Mahendra Mannam

• Identified and documented test requirements, objectives and test cases.
• Created and optimized automated testing tools for repetitive tasks.
• Executed test scripts and developed prototypes and demos.
• Produced test scripts for new automated software testing rounds.
• Maintained up-to-date knowledge of industry trends related to software testing techniques.
• Reported defects using bug tracking tools such as JIRA or Bugzilla and tracked their resolution status.
• Created and maintained database of common and known testing defects.
• Assisted in developing automated test scripts using scripting languages such as Python or JavaScript.
• Provided feedback on product design and suggest process improvements for better user experience.

Project

CLIENT – AVANADE

TITLE - National Health Group

Key Responsibilities:

• Functional Testing for Dynamics 365 CRM: Led functional testing efforts for Microsoft Dynamics 365 CRM, focusing on

modules like Sales, Customer Service, Marketing, and Field Service, ensuring alignment with National Health Group's

business processes.

• Requirement Analysis & Test Case Design: Collaborated with business analysts to understand detailed business

requirements and translated them into comprehensive test cases for CRM functionalities like case management,

service scheduling, customer interaction tracking, and campaign management.

• End-to-End CRM Testing: Conducted end-to-end testing of Dynamics 365 CRM workflows, ensuring smooth integration

with other healthcare systems and third-party applications like electronic health records (EHR) and patient

management systems.

• Customization & Configuration Testing: Validated the correct implementation of customizations and configurations

within Dynamics 365 CRM, ensuring the system met business-specific needs such as patient communication

management and healthcare service coordination.

• Defect Identification & Reporting: Identified and reported defects in CRM functionalities such as customer interaction

workflows, case resolution processes, and reporting dashboards, working closely with development teams to facilitate

timely issue resolution.

• User Acceptance Testing (UAT): Coordinated UAT with key stakeholders, ensuring that Dynamics 365 CRM met end

user expectations, compliance standards, and business requirements before production deployment.