Mahealani Woolsey
Waianae,HI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Papi's Smoke Meat and Grindz
04.2022 - Current
- Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
- Enhanced team efficiency by developing comprehensive employee schedules and providing regular performance feedback.
- Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
- Increased revenue with targeted marketing campaigns and community engagement initiatives.
- Increased brand visibility through social media management, engaging with customers online to build loyalty.
- Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
- Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
- Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
- Ensured compliance with all required permits/licenses by staying up-to-date on regulatory requirements.
- Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
- Maintained employee records, prepared payroll and scheduled shifts.
- Assist owner with other duties as needed.
Dental Receptionist
Dr. Staphe Fujimoto, DDS
08.2010 - 07.2014
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
Dental Receptionist
Pearl Family Dental Care
07.2005 - 08.2010
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Education
No Degree - Business
Leeward Community College
Pearl City, HINo Degree - Psychology
University of Phoenix
OnlineCertificate - Substitute Teaching
Stedi
Online10.2022
High School Diploma -
Ke Kula Kaiapuni 'O Anuenue
Palolo, HI05.2003
Skills
Customer Service
Detail Oriented
Time Management
Attention to detail
Business Finances
Problem-Solving
Critical Thinking
Flexibility
Languages
Hawaiian
Native or Bilingual
Timeline
Manager of Operations
Papi's Smoke Meat and Grindz
04.2022 - Current
Dental Receptionist
Dr. Staphe Fujimoto, DDS
08.2010 - 07.2014
Dental Receptionist
Pearl Family Dental Care
07.2005 - 08.2010
No Degree - Business
Leeward Community College
No Degree - Psychology
University of Phoenix
Certificate - Substitute Teaching
Stedi
High School Diploma -
Ke Kula Kaiapuni 'O Anuenue
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