Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Mahin Haque

Gilbert,ARIZONA

Summary

Results-driven professional with extensive experience in operations management, team leadership, and process optimization. Proven track record of improving efficiency, driving customer satisfaction, and delivering measurable results in fast-paced environments. Adept at managing cross-functional teams, implementing streamlined workflows, and achieving business objectives. Certified in project management and compliance standards, with strong technical and analytical skills to execute complex projects successfully.

Professional service manager skilled in optimizing operations, fostering team collaboration, and driving impactful results. Demonstrates strong leadership, problem-solving capabilities, and adaptability to changing needs. Expertise includes strategic planning, customer service excellence, and process improvement. Known for reliability, efficiency, and results-oriented mindset.

Results-driven service management professional with proven ability to drive operational success and foster client relationships. Known for collaborative approach and results-oriented mindset. Skilled in strategic planning and team leadership, consistently adapting to changing business needs and ensuring reliable service delivery.

Experienced with managing large-scale service operations and optimizing team performance. Utilizes strategic planning and problem-solving skills to enhance service quality and client satisfaction. Track record of fostering collaborative team environments and delivering consistent, reliable results.

Knowledgeable [Desired Position] with strong track record in leading service teams and enhancing customer satisfaction. Spearheaded initiatives that improved operational efficiency and client retention. Demonstrated expertise in strategic planning and team leadership, consistently delivering high-quality service outcomes.

Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.

Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.

Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill].

Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Service Manager

Naumann and Hobbs Material Handeling
03.2025 - Current
  • Led team in delivering high-quality service, enhancing customer satisfaction and loyalty.
  • Developed and implemented strategic initiatives to optimize service delivery processes.
  • Mentored junior staff, fostering professional growth and improving team efficiency.
  • Analyzed service metrics to identify trends and drive continuous improvement efforts.
  • Collaborated with cross-functional teams to enhance service offerings and operational workflows.
  • Managed client relationships, ensuring alignment with expectations and timely issue resolution.
  • Streamlined reporting procedures, resulting in improved accuracy and faster decision-making processes.
  • Conducted training sessions to elevate service standards across the department.
  • Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
  • Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
  • Implemented a robust knowledge management system to facilitate the sharing of best practices and lessons learned across the organization.
  • Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
  • Streamlined workflow processes to increase overall operational efficiency and reduce costs.
  • Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
  • Increased team efficiency by providing comprehensive training and development programs for service technicians.
  • Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
  • Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
  • Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
  • Led cross-functional teams in the development of new service offerings, aligning with market trends and customer needs.
  • Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner.
  • Reduced response times for customer inquiries through the implementation of a centralized communication system.
  • Developed strong relationships with key clients, resulting in improved contract retention rates and increased revenue.
  • Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, ultimately securing new business opportunities.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Service Center Manager

Valvoline Instant Oil Change
12.2017 - Current
  • Directed daily operations for a high-volume service center, leading a team of 21 employees to consistently exceed service and revenue goals.
  • Improved operational efficiency by 33% through process optimization and reducing downtime via workflow enhancements.
  • Achieved a 120% customer satisfaction rating by implementing proactive service strategies and customer engagement initiatives.
  • Designed and led employee training programs, improving team productivity by 120% and reducing turnover by 25%.
  • Analyzed financial data to implement cost control measures, boosting profitability by 148%.
  • Ensured compliance with safety regulations, achieving zero incidents over a 6-year period.

Office Manager

Ortho Spine Rehabilitation Center
04.2016 - 02.2019
  • Supervised daily office operations, overseeing scheduling, patient intake, and medical record management for a busy clinic.
  • Led a team of 5 administrative staff, increasing team efficiency by 30% through performance evaluations and targeted training.
  • Improved collections by 20% by streamlining insurance claims processes and resolving billing discrepancies.
  • Reduced patient waits times by 75% by implementing a new scheduling system, enhancing patient satisfaction.
  • Ensured 100% compliance with HIPAA regulations and internal policies, earning recognition for audit success.
  • Negotiated vendor contracts to cut operational costs by 15% without compromising service quality.

