Hi, I’m
Mahefuz Raja
Cambridge,MA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
21
years of professional experience
Work History
Brookline Bank
Senior Bank Teller
06.2006 - Current
Job overview
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Identified potential needs through observation, questioning, and listening.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Introduced customers to other bank team members to help meet financial needs.
- Investigated and promptly resolved issues with patron accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
Whole Foods Market Inc
Customer Service Supervisor
08.2002 - 12.2014
Job overview
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Researched and corrected customer concerns to promote company loyalty.
Education
South Gujarat UniversitySurat, Gujarat, India
Bachelor of Commerce
09.2001
Skills
- Identity Checks
- Customer Service Process Improvement
- High Net Worth Individuals Marketing
- Attention to Detail
- Sales Goal Attainment
- Complex Problem-Solving
- Honest and Trustworthy
- Vault Balancing
- Records Confidentiality
- Check Cashing
- Branch ATM Operation
- Cash Counting
Additional Information
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Outlook
Basic knowledge of computer Hardware
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Bank Teller
Brookline Bank
06.2006 - Current
Customer Service Supervisor
Whole Foods Market Inc
08.2002 - 12.2014
South Gujarat University
Bachelor of Commerce
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