Mahesh Ranasinghe
Hartford,CT
Summary
A skilled Project Manager (PMP, SAFe Advanced Scrum Master, AWS-CCP, and CSM) with over 18 years of extensive experience in leading and managing project teams through comprehensive project management processes. Demonstrates exceptional leadership capabilities and excels in customer engagement with strong written and verbal communication skills. Proactively adopts new technologies to enhance project outcomes. Proficient in Analytical, Healthcare, and Insurance domains, specializing in Group business areas. Adept at identifying, tracking, and escalating project risks, assumptions, issues, and dependencies, and consistently delivers high-quality results in both agile and waterfall methodologies. Known for effectively adapting to diverse client environments, driving collaboration, and achieving superior project outcomes. Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 15+ years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Virtusa
06.2022 - Current
- Led Virtusa Sales Central professional groups by managing the migration of over 4,000 assets from the Seismic application to SharePoint, creating a centralized repository for Virtusa's sellers and partners, by implementing a training program for 209 sellers and quota carriers across three regions, Globally organizing 13+ workshops on memorable sales methodologies and achieving a 96% “fit-for-duty” certification rate, surpassing the industry average of 81%.
Project Manager
Ultragenyx
11.2019 - 05.2022
- The Ultragenyx PRM Application helps to manage all Workflows with patients using Intent Tasks, including Agent Call Interactions, 360 views of identified callers, contact creation, Patient enrollment, updated Provider contact information, General inquiries, Shipment Management with Specialty Pharmacies, Prior Authorization Approvals status, Schedule Reminders, Event Logs, Attachments/Notes, Dashboard, and different business reports shared through emails.
Project Manager
Cigna
04.2019 - 10.2019
- I led VIRTUSA's vendor team for Cigna Roster Analysis Business Center application engagement by implementing various IT projects in provider space handshaking webfront and voice applications.
- Provided solutions to automate various business problems and improved Contact Center experience using Pega Robotic Desktop Automation (RDA) solutions.
QA Consultant / Business Analyst
Aetna
04.2011 - 03.2019
- Aetna Provider Directory application is a legacy application that helps to generate provider directory reports
- This application provides limited functionalities to the business team
- Therefore, I was engaged as a QA/BA consultant to capture the existing requirements and to provide testing support for the proposed dynamic solution using Crystal Reports and Info view technologies.
Senior QA Lead Analyst
Healthfirst
11.2017 - 03.2018
- Healthfirst worked with Virtusa team to fix the issues/gaps in the Correspondence application to meet the NY state regulatory needs
- When a given member meets some criteria or changes the Insurance status, this application is responsible for generating a letter to send to that member based on the legally approved letter template
- The generation of the letter with member information is handled by the Virtusa development and testing team.
Senior QA Lead Analyst
Eli Lilly
03.2016 - 10.2017
- Lilly worked with Virtusa team to develop a custom User Experience (UX) platform that is configured with role-based interfaces
- This is integrated to drive UX practices and trending tactics by delivering them directly into the product and using them in development to deliver a solution that caters to the users.
QA Project Manager
Angie’s list
10.2015 - 03.2016
- Virtusa team develop a Data warehouse for Angie’s list to do proper data Analytics that support their critical business decisions
- Virtusa QA team engaged with Angie’s list to share test expertise knowledge on Data Marts, Data Migration (ETL) testing, and testing the Business reports used by business users.
QA Project Manager
Telerx
09.2014 - 09.2015
- Telerx Marketing Inc
- Has launched its program as part of its movement into the Virtual Healthcare Solutions (VHS) market
- Telerx is now poised to offer support through its new multi-channel patient engagement solutions designed to improve health outcomes and manage costs
- Virtusa has been selected to develop & test Single Sign On (SSO), Engagement & Adherence Platform (EAP), Core Reference Architecture (CRA) Applications by providing Virtusa Proprietary Tools SMEs and Software testing SMEs for Functional Testing, Performance Testing, and Automation Testing for their applications by following the Agile Testing processes and standards.
QA Assurance Lead
Aetna
07.2010 - 10.2011
- Worked as a Quality Assurance Lead for Plan sponsor Applications which allowed processing the Insurance plans for different Insurance groups
- Worked as a QA Engineer for the Medical Management Reports area, which captured information on the Nurse and patient activities.
