Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mahendran Sadasivan

Mahendran Sadasivan

Blk 659, Woodlands Ring Road, #05-164,Singapore

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

45
45
years of professional experience

Work History

Outlet Manager

Tiong Bahru Bakery
01.2023 - Current
  • · Managed packaging of product and displayed products in store windows to attract more customers to store.
  • · Maintained inventory of products and prepared accurate records for same.
  • Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
  • Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
  • · Supervised and coordinated duties of 4 employees.
  • Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
  • Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
  • Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.

Area Manager

Stuff’d Venture Pte Ltd
05.2018 - 12.2022
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Assistant Restaurant Manager

Casa Tartufo
10.2016 - 04.2018
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Boutique Outlet Manager

The Connoisseur Concerto (TCC)
01.2013 - 09.2016
  • Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
  • Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
  • Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Restaurant Manager

Aston Specialities Pte Ltd
01.2009 - 12.2012
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Passionate about learning and committed to continual improvement.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.

Outlet Manager

The Coffee Connection Pte. Ltd.
01.2006 - 01.2009
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
  • Coordinated seasonal merchandise changes effectively, ensuring seamless transitions between collections.

Restaurant Manager

Fish & Co
02.2004 - 12.2005
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Assistant Manager

Raffles International - Equinox Restaurant
06.2001 - 01.2004
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Executive, F&B and Marketing

Laguna National Golf And Country Club
03.2000 - 06.2001
  • Maximized revenue potential by identifying upsell opportunities within existing client base.
  • Streamlined internal processes for improved team efficiency and productivity.
  • Kept detailed records of daily activities through online customer database.
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Analyzed sales and marketing data for improved strategies.

Restaurant Manager

Hotel L’Reserve In Geneva
04.1990 - 09.1999
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Motivated staff to perform at peak efficiency and quality.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Service Crew

Hotel Acker In St. Gallen
06.1988 - 03.1990

Industrial Internship


Aircraft Mechanic

Singapore Air Forces
03.1979 - 02.1988

Radar and Communication Division

Education

High School Diploma -

Hotel Institute For Management
Montreux Switzerland
08.1990

High School Diploma -

American Hotel And Motel Association
United States Of America
1990

High School Diploma -

Singapore-Cambridge General Certificate of Educati
Singapore
1979

Skills

  • Department Oversight
  • Goal Setting
  • Delegation
  • Performance Analysis
  • Recruitment
  • Staff training/development
  • Inventory Tracking and Management
  • Facility Maintenance
  • Customer Relations
  • Cost Reduction
  • Training Management
  • Inventory Control
  • Effective leader

Languages

English
Professional Working
Malay
Professional Working
Chinese (Mandarin)
Limited Working
Tamil
Professional Working

Timeline

Outlet Manager

Tiong Bahru Bakery
01.2023 - Current

Area Manager

Stuff’d Venture Pte Ltd
05.2018 - 12.2022

Assistant Restaurant Manager

Casa Tartufo
10.2016 - 04.2018

Boutique Outlet Manager

The Connoisseur Concerto (TCC)
01.2013 - 09.2016

Restaurant Manager

Aston Specialities Pte Ltd
01.2009 - 12.2012

Outlet Manager

The Coffee Connection Pte. Ltd.
01.2006 - 01.2009

Restaurant Manager

Fish & Co
02.2004 - 12.2005

Assistant Manager

Raffles International - Equinox Restaurant
06.2001 - 01.2004

Executive, F&B and Marketing

Laguna National Golf And Country Club
03.2000 - 06.2001

Restaurant Manager

Hotel L’Reserve In Geneva
04.1990 - 09.1999

Service Crew

Hotel Acker In St. Gallen
06.1988 - 03.1990

Aircraft Mechanic

Singapore Air Forces
03.1979 - 02.1988

High School Diploma -

Hotel Institute For Management

High School Diploma -

American Hotel And Motel Association

High School Diploma -

Singapore-Cambridge General Certificate of Educati
Mahendran Sadasivan