Summary
Overview
Work History
Education
Skills
Timeline
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Mahenaz Ali

Brooklyn,NY

Summary

Experience office and customer service professional with 10+ years in banking operations, and team leadership. Skilled in compliance, staff training, and delivering exceptional client experiences. Recognized for driving efficiency and supporting organizational goals.

Overview

15
15
years of professional experience

Work History

Assistant Branch Manager

Flagstar Bank
06.2022 - Current
  • Deliver exceptional customer service experience to both prospective and existing clients.
  • Assist with branch audits, tell her observation as well as platform. Monitor daily reporting to ensure the branches operating to compliances, policies, and procedures.
  • Verifying cash by balancing cash rules and maintaining cash, count records, processing transaction, accurately and efficiently.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Led operational initiatives to enhance team productivity and streamline processes.

Lead Account Manager

Progressive Debt Relief
11.2015 - 09.2021
  • Analyzed market trends to inform strategic decisions and optimize account performance.
  • Answering high volume calls and emails, assisting clients with payment requests, inquiries, and completion of program.
  • Top producing team member in negotiating settlements for clients accounts.
  • Worked in a team environment to provide customers first class customer service.
  • Leader responsibility to train and supervise new and existing staff to perform at a high level.
  • Supported management with accurate record keeping, data entry, and document preparation.
  • Cultivated strong client relationships, enhancing customer satisfaction and retention rates.

Head Teller

Capital One Bank
01.2011 - 09.2014
  • Lead a team of cashiers in the absence of the manager.
  • Managed high call volume while maintaining excellent customer service standards.
  • Processed all types of banking transactions within a highly populated Small Business Market
  • Participating in community events to position the bank as a leader with the territory.
  • Helped the branch in achieving a 95+ score on the bank-wide monthly servicing rating for 6 months in a row. Received a quarterly recognition for exceptional customer experience results.

Education

Berkeley College
01.2018

Skills

  • Experienced professional with a successful track record of banking, customer service, operations management and office administration
  • Possess excellent interpersonal, analytical and organizational skills
  • Excel within highly competitive environments where leadership skills are the key to success
  • Team player, willing and able to adapt to changing environments An effective leader with the skills necessary to direct, train and motivate staff to its fullest potential
  • Fluent in English and Arabic

Timeline

Assistant Branch Manager

Flagstar Bank
06.2022 - Current

Lead Account Manager

Progressive Debt Relief
11.2015 - 09.2021

Head Teller

Capital One Bank
01.2011 - 09.2014

Berkeley College

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