MARK HENRY PANAGUITON

Looking for a progressive organization that I can help enable and augment through my 10 years of experience on multiple workstreams.

• Recruitment: Fulfill requisition requests, both for entry level and support roles. Understand recruitment needs analysis and strategize sourcing and screening for both volume and niche roles.
• Training: Basic functions includes ensuring new hire longevity and success by setting the best conditions for retention and speed to proficiency, which includes enabling their capabilities and promoting a sustainable work culture and environment.
• Quality: Ensure that transaction monitoring takes place within designed parameters, and interpret results and impact to other metrics to help formulate plans that can then be shared to internal and external stakeholders.
• Performance Management: Analyze gaps on performance through available data and observations, and address performance gaps appropriately through activities like skill-transfer sessions or accountability management.
• Innovation: Develops solutions or tools that are designed to target opportunity areas on efficiency and effectiveness of any team or organization that requires insights and assistance.
• Project Implementation: Consistent contributor on implementation of projects related to site enhancement, such as line of business launches, changes or upskills. Coordinated with clients to ensure objectives of implementation are met.
• Administrative Tasks: Usually tasked to analyze and maintain scorecards, proficiency and completion reports, or create new files that help facilitate data driven decisions.