Mahin Mubeen
Celina,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Accounts Clerk/Front Desk Agent
Synergen X
Prosper, TX
09.2023 - Current
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Prepared and processed invoices, payments and bank deposits
- Assisted in accounts receivable, payable and general ledger activities
- Completed reconciliations of various accounts including petty cash, credit cards and bank accounts
- Maintained accurate records of financial transactions
- Analyzed discrepancies between actual results and budgeted amounts
- Researched, analyzed and resolved billing issues with customers or vendors promptly
- Provided administrative support to the accounting department as required
- Reconciled intercompany accounts on a monthly basis to ensure accuracy of balances reported in the consolidated financial statements
- Managed vendor relations through timely invoice payments and resolving any outstanding payment disputes
- Reconciled bank accounts on a daily basis
- Processed customer payments accurately and promptly
- Performed month-end closing procedures, including journal entries and reconciliations
- Generated monthly financial reports for management review
- Managed accounts payable and receivable functions effectively and efficiently
- Reviewed expense reports for accuracy prior to processing reimbursement requests
- Researched account discrepancies when needed to resolve issues in a timely manner
- Developed strong working relationships with vendors to facilitate timely payments
- Reconciled company credit cards, expense accounts and other expenses and financial records
- Received payments from customers via cash, check and credit cards to pay company invoices
- Organized patient charts before each day's clinic sessions began
- Scheduled appointments for patients via phone and in person
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
New Car Title Clerk (Temp)
Grubbs Family of Dealership
Grapevine, TX
05.2022 - 06.2023
- Verified funds
- Verified accurate sales tax
- Verified required documentation
- Submit Deals to Tax office in a timely manner
- Cleanup TTL Schedules assigned for New Car
- Taking License plates to the front desk.
Accounts Payable/Accounts Receivable (Temp)
Grubbs Family of Dealership
Grapevine, TX
05.2022 - 06.2023
- Reviewed and processed invoices for payment accuracy and completeness
- Analyzed accounts receivable aging reports to ensure timely payments
- Reconciled vendor statements, researched discrepancies, and resolved issues in a timely manner
- Maintained all assigned Schedules
- Posted payments to customer accounts and provided necessary documentation
- Generated weekly accounts payable check runs for vendors and subcontractors
- Assisted with month-end closing activities such as preparing reconciliations for balance sheet accounts
- Provided administrative support to Accounts Payable and Receivable department including filing documents, maintaining spreadsheets and databases
- Conducted detailed reviews of vendor contracts prior to processing payments
- Corresponded with internal departments regarding invoice status inquiries or other account related issues
- Managed customer collections process including sending out past due notices and following up on delinquent accounts
- Researched customer disputes related to billing errors or payment discrepancies.
Service Cashier
Grