Summary
Overview
Work History
Education
Skills
Timeline

Mahendra Ramjit

retail and pharmacy operation
davenport ,Florida

Summary

District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

District Manager, Pharmacy & Retail Operation

Walgreens
02.2011 - Current
  • Supervised 15 locations to enforce high-quality standards of operation.
  • responsible for operation and execution excellence within a district, including daily living, retail pharmacy, home care, clinics, and other business units as appropriate. Facilitates and fosters a culture in which all Walgreens businesses form a cohesive team that supports overall business growth, drives patient health outcomes and executes on corporate initiatives within a district.
  • Provides coaching and guidance to Store Managers and Pharmacy Managers, driving employee engagement and increasing overall performance and developing future leaders.
  • Ensures Store Managers and Pharmacy Managers have the appropriate resources to improve store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members. Responsible for delivering high quality, distinctive and delightful customer experience across the district.
  • Through high touch store engagement and a deep understanding of the district, drives operational outcomes excellence across front end and pharmacy operations aligned with One Plan.
  • Builds team effectiveness and collaboration by coaching and developing Store Managers and Pharmacy Managers.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.\
  • Cascades information from conference calls, area meetings, and corporate initiatives to direct and indirect reports. Reviews and cascades emails from Corporate and Regional Vice Presidents and Director, Pharmacy and Operations to Store Managers.

Loss Prevention Manager

Rite-Aid Pharmacy
08.2008 - 01.2011
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Installed and maintained covert security equipment.
  • Monitored paperwork procedures to prevent error-related losses.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Performed thorough cash audits and deposit investigations.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Observed video surveillance systems for prompt emergency response.
  • Developed and launched a loss-prevention program.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.

Store Manager

Rite Aid Pharmacy
01.2003 - 07.2008
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced operational risks while organizing data to forecast performance trends.

ASM/Store Manager

CVS Pharmacy
Brooklyn, NY
05.2001 - 01.2003
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Business Management -

Lehman College of The City University of New York, The Bronx, NY
08.2005

High School Diploma -

James Monroe, The Bronx, NY

Skills

  • Leadership Development
  • customer service
  • performance Management
  • Territory Management
  • Staff Recruiting
  • Multi-Unit Management
  • Budget Management
  • Financial Management
  • Business Development
  • Revenue Generation
  • Interviewing techniques
  • Conflict resolution
  • Organization and time management

Timeline

District Manager, Pharmacy & Retail Operation - Walgreens
02.2011 - Current
Loss Prevention Manager - Rite-Aid Pharmacy
08.2008 - 01.2011
Store Manager - Rite Aid Pharmacy
01.2003 - 07.2008
ASM/Store Manager - CVS Pharmacy
05.2001 - 01.2003
Lehman College of The City University of New York - Business Management ,
James Monroe - High School Diploma,

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Mahendra Ramjitretail and pharmacy operation