Mahely Martinez
Houston
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Director of Guest Experience
Chic-Fil-A
Houston
04.2021 - Current
- Reviewed weekly reports on customer feedback received through corporate.
- Collaborated with other departments to resolve guest issues quickly and efficiently.
- Created a system to track guest feedback and complaints in order to identify areas of improvement.
- Provided guidance, support, and coaching to team members in order to improve their customer service skills.
Scheduling Coordinator
Chick-fil-A
Houston
04.2021 - Current
- Coordinated with department managers to adjust employee schedules as needed.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
Financial Manager
Chick-fil-A
Houston
04.2021 - Current
- Oversee daily financial reports, and communicate regarding cash overages and shortages.
- Oversaw accounts payable and receivable functions, cash flow management, budgeting and forecasting.
- Developed and implemented financial policies, procedures, and internal controls.
Education
Some College (No Degree) - Business Administration
Lone Star College
Houston, TXSkills
- Communication skills
- Leadership
- Organizational skills
- Guest services
- Team collaboration
- Flexibility
- Strategic planning
- Multitasking Abilities
Languages
English
Professional
Spanish
Professional
Timeline
Director of Guest Experience
Chic-Fil-A
04.2021 - Current
Scheduling Coordinator
Chick-fil-A
04.2021 - Current
Financial Manager
Chick-fil-A
04.2021 - Current
Some College (No Degree) - Business Administration
Lone Star College
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