Maheen Fatima
Irving,TX
Summary
Dedicated and detail-oriented professional with extensive experience in customer experience management, office administration, and remote medical support. Proven ability to streamline operations, enhance patient satisfaction, and manage administrative tasks efficiently in fast-paced environments. Adept at utilizing technology to facilitate remote work, ensuring accuracy and compliance in medical documentation, and delivering exceptional service to clients and patients alike. Highly organized, with strong communication skills and a commitment to maintaining confidentiality and professionalism in all interactions.
Overview
2
2
years of professional experience
Work History
Retail Merchandise Associate
HomeGoods
05.2024 - Current
- Assisted customers in selecting products based on their needs and preferences.
- Processed payments with POS system and ensured accuracy of all transactions.
- Adhered to company policies regarding returns and exchanges.
- Built relationships with customers through friendly interactions.
- Resolved customer complaints in a professional manner.
- Created visual displays to showcase products in interactive and engaging way.
Embroidery Machine Operator
Thirty One Gifts
11.2023 - 02.2024
- Maintained production records of finished goods.
- Inspected completed items for defects and accuracy of stitching.
- Stopped machines immediately upon noticing any irregularities in their operations.
- Kept work area clean and organized at all times.
- Measured fabric pieces accurately using rulers or measuring tapes before loading them into the embroidery machines.
Application Processor
Citigroup
08.2023 - 10.2023
- Initiated adjustments when required due to overpayments or incorrect amounts received from customers.
- Scanned documents into electronic filing systems.
- Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
- Review and audit documents/applications.
Crew Member
McDonald's
08.2023 - 08.2023
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
Cashier
Bread Zeppelin
06.2023 - 08.2023
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
TeleScribe
ScribeAmerica
01.2023 - 06.2023
- Scanned documents such as x-rays and laboratory results into the patient's electronic chart.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
Education
Associate of Arts -
Dallas College (Northlake)
01.2023
High School Diploma -
Alphores Girls Jr. College
06-2021
Skills
- Able to collaborate well with others
- Remote work experience
- Customer Service
- Time Management
- Quick learner
- Responsible and can complete tasks in a timely manner
- Strong problem-solving and communication skills
- Open to learning new things
- Verbal and written communication skills
- Good interpersonal skills
- Computer Literacy
- Scanning
- Flexibility
- Dedication
- Active listener
- Attention to detail
- Good teamwork abilities
- Critical thinking skills
- Reliability to perform tasks, meet deadlines and follow instructions
- Efficiency to manage time
- Ability to work under stressed situations
- Ability to work independently
- Office work environment experience
- Detail Oriented
- Cash Handling Experience
- Retail Experience
- Equipment
- Adaptability
- EMR maintenance experience
- Imaging, records and billing experience
- Microsoft Teams
References
References available upon request.
Timeline
Retail Merchandise Associate
HomeGoods
05.2024 - Current
Embroidery Machine Operator
Thirty One Gifts
11.2023 - 02.2024
Application Processor
Citigroup
08.2023 - 10.2023
Crew Member
McDonald's
08.2023 - 08.2023
Cashier
Bread Zeppelin
06.2023 - 08.2023
TeleScribe
ScribeAmerica
01.2023 - 06.2023
Associate of Arts -
Dallas College (Northlake)
High School Diploma -
Alphores Girls Jr. College
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