Maheen Fatima
Reston,VA
Summary
Detail-oriented and results-driven professional with over 4 years of experience in coordination and administrative support, seeking to transition into People Operations. Demonstrated expertise in managing cross-functional projects, streamlining processes, and enhancing team performance through effective communication and problem-solving. Proven ability to handle sensitive information with discretion, support employees, and implement process improvements. Equipped with a solid foundation in organizational development, interpreting company policies laws and regulations, complemented by a proactive approach to driving organizational excellence. Eager to leverage strong organizational skills, interpersonal abilities, and a passion for fostering positive workplace environments and employee success and well-being in a People Operations role.
Overview
4
4
years of professional experience
Work History
Project Coordinator
Chemical Educational Foundation & You Be The Chemist
08.2022 - Current
- Partnering with team members to devise and execute impactful outreach and communication initiatives to bolster program recruitment.
- Reduced project costs by 75% through effective vendor sourcing and budget controls.
- Implemented tactical program awareness strategies,which resulted in an increase of 65% in total output.
- Serving as the primary point of contact, ensuring transparent communication of project status to all stakeholders.
- Developing and upholding thorough project documentation, plans, and reports.
- Providing instrumental support to the Program Officer in executing program modifications.
- Expanding program recruitment and fundraising endeavors through adept utilization of social media and digital strategies.
- Engaging proactively with colleagues to ideate strategies aimed at delivering optimal programs and experiences for stakeholders.
- Conducting comprehensive research and cost-benefit analyses of vendor options.
- Showcasing CEF's relevance in various discussions by crafting language and graphics for social media posts.
- Crafting visually appealing presentations and conducting competitive research and data analysis.
- Designing marketing materials such as advertisements, emails, and social media content.
- Developing presentations, brochures, and guides for program utilization.
- Assisting external partners and volunteers to ensure synchronized implementation of CEF programs.
- Ensuring targeted communities are saturated with CEF programs to maximize impact on students' STEM education and career prospects while also engaging employee volunteers.
Content Coordinator
StudySmarter
05.2022 - 08.2022
- Produced high-quality content for US High School and AP Economics.
- Delivered content within specified timelines.
- Collaborated with Subject Manager and Quality Checkers for review and revisions.
- Adhered to company writing guidelines.
- Created graphs and graphics to enhance content.
- Conducted research to ensure information accuracy.
- Edited content to maintain high quality.
- Participated in weekly meetings and engaged with the virtual team.
- Managed multiple content projects simultaneously according to requirements.
Leave of Absence Coordinator
Leave of Absence Coordinator
11.2020 - 05.2022
- Served as a knowledgeable resource for employee questions about leave laws and company policies, promoting understanding and compliance across the organization.
- Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
- Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
- Optimized workflow efficiency by integrating automated systems for tracking employee absences and calculating eligibility for various types of leave benefits.
- Maintained up-to-date knowledge on changes to state and federal leave regulations, proactively updating company policies in response to shifting legal requirements.
- Evaluated ongoing effectiveness of existing leave programs, making recommendations for improvements based on current trends and industry benchmarks.
- Improved communication between departments by serving as the primary point of contact for all leave-related inquiries.
- Actively managed 100 plus employee LOAs files and claims for different clients simultaneously.
- Maintained accurate employee records and provided support to the client HR team, ensuring data integrity and confidentiality.
- Developed an efficient claim processing system and team to verify over 1000 COVID vaccination proofs within the deadline.
- Ensured compliance with labor laws, company policies, and regulatory requirements for all LOA claims.
- Identified opportunities for improving People Operations processes and implementing solutions to enhance efficiency.
- Successfully managed client relationships with tactical communication and delivering service with a sense of urgency.
- Led the team in customizing processes to meet client-specific requirements.
- Acted as the subject matter expert and primary point of contact for the LOA service and all stakeholders.
- Provided active support to the Client Lead in meetings and offered guidance on service implementation.
- Managed various claims, including leave of absence, short-term disability, COVID-19 vaccination, and workplace accommodation.
- Created user stories for the new company platform.
- Volunteered for the Learning & Development Department, contributing to monthly newsletters, offering administrative support, and assisting in departmental strategy and goal development for the launch of new programs to improve internal employee experience.
Program Coordinator
SacredHand Canada
03.2020 - 11.2020
- Managed operations within budgetary constraints.
- Led the design and implementation of program policies, frameworks, and toolkits for effective change management.
- Coordinated, tasked, and supervised staff to uphold organizational operations and mission.
- Reviewed program needs and recruited qualified staff accordingly.
- Created and executed program activities.
- Collaborated with the Director to establish program curriculum and goals.
- Cultivated a productive leadership team to drive continuous improvements.
- Coordinated activities and procured supplies for office maintenance.
- Performed project coordination tasks, including preparing meeting minutes, reports, and spreadsheets.
- Planned, directed, and coordinated all programs and services.
- Identified areas for improvement to support organizational goals.
- Oversaw day-to-day activities, including leadership, recruitment, and inventory management.
- Handled telephone inquiries and managed incoming/outgoing mail.
- Fostered relationships with community clients and partners through effective communication and follow-up.
- Coordinated and monitored the performance and quality of all programs and services.
Education
Bachelor of Arts - Economics
McMaster University
Hamilton, ON 06.2019
Associate of Arts - Business Administration
Sheridan College Of Applied Arts And Technology
Mississauga, ON 06.2016
Skills
- Project Management
- Program Optimization
- Strategic and Interpersonal Communication
- Policy Interpretation
- Analytical Problem Solving
- Decision-Making Proficiency
- Critical Thinking Skills
- Client/Customer Relationship Management
- Research Proficiency
- Deadline Management
- Creative and Technical Writing
- Professional Communication (Emails, Memos, Reports, Surveys, Presentations)
- Content Creation (Social Media, Newsletters, Program Collateral)
- Proficiency in Google and Microsoft Office Suites
Timeline
Project Coordinator
Chemical Educational Foundation & You Be The Chemist
08.2022 - Current
Content Coordinator
StudySmarter
05.2022 - 08.2022
Leave of Absence Coordinator
Leave of Absence Coordinator
11.2020 - 05.2022
Program Coordinator
SacredHand Canada
03.2020 - 11.2020
Bachelor of Arts - Economics
McMaster University
Associate of Arts - Business Administration
Sheridan College Of Applied Arts And Technology
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