Mahiah Gissendanner
Rochester
Summary
Compassionate Medical Assistant with extensive experience at Endocrinology and Weight Management, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient satisfaction through effective communication and meticulous documentation. Recognized for fostering trust and delivering quality care while maintaining a safe clinical environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Endocrinology and Weight Management
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Direct Support Professional
Lifetime Assistance
09.2018 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- assisting individuals with interllectual disabilities
Patient Care Technician
Highland Hospital
01.2023 - 02.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Medical Assistant
Woman Gynecology and Childbirth Association
09.2023 - 01.2024
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
School Bus Monitor
Monroe Transportation Services Inc.
08.2018 - 05.2020
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- responsible for the safe and efficient transportation of children with disabilities on assigned daily routes
- cleanliness of the vehicle, and communicating with parents as needed during drop offs and pick- ups.
Assistant Teacher
MCC Guon Child Care Center Inc
08.2018 - 03.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- preparing classroom for the students everyday lessons
Retail Sales Associate
Shoe Department
02.2016 - 02.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- ensured product is accessible and organized in the proper location throughout the store
- operated the cash register to complete customer's sales and provided accurate change\
Education
Early College
Bryant & Stratton College
NYNo Degree - Early Childhood Care And Education,
Monroe Community College
1000 East Henrietta Road 08-2015
Hope Hall School
1612 Buffalo Road06-2015
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- American sign language
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Languages
English
Full Professional
Timeline
Medical Assistant
Endocrinology and Weight Management
01.2024 - Current
Medical Assistant
Woman Gynecology and Childbirth Association
09.2023 - 01.2024
Patient Care Technician
Highland Hospital
01.2023 - 02.2024
Direct Support Professional
Lifetime Assistance
09.2018 - Current
School Bus Monitor
Monroe Transportation Services Inc.
08.2018 - 05.2020
Assistant Teacher
MCC Guon Child Care Center Inc
08.2018 - 03.2020
Retail Sales Associate
Shoe Department
02.2016 - 02.2019
Early College
Bryant & Stratton College
No Degree - Early Childhood Care And Education,
Monroe Community College
Hope Hall School
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