Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Mahima Sharma

Parsippany,NJ

Summary

Proven expert in financial services and customer relations, honed at JP MORGAN CHASE NA, with a knack for driving process improvements and ensuring regulatory compliance. Leveraged skills in cash and trade lifecycle management to enhance client satisfaction and operational efficiency, showcasing a blend of analytical prowess and interpersonal finesse.

Overview

6
6
years of professional experience

Work History

Middle Office Operations Associate

JP MORGAN CHASE NA
Brooklyn, NY
10.2022 - 03.2024
  • Handled complex relationships and high-profile portfolios, while providing service at the same level for all clients.
  • Investigated the root causes of process inefficiencies and made proposals on opportunities for process improvement.
  • Exhibit strong knowledge of financial markets across multiple assets.
  • Responsible for ensuring all aspects of custody middle office operations for clients are completed, and transactions are processed on time.
  • Managing and overseeing the processing of custody products and services, like Cash Monitoring, Trade Monitoring, Overdrafts, Dividends, US Treasury Bonds, Corporate Bonds, Foreign Exchange, Collateral, Derivatives Lifecycle management, and Bank Loans.
  • Monitoring and managing reporting, which includes all transactions, activity reporting, trade reporting, sweep interest accrual report, views portfolio reporting, and historical transaction for cash and trade.
  • Collaborate with various internal stakeholders, such as Trade & Cash Processing, Settlements, Cash Management, Risk Management, Broker Facing Team, and Asset Servicing Operations, for transactions and Corporate Actions.
  • Facilitate cash and trade settlements, regulatory requirements, and clearing in the FED and CHIPS Market, DTC, Euroclear/Clearstream, CME ClearPort, and the Volcker rule.
  • Perform root cause examination for respective clients to increase STP (Straight Through Processing) and process improvements.
  • Engaged professionally in person, via emails, and on the phone to assist with every client's needs or issues.
  • Developed an understanding of SWIFT, Cross-border payments, Foreign Exchange, reconciliation rules, and Global Custody.
  • Ensured timely review and certification of the Cash and Trade function procedures, operating service agreements, and business resiliency plans.
  • Provided a global support model with follow-the-sun coverage to the client service delivery teams in London, Luxembourg, and New York (EMEA, APEC, and N.A.).
  • Managed diverse projects for data capture, storage and forecast analysis.

Payment Processing Analyst

JP MORGAN CHASE NA
Brooklyn, NY
10.2021 - 10.2022
  • Recognized as subject matter expert in processing daily cash and trade movements within CIB middle office.
  • Execution of daily business as usual (BAU).
  • Exhibited strong knowledge of processing cash and trade payment instructions received from clients.
  • Performed trade capture and execution, such as inputting all the details into the system and trade clearing.
  • Created strong resiliency and backups within the teams.
  • Performed processing and verification for cash wires, and necessary controls around it.
  • Ensured, verified, and authorized transactions.
  • Timely completion of all incumbent processes within relevant deadlines and SLAs.
  • Knowledge of financial markets, global markets, and settlement practices.
  • Responsible for managing the processing of daily cash and trade movements.
  • Worked in partnership with Operations Control Management, Risk teams, and Client Facing Teams.
  • Performing the daily checklist for the FED currency cutoff.
  • Responded quickly to requests from internal stakeholders such as Compliance Officers, Legal Department, Risk Managers.
  • Maintained client portfolios in compliance with regulatory requirements.

Claims Analyst

CENTERS PLAN FOR HEALTHY LIVING
Garden City, NY
01.2020 - 09.2021
  • Reviewed, researched, and finalized provider claims within established regulatory requirements and CPHL policies
  • Analyzed provider issues and collaborated with other departments to resolve them
  • Identified and documented opportunities for providing education
  • Reviewed provider disputes, appeals and provided a detailed analysis of findings
  • Conducted claim testing for CPHL products
  • Reviewed claim processing results of Delegated Vendors
  • Provided expertise and assistance relative to provider billing and payment guidelines consistent with CPHL policies and procedures and state or CMS guidelines
  • Documented all provider contacts, including emails, written correspondence
  • Troubleshoot and identify the root cause of problems and participate in developing solutions
  • Provides follow up and intervention relating to provider claim inquiries
  • Collaborated with internal teams and departments to ensure applications were processed, contracts were executed, and all providers were credentialed in a timely manner
  • Participated in standing meetings as necessary, including to provider relations, contracting, network development, team building
  • Performed other duties and special projects as assigned and directed

Concierge Teller

CITIBANK
Port Washington, NY
02.2018 - 12.2019
  • Provided clients financial solutions with banking products such as Personal Installment Loans, Home Equity Lines of Credit, Custom Credit Lines, Mortgages, and Debt Consolidation
  • Successfully opened accounts for clients, referred banking products that met their financial need, built new relationships with new to bank clients, and communicated the different tiers of banking packages which they could benefit from
  • Managed bank cash vaults by thoroughly assessing ATMs, check processing systems, domestic and foreign wire transfers, as well as closing the financial center
  • Demonstrate excellent account openings on a day-to-day basis which have totaled to a successful of 75 Citi financial products such as Credit Cards, Personal Loans, Funding of accounts, and new relationships to the bank
  • Provided exceptional client services via digital utilization and implementation of Citi’s new online banking services and mobile app services to our clients via coaching
  • Worked alongside the Head Concierge by completing reports such as wire transfer reports, debit card consolidation reports, safe deposit reports, branch image capturing reports

Education

Bachelor of Arts (BA) - Economics

Delhi University
New Delhi, India

Skills

  • Customer Service
  • Financial Services
  • Corporate Banking Products
  • Investment Banking Products
  • Claims Analysis
  • Cash Lifecycle Movement
  • Trade Lifecycle Movement
  • Root Cause Analysis
  • Custody and Middle Office Operations
  • Front Office Management
  • Trade execution
  • Cash monitoring
  • Process improvement
  • Financial analysis
  • Regulatory compliance
  • Root cause analysis
  • Project management
  • Data reporting

Timeline

Middle Office Operations Associate

JP MORGAN CHASE NA
10.2022 - 03.2024

Payment Processing Analyst

JP MORGAN CHASE NA
10.2021 - 10.2022

Claims Analyst

CENTERS PLAN FOR HEALTHY LIVING
01.2020 - 09.2021

Concierge Teller

CITIBANK
02.2018 - 12.2019

Bachelor of Arts (BA) - Economics

Delhi University

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Mahima Sharma