Mahendra Anand

Confident manager skillful at managing vendor engagements, streamlining business processes and overseeing service delivery JDE Enterprize ONE ERP solutions. Self-motivated natural leader with over 25 years of experience designing effective business solutions and leading 20-member team in application manage service delivery. In-depth knowledge of best business practices and processes. Solution Architecture, Customer and partner centric platforms, Dev/Ops, Business Intelligence tools, Manufacturing & Distribution ERP systems, applications managed services, Application rationalizations, Automation and Integration, Digital Application Risk Assessment and Monitoring, Record of Success, Big-Picture Thinking, Systems Analysis, Creative Problem Solving, Innovation and Continuous Improvement, Data architecture, and customer support.

https://www.linkedin.com/in/mahendra-anand-50a8b316

• Identifying Talent within team, developing on their strengths
• Mentoring Talent and grooming them for next level
• Building high performance IT teams from ground-up and training them on service delivery

• JDE ERP Application Manage Services
• Maintain various KPI
• Management Reporting
• Increase operational efficiency
• Facilitate meetings/workshops
• Understand customer’s need— set expectations with Managed services
• IT Service Management (ITSM) process and procedures
• Proficiency with ServiceNow application functionality and capabilities
• Transition Management
• Vendor Management
• Create and Maintain Standard Operating procedures
• MFA/Setup Survey’s—Implements effective ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs
• Business Requirement
• Process Study
• Defining Requirements
• Data Engineering & Governance
• SDLC
• Change Management
• Deployment
• Disaster Recovery and Business Continuity Planning
• Business Solutions- Influence business process design and solution identification
• IT Governance, Risk, Compliance and SOX Audits

• Formulation of long term and short-term IT strategies to accomplish corporate goals
• Identify technology platforms & technical architecture, define business application stack
• Set KPIs, perform needs assessment & preparation of IT blueprint for the organization
• Resource allocation and setting up communication channels across the organization
• IT Budgeting & Spend Analysis

• Chess Tournament 1st Prize at Thakur Institute of Management and Research Studies – 2013
• Participated in INTER COLLEGE TOURNAMENT (for CHESS) during 1st YR, 2nd YR AND 3rd year. (C.U. Shah Science College, Ahmedabad) and won First Prize.