Assistant Manager

KFC
04.2016 - 12.2017
  • Supervised daily operations and coached a team of 15 employees to meet service, sales, and quality goals.
  • Reduced food waste by 10% through improved inventory management practices.
  • Increased sales by 8% by implementing upselling techniques and enhancing customer experience.
  • Maintained accurate financial records, achieving 100% compliance with company policies and standards.
  • Supported the implementation of health and safety initiatives, resulting in a 100% passing rate for health inspections.

Education

Bachelor of Business Administration - Business Administration And Management

World University
Dhaka Bangladesh

Skills

  • Team Leadership and Development
  • Operations Management
  • Customer Service Excellence
  • Budgeting and Financial Analysis
  • Marketing and Community Engagement
  • Problem-Solving and Decision-Making
  • Inventory Management
  • Compliance and Safety Standard
  • Application tools: Notepad, MS Office, EHR Systems, QuickBooks
  • Operating Systems: MS Windows XP/7/Vista, Mac OS X, MS-DOS
  • Hardware: Assembling/dissembling and troubleshooting personal computers and other peripheral devices
  • Customer satisfaction
  • Operations management
  • Crisis management
  • Incident management
  • Sales support
  • Service level agreements
  • Stakeholder management
  • Service delivery management
  • Employee engagement
  • Cross-functional coordination
  • Innovation management
  • Customer service
  • Positive attitude
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Multitasking and organization
  • Goal oriented
  • Workplace safety
  • Critical thinking
  • Team leadership
  • Trustworthy and honest
  • Crew leadership
  • Verbal and written communication
  • Employee training and development
  • Team collaboration and leadership
  • Customer service management
  • Relationship building
  • Office administration
  • Operational efficiency
  • Outgoing and energetic
  • Staff training and development
  • Flexible schedule
  • Employee supervision
  • Service quality management
  • Leadership development
  • Strategic business planning
  • Work Planning and Prioritization
  • Maintenance planning
  • Estimating and quoting
  • Coaching and mentoring
  • Technical troubleshooting
  • Analytical thinking
  • Conflict resolution
  • Service and parts teams management
  • Goal setting
  • Employee relations
  • Staff management
  • Task delegation
  • Quality control
  • Documentation and reporting
  • Schedule management
  • Staff motivation
  • MS office
  • Staff supervision
  • Workflow management
  • Preventive Maintenance
  • Continuous improvement
  • Inventory management
  • Mechanical diagnostics
  • Quality assurance
  • New employee hiring
  • Interpersonal relationships
  • Project management
  • Process implementation
  • Service scheduling
  • Financial controls
  • Policy and procedure enforcement
  • Risk management
  • Project planning
  • Shift scheduling
  • Budget control
  • Data management
  • Client retention strategies
  • Culture development
  • Data analytics
  • Supply ordering
  • After-sales support
  • Performance evaluations
  • Technical support
  • Rapport building
  • Upselling
  • Forecasting
  • Service documentation
  • Cost estimates
  • Business development
  • Regulations compliance
  • Vendor sourcing
  • Service order flow
  • Multiple priorities management
  • Revenue generation
  • ASE certification
  • Service delivery optimization
  • Regulatory compliance

Accomplishments

  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].

Certification

  • Project Management Certification
  • Certified Medical Office Manager (CMOM)
  • Certified Professional Coder (CPC)
  • HIPAA Compliance Certification

Languages

English
Full Professional
Hindi
Native or Bilingual
Bengali
Full Professional

Timeline

Senior Service Manager

Naumann and Hobbs Material Handeling
03.2025 - Current

Service Center Manager

Valvoline Instant Oil Change
12.2017 - Current

Office Manager

Ortho Spine Rehabilitation Center
04.2016 - 02.2019

Assistant Manager

KFC
04.2016 - 12.2017

Bachelor of Business Administration - Business Administration And Management

World University
Mahin Haque