, Inc.
10.2015 - 02.2018
Marketing Associate
Rent Snapper, LLC
05.2015 - 10.2015
Radio & Marketing Intern
Maek Music Independent Music Label
01.2015 - 06.2015
Marketing/Recruiting Intern
Lynn Hazan & Associates Inc.
10.2014 - 01.2015
BSB - Marketing
DePaul University, Driehaus College of Business