Summary
Overview
Work History
Education
Languages
Timeline
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MAHER KAYEN

MAHER KAYEN

United States

Summary

Dynamic Project Manager with 20+ years of experience leading large-scale digital transformations, web migrations, and infrastructure projects. Skilled in overseeing complex web ecosystems, ensuring brand consistency, and optimizing digital operations. Proven ability to implement innovative solutions, streamline workflows, and enhance user experiences across diverse platforms. Expertise in wireframing, prototyping, and quality assurance, with a strong focus on strategic communications. Adept at cross-functional collaboration and stakeholder engagement to drive digital strategies that align with institutional goals.

Overview

23
23
years of professional experience

Work History

Communication Manager

University of Miami
11.2014 - Current
  • Digital Transformation & Web Strategy: Led the migration of 700+ websites to a new CMS, ensuring a modern and cohesive digital presence while supporting broader university communication efforts.
  • Brand & Visual Identity: Contributed to strengthening the university’s brand by collaborating with internal teams, schools, and colleges to align web structures and templates with institutional goals.
  • Content & Web Management: Managed website structures, templates, and functionalities to support strategic positioning and maintain a consistent user experience.
  • Cross-Departmental Collaboration: Worked with internal teams and university leadership to enhance digital infrastructure, streamline operations, and support communication initiatives.
  • Leadership & Training: Introduced and trained departments in best-in-class project management tools to improve oversight of web and marketing initiatives.
  • Governance & Oversight: Helped establish web standards and brand compliance policies while leading quality assurance (QA) efforts to maintain high digital standards.
  • Innovation & Digital Strategy: Developed prototypes, web enhancements, and custom functionalities to improve the university’s web presence and user experience.
  • Operational Excellence & Management: Played a key role in Web Advisory Meetings and collaborated with executive directors to align digital strategies with institutional objectives.

Mobile Software Project Manager

Phunware, Inc. (Formerly Simplikate)
03.2014 - 11.2014
  • Workflow Optimization & Efficiency: Identified and implemented time-saving techniques through repeated task execution, enhancing overall productivity and operational efficiency.
  • Cross-Functional Collaboration: Oversaw both internal and external resources, effectively coordinating with cross-functional teams to ensure project deadlines were met.
  • Agile Project Management: Defined key project stages and deliverables, managing projects throughout their lifecycle—from initiation to deployment—using Agile methodologies.
  • Communication & Time Management: Leveraged strong communication, organizational, and time management skills to facilitate seamless project execution and stakeholder engagement.
  • Customer Request Management: Took full ownership of customer requests, ensuring resolutions from initial contact through to completion while maintaining high service standards.
  • Client Account Oversight: Monitored and analyzed client accounts to maintain satisfaction while working within budget constraints and identifying potential areas for improvement.
  • Product Recommendations & Upselling: Assessed customer needs, recommending upgrades or additional features to align with their requirements, especially for out-of-scope features (commission details determined by hiring manager).
  • Stakeholder Engagement & Meetings: Actively participated in daily stand-ups, demo days, customer discovery sessions, and stakeholder meetings to ensure alignment and progress across teams.

Web Project Manager

Netrostar Inc
12.2012 - 03.2014
  • Efficiency & Process Improvement: Streamlined workflows by identifying and applying time-saving techniques, increasing productivity and optimizing operational performance.
  • Customer Request Management: Took full ownership of customer requests from initial contact to resolution, ensuring continuous communication and client satisfaction.
  • Client & Team Liaison: Acted as a bridge between clients and technical/creative teams, effectively translating requirements and ensuring seamless collaboration.
  • Email Marketing & Account Management: Launched accounts, created newsletters, and managed email lists using platforms such as Constant Contact and Mailchimp to drive engagement.
  • Financial Oversight & Invoicing: Managed invoices, tracked payments, and initiated work stoppage for overdue accounts, ensuring financial accountability and smooth operations.
  • Accounting & Budgeting: Proficient in QuickBooks, handling financial transactions, client billing, and budget management.
  • Client Needs Analysis & Upselling: Assessed client needs, provided accurate work estimates, and promoted upgraded services to enhance customer value and business growth.
  • Marketing & Business Development: Consistently brainstormed innovative marketing strategies, sales tactics, and software solutions to improve company success and financial performance.
  • Website Prototyping & Wireframing: Demonstrated expertise in wireframe creation and website prototyping applications to improve design efficiency and user experience.
  • Quality Assurance & CMS Management: Performed rigorous quality assurance (QA) on UI and functionalities, working daily with content management systems (CMS) and backend operations.
  • Technical Deployment & Web Development: Launched new domains, set up databases, and deployed projects for clientele, utilizing tools such as Photoshop, HTML, WordPress, CMS, FTP, IIS 5, 6, 7, and Microsoft SQL Server 2008.

High Voltage Electrician

Saudi Aramco
03.2002 - 03.2009
  • High Voltage Power Distribution Management: Oversaw the daily operation of high-voltage power systems within oil refineries, ensuring reliability and efficiency.
  • Troubleshooting & Maintenance: Diagnosed and resolved circuit failures, conducted inspections, and performed high-voltage maintenance on transformers, breakers, and circuit switchers.
  • Installation & Equipment Management: Installed transmission lines, bushings, and lightning arrestors onto transformers to maintain optimal power distribution.
  • Operational Coordination & Dispatch: Directed and dispatched teams across refineries, gas plants, and over 100 Gas-Oil Separation Plants (GOSPs) to ensure seamless operations.
  • Cross-Departmental Collaboration: Acted as a liaison between departments, coordinating projects to meet tight deadlines while ensuring alignment with operational goals.
  • Contractor Supervision & Compliance: Managed hired contractors, ensuring adherence to company protocols, safety regulations, and industry standards.

Education

Master of Science - Media Management

University of Miami
Miami, FL
12-2023

Bachelor of Science - Computer Science And Information Technology

Open University
United Kingdom
01-2010

Electrical Technician Diploma - High-Voltage Electrician

Industrial Training Center At Aramco
01-2003

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Communication Manager

University of Miami
11.2014 - Current

Mobile Software Project Manager

Phunware, Inc. (Formerly Simplikate)
03.2014 - 11.2014

Web Project Manager

Netrostar Inc
12.2012 - 03.2014

High Voltage Electrician

Saudi Aramco
03.2002 - 03.2009

Master of Science - Media Management

University of Miami

Bachelor of Science - Computer Science And Information Technology

Open University

Electrical Technician Diploma - High-Voltage Electrician

Industrial Training Center At Aramco

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MAHER KAYEN