Mahema Subba
Rochester,NY
Summary
Dedicated professional with extensive experience in customer service and front desk operations. Expertise in managing high call volumes, scheduling appointments, and addressing inquiries efficiently. Demonstrated ability to multitask in dynamic environments while maintaining exceptional service standards and attention to detail.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
Rochester, NY
01.2025 - 07.2025
- Delivered exceptional customer service through in-person and phone interactions.
- Supported prescription inquiries by collaborating with pharmacy team to enhance customer experience.
- Managed transactions with high accuracy using cash and POS systems.
Server
Cracker Barrel
Rochester, NY
11.2023 - 12.2024
- Delivered friendly, attentive service while managing multiple tables in a fast-paced environment.
- Ensured accuracy of orders and timely delivery, enhancing customer satisfaction.
- Addressed guest concerns with professionalism to create positive dining experiences.
- Collaborated with kitchen staff and team members to ensure smooth operations.
Secretary
Loving Care and Medical Transportation, LLC
Rochester, New York
02.2022 - 07.2022
- Acted as primary contact for clients, managing phone calls and walk-in inquiries.
- Scheduled and confirmed medical transportation appointments with precision.
- Coordinated driver schedules to enhance efficiency and client satisfaction.
- Assisted in billing processes, data entry, and maintenance of confidential client records.
- Streamlined office operations by organizing documentation and managing filing systems.
Machine Operator/Quality Control Analyst,
CooperVision
Rochester, New York
06.2021 - 02.2022
- Operated production machinery in compliance with company safety standards to ensure safe operations.
- Conducted quality checks and documented results to enhance process improvement.
- Reported operational issues promptly to maintain workflow efficiency and minimize downtime.
Education
Bachelor of Science - Nursing
SUNY Brockport
Brockport, NY05-2027
Skills
- Front desk and reception support
- Customer service and communication
- Scheduling and appointment management
- Administrative support and recordkeeping
- Microsoft 365 applications
- Cash handling and POS systems
- Problem-solving and conflict resolution
- Inventory management
- Team collaboration
Languages
English
Native/ Bilingual
Nepali
Native/ Bilingual
Timeline
Customer Service Associate
Walgreens
01.2025 - 07.2025
Server
Cracker Barrel
11.2023 - 12.2024
Secretary
Loving Care and Medical Transportation, LLC
02.2022 - 07.2022
Machine Operator/Quality Control Analyst,
CooperVision
06.2021 - 02.2022
Bachelor of Science - Nursing
SUNY Brockport
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