Mahendra Chowdary Talluri
Columbus,Ohio
Summary
Results-oriented Desktop Support Engineer with 5 + years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert DPS and ODPS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Desktop-support-engineer
Excel Management Systems Inc
10.2022 - Current
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Conducted thorough evaluations of new technology solutions before implementation, ensuring compatibility with existing infrastructure requirements while meeting organizational needs for growth and innovation opportunities.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
Desktop Support Engineer
TRIC Professional Pvt Ltd
01.2019 - 03.2020
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Fostered a collaborative work environment by sharing knowledge and expertise with team members to improve overall departmental performance.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Documented and updated known fixes in knowledge base for future reference.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to business operations during the transition period.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Implemented monitoring tools that identified potential issues in real-time, allowing for rapid response to minimize downtime.
- Performed encryption, firewalls and patch management to implement and maintain system security.
Desktop Support Engineer
HR Square
08.2017 - 01.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Fostered a collaborative work environment by sharing knowledge and expertise with team members to improve overall departmental performance.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Documented and updated known fixes in knowledge base for future reference.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to business operations during the transition period.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Implemented monitoring tools that identified potential issues in real-time, allowing for rapid response to minimize downtime.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Assisted end-users with conference room equipment setup and operation.
- Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Designed tailored engineering solutions for customers based upon key requirements.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Conducted thorough evaluations of new technology solutions before implementation, ensuring compatibility with existing infrastructure requirements while meeting organizational needs for growth and innovation opportunities.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Education
Master of Science - Information Systems
Cleveland State University
Cleveland, OH08.2022
Skills
- Cloud-Based Software Deployment
- Application Installations
- Remote Diagnostics
- IT Security Management
- Debugging
- End-User Support
- Issue Resolution
- Windows Operating System
- Hardware Installation
- Operating System Knowledge
- Time Management
- Technical Support Expertise
- Critical Thinking
- Data Backup and Recovery
- Team Collaboration
Timeline
Desktop-support-engineer
Excel Management Systems Inc
10.2022 - Current
Desktop Support Engineer
TRIC Professional Pvt Ltd
01.2019 - 03.2020
Desktop Support Engineer
HR Square
08.2017 - 01.2019
Master of Science - Information Systems
Cleveland State University
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