Education
Bachelor of Science - Information Technology
London Metropolitan University
Colombo, Sri Lanka06.2005
Skills
- Seasoned PMP-certified IT Program/Project Manager-Lead consultant with 18 years of Healthcare domain IT expertise across Payer lines of business like Group business, Medicare, Medicaid, and Individual health plans
- Safe Agile certified professional experienced in both Agile and waterfall project lifecycles
- AWS-certified cloud practitioner with hands-on experience in implementing requirements for the engaged customer
- Experienced in leading onshore-offshore teams and proficient in implementing various large-medium-small business programs, and non-conventional tool solutions to engaged healthcare customers
- Dedicated detail-oriented leadership behavior with good listening skills helps to analyze the circumstances and adopt practical approaches to achieve program success
Certification
- PMP Certification - 06/2024
- Corporate Visions (CVI) Sales Certification for Why Change, Why Evolve - 2023
- AWS Certified Cloud Practitioner (AWS-CCP) - 01/25/2023
- SAFe 5 Advanced Scrum Master - 06/2021
- Certified Scrum Master (CSM) - 04/2019
- International Software Testing Qualifications Board (ISTQB) - 04/2014
- Certified Software Tester Examination (CSTE) - 03/2007
- Aetna AIS Enterprise Award
- Metavante project team certification
- P&O Ferries project team certification
Roles And Responsibilities
- Conduct regular meetings with all stakeholders.
- Manage project releases & Iteration planning and daily status calls.
- Create, execute, and revise plans as needed to meet changing requirements.
- Manage project risks throughout the project. Address risks and resolve issues that impact scope, schedule, and quality in production releases.
- Perform project artifact reviews and share approval as required.
- Ensure project milestones are achieved and project deliverables met accepted criteria prior to release to customer.
- Project Scope, Change requests and Stakeholder Management.
- Team management.
- Communication Management.
Projects
Virtusa, Sales Central, Project Manager, Wrike, Air table, MS Excel, Seismic, SharePoint, Microsoft Cloud Server, I played a Project Manager role at Virtusa Sales Central team by managing the migration of over 4,000 assets from the Seismic application to SharePoint, creating a centralized repository for Virtusa's sellers and partners and I managed a training program for 209 sellers and quota carriers across three regions, organizing 13 workshops on memorable sales methodologies and achieving a 96% “fit-for-duty” certification rate, surpassing the industry average of 81%., Communicated with stakeholders for alignment, support, and risk management., Collaborated with Legal teams for MSA and SOW sign-offs, Developed a detailed project plan for application sunset and asset migration to SharePoint., Collaboratively work with project teams to identify and manage project risks, issues, assumptions, and dependencies., Scheduled project team meetings and project demo meetings with the client., Managed project requests in Wrike and coordinated CVI training programs and logistics needs., Managed vendor registration, and procurement processes, and secured project expenses by raising Purchase Requests/ Purchase Orders with required leadership approvals., Manage with internal stakeholders to arrange the required logistic needs for the training program participants., Monitored the project progress, set up daily update meetings, provided weekly status reports, and managed budgets., Conducted project closure activities, including resource releases and comprehensive wrap-up reports., 06/01/2022, Present Ultragenyx, PRM Application, Project Manager, Windows, WinSCP, SharePoint, Pega CRM 7.2, Pega CRM 8.5.2 [Framework: Customer Service for Healthcare], The Ultragenyx PRM Application helps to manage all Workflows with the patients using the Intent Tasks, including Agent Call Interactions, 360 views of the identified caller, contact creation, Patient enrollment, updated Provider contact information, General inquiries, Shipment Management with Specialty Pharmacies, Prior Authorization Approvals status, Schedule Reminders, Event Logs, Attachments/Notes, Dashboard, and different business reports shared through emails., Worked with project leadership to define the roadmap and create detailed project plans to meet business goals., Collaboratively work with the project sponsor to identify stakeholders for the project., Collaboratively worked with the team to identify and prepare the estimations for project resources and deliverables., Work with the Resource Management team to identify resources based on the project resource needs., Worked with IT teams to obtain required access to the team members for project applications., Allocate resources for required project training., Identified and managed project risks, dependencies, assumptions, and issues., Draft the project plan and track the project's progress., Facilitate team meetings and tracked the daily project progress., Shared project status updates according to the communication management plan., Coordinated with the project team to update required project artifacts and manage them throughout the project., 11/01/2019, 05/01/2022 Cigna, Provider Roster Analysis, Project Manager, Windows, Java, Pega 7.2, SharePoint, Pega Robotic Desktop Automation (RDA), Mainframe. Postman, Cigna Roster Analysis Business Center has worked manually to validate the Provider data shared by their end users via phone calls or the website. These inquiries are captured as tickets. The business users extract the Provider information based on the inputs in the assigned tickets from multiple applications and do the validation process manually, which will take around two business days to complete a request. The Virtusa team engaged with Cigna to automate their manual process and improve their Contact Center experience using the Pega Robotic Desktop Automation (RDA) technology., Worked with project leadership to create detailed project plans to meet business goals., Collaboratively work with the project sponsor to identify stakeholders for the project., Collaboratively worked with the team to identify and prepare the estimations for project resources and deliverables., Work with the Resource Management team to identify resources based on the project resource needs., Worked with IT teams to obtain required access to the team members for project applications., Allocate resources for required project training., Identified and managed project risks, dependencies, assumptions, and issues., Facilitate team meetings and tracking the daily project progress., Shared project status updates according to the communication management plan with the project leadership., Coordinated with the project team to update required project artifacts and manage them throughout the project., 04/01/2019, 10/01/2019 Aetna, Aetna Provider Directory, QA Consultant / Business Analyst - Onshore, Windows, Crystal Reports, SharePoint, HP ALM (Quality Center), MS ACCESS, Infor view, XML, JavaScript, Aetna Provider Directory application is a legacy application that helps to generate provider directory reports. This application provides limited functionalities to the business team. Therefore, I was engaged as a QA/BA consultant to capture the existing requirements and to provide testing support for the proposed dynamic solution using Crystal Reports and Info view technologies., Analyze the existing legacy application and capture the business logic., Review the Stored procedures to identify the Hardcoded parameter values and identify those., Conduct requirement gathering sessions with the business team who use provider directory reports., Document the business needs, including the supportive information from technical teams., Walkthrough the requirements with project stakeholders., Obtain the sign-off from the business owners for the captured requirements., Verify the Provider Directories developed by the development team by comparing them with the existing reports., Response to the requirement clarifications., 04/01/2011, 03/01/2019 Aetna, Aetna Plan Sponsor / Medical Management, QA Assurance Lead - Onshore, Windows, Mainframe, SharePoint, HP ALM (Quality Center), XML, JavaScript, Worked as a Quality Assurance Lead for Plan sponsor Applications which allowed processing the Insurance plans for different Insurance groups. Worked as a QA Engineer for the Medical Management Reports area, which captured information on the Nurse and patient activities., Provide QA Estimations based on the requirement for each Release., Create Test Strategies, Test Plans, and Test Cases in HP ALM., Share the Test Execution results with the project stakeholders., Manage and guide the offshore QA team., Handle client communication regarding requirement clarifications and testing activities. (Test Execution Status), Walkthrough the Test Plans, Test cases to the business team and obtain the business approval., Triage the defects and track them to closure., Manage the Risks and share the information during testing updates., Participate in requirement sessions and raise questions on uncleared areas., Provide Training to the new team members., 07/01/2010, 10/01/2011 Healthfirst, Correspondence Application, Senior QA Lead Analyst - Onshore, Windows, Net, MSSQL Server, Windows, Rational Team Concert, Rally, Healthfirst worked with Virtusa team to fix the issues/gaps in the Correspondence application to meet the NY state regulatory needs. When a given member meets some criteria or changes the Insurance status, this application is responsible for generating a letter to send to that member based on the legally approved letter template. The generation of the letter with member information is handled by the Virtusa development and testing team., Review the requirements and raise questions for unclear areas., Provided QA Estimation, Created/Reviewed Test Strategies, Test Plans, and Test Case documents., Make sure correct, valid correspondences are generated from each trigger event., Make sure the correspondence is delivered to the correct email address., Handle client communication regarding requirement clarifications and testing activities., Triage the defects and track them to closure., 11/01/2017, 03/01/2018 Eli Lilly, Custom User Experience (UX) Platform, Senior QA Lead Analyst - Onshore, Angular JS, JIRA, HP ALM 12.5, REST API, Java Script, Postman, Lilly worked with Virtusa team to develop a custom User Experience (UX) platform that is configured with role-based interfaces. This is integrated to drive UX practices and trending tactics by delivering them directly into the product and using them in development to deliver a solution that caters to the users., Review User Stories and provide QA Estimations., Create Test Strategies for each Iteration., Create Test Plans and Test Cases in HP ALM., Maintain traceability with requirements and test cases., Validate Wireframes with the UI design., Verify the functionalities using REST API services., Handle client communication regarding requirement clarifications and testing activities., Support for UAT Testing., Triage the defects and verify and close them once those got fixed., 03/01/2016, 10/01/2017 Angie’s list, Data Warehouse, QA Project Manager - Onshore, Windows Server 2008, JIRA, MYSQL, Visual Studio, MSSQL, Virtusa team develop a Data warehouse for Angie’s list to do proper data Analytics that support their critical business decisions. Virtusa QA team engaged with Angie’s list to share test expertise knowledge on Data Marts, Data Migration (ETL) testing, and testing the Business reports used by business users., Attend requirement sessions and technical discussions., Review requirements., Provide QA Estimations, Test Strategies, and review Test artifacts., Maintain traceability with requirements and test cases., Provided necessary training to the offshore team members., Provided weekly updates to the project leadership team., Handle client communication regarding requirement clarifications and testing activities/progress., Triage the defects., 10/01/2015, 03/01/2016 Telerx, Virtual Healthcare Solutions, QA Project Manager - Offshore, Windows Server 2008, Linux Red-hat 6, Java JDK 8, Apache Tomcat 8.0, Pega-PRPC 7.1.7, PMF, Web Browsers (Internet Explorer 9, 10, Google Chrome Latest), Share point, Apache-JMeter 2.8, NetIQ Access Manager (NAM) 4.0, Telerx Marketing Inc. has launched its program as part of its movement into the Virtual Healthcare Solutions (VHS) market. Telerx is now poised to offer support through its new multi-channel patient engagement solutions designed to improve health outcomes and manage costs. Virtusa has been selected to develop & test Single Sign On (SSO), Engagement & Adherence Platform (EAP), Core Reference Architecture (CRA) Applications by providing Virtusa Proprietary Tools SMEs and Software testing SMEs for Functional Testing, Performance Testing, and Automation Testing for their applications by following the Agile Testing processes and standards., Leading & managing offshore QA teams, Conduct 1-on-1 sessions weekly and monthly with QA team members., Bi-Yearly QA team members Evaluation, Interview QA Resources to the Telerx Projects/Modules, Facilitate/Recommend Training for QA team members., Mentoring QA team members to the project Building team spirit & Skill collaboration Stakeholder communication, Scheduling and Reporting QA Effort Estimations, Conduct regular skill gap analysis for QA teams Managing Risks, Issues, Action Items, and Dependencies, Tracking and monitoring project health and progress by using QA Metrics, Participate in Virtusa Request for Proposal (RFP) meetings and create Project Proposals, Review Test Strategy, Test Plan Test Cases and Test Execution results., Shared daily testing progress with the internal/external project leadership., Perform Test Execution., 09/01/2014, 09/01/2015
Timeline
Project Manager
Virtusa
06.2022 - Current
Project Manager
Ultragenyx
11.2019 - 05.2022
Project Manager
Cigna
04.2019 - 10.2019
Senior QA Lead Analyst
Healthfirst
11.2017 - 03.2018
Senior QA Lead Analyst
Eli Lilly
03.2016 - 10.2017
QA Project Manager
Angie’s list
10.2015 - 03.2016
QA Project Manager
Telerx
09.2014 - 09.2015
QA Consultant / Business Analyst
Aetna
04.2011 - 03.2019
QA Assurance Lead
Aetna
07.2010 - 10.2011
Bachelor of Science - Information Technology
London Metropolitan University