Maher J. Aldine
East Providence,RI
Summary
Dynamic and results-driven sales executive with over 20 years of experience in strategic account management, new business development, and solution sales within the SaaS, IoT, and cloud computing sectors. Proven track record includes driving revenue growth and fostering long-term relationships in the public sector, particularly within SLED (State, Local, and Education) markets in the Northeast Region. Leveraging industry expertise in AI, cloud solutions, and enterprise software to consistently deliver value-driven results, enhance client satisfaction, and exceed sales targets.
Overview
24
24
years of professional experience
Work History
Business Development Manager
AVAYA
01.2021 - 01.2024
- Company Overview: New England and New York- SLED Organization
- Led strategic sales initiatives targeting large Government and State Agencies accounts in the Eastern US region
- Successfully achieved and surpassed license, support, and service revenue targets consistently
- Established a reputation as a thought leader in AI and Google Chatbot for Contact Centers
- Developed and executed a vision for pipeline generation, ensuring long-term growth opportunities
- Expanded relationships and orchestrated sophisticated deals with key stakeholders
- Leveraged partners, channels, and alliances to enhance sales efficiency and exceed quotas
- Experience with helping partners, channels, and alliances to sell more efficiently
- Expanded Avaya's Cloud Unified and Contact Center Communication services using Microsoft Azure platform within New York, Rhode Island and Maine government including quasi state agencies
- New England and New York- SLED Organization
Senior Client Manager
XEROX
01.2005 - 01.2021
- Company Overview: United States Enterprise Unit
- Lead the growth and development of large Xerox SLED Enterprise accounts in New England
- Primary relationship manager for Xerox's largest SLED in the State of Massachusetts
- Lead effort to develop and implement Account strategy
- Act as lead for key client meetings, presentations and RFP processes
- Identified and created new business opportunities
- Responsible for client's Growth and Retention
- Identify opportunities for account penetration using existing and new company technology portfolio to satisfy client business objectives, reduce cost and grow revenue
- Became a subject matter expert, presenting value proposition to executive level decision maker
- United States Enterprise Unit
Enterprise Solutions Specialist
IKON Office Solutions
05.2000 - 08.2005
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Installed operating systems, set up emails and updated programs.
- Recommended new products and services to customers.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
Education
Master of Science - Project Management
Boston University
Bachelor of Science - Electrical Engineering
University of Massachusetts
N. DartmouthSkills
- Strategic Sales Leadership
- Cloud Solutions Knowledge
- Pipeline Generation and Business Development
- Consultative and Solution-Oriented Sales
- Channel and Alliance Management
- Executive Presence and Thought Leadership
References
Available upon request
Timeline
Business Development Manager
AVAYA
01.2021 - 01.2024
Senior Client Manager
XEROX
01.2005 - 01.2021
Enterprise Solutions Specialist
IKON Office Solutions
05.2000 - 08.2005
Master of Science - Project Management
Boston University
Bachelor of Science - Electrical Engineering
University of Massachusetts
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