Mahi Berhe
Austin
Summary
Versatile and detail-driven professional with comprehensive experience across data analysis, research, operations, and project coordination. Demonstrated ability to optimize processes, support compliance initiatives, and contribute to organizational goals. Multilingual communicator with strong interpersonal, problem-solving, and collaborative skills.
Overview
5
5
years of professional experience
Work History
Learning Lab Specialist
Austin Community College
Austin
11.2024 - Current
- Provide customer service to students and alumni, offering detailed information about the Learning Lab's services, contributing to enhanced student engagement.
- Oversee daily operations, including checking students in and out, organizing materials, and managing facility logistics.
- Respond to inquiries via in-person, phone, and email, ensuring accurate assistance and high customer satisfaction.
- Perform data entry and manage office supplies to ensure smooth operations.
International Programs Coordinator
Austin Community College
Austin
04.2023 - 03.2024
- Developed promotional materials and social media content, leading to a 25% increase in event attendance and a 20% growth in study abroad program enrollment (+120 students).
- Coordinated events for students, faculty, and staff to promote study abroad programs, improving program visibility and participation.
Product Safety Analyst
Academy Sports + Outdoors HQ
01.2022 - 02.2023
- Analyzed product safety data, identifying trends that improved safety and quality metrics.
- Partnered with e-commerce to ensure accurate safety warnings on product pages, reducing legal inquiries by 35%.
- Reviewed new products, ensuring compliance with state restrictions and legal disclaimers.
Product Compliance Associate Analyst
Whole Foods, Inc. HQ
04.2021 - 10.2021
- Reviewed supplier compliance documentation, reducing violations and improving safety standards.
- Achieved 95% approval rates on product compliance reviews, ensuring adherence to regulatory requirements.
- Conducted audits and worked with Supplier Quality Assurance to resolve issues and improve compliance.
Legal Assistant
Google LLC
02.2020 - 03.2021
- Managed copyright removal requests, improving resolution speed and maintaining a 98% compliance rate.
- Processed domestic and international requests, consistently meeting productivity and quality goals with 95% efficiency.
Education
B.S. - Political Science
University of Houston
05-2019
Skills
- Microsoft Office
- Google Workspace
- Adobe Creative Suite
- E-Commerce Platforms
- Product Safety
- Compliance
- Data Analysis
- Legal Research
- Event Coordination
- Customer Service
- Team Collaboration
- Problem-Solving
- Communication
Languages
- English
- Amharic
Timeline
Learning Lab Specialist
Austin Community College
11.2024 - Current
International Programs Coordinator
Austin Community College
04.2023 - 03.2024
Product Safety Analyst
Academy Sports + Outdoors HQ
01.2022 - 02.2023
Product Compliance Associate Analyst
Whole Foods, Inc. HQ
04.2021 - 10.2021
Legal Assistant
Google LLC
02.2020 - 03.2021
B.S. - Political Science
University of Houston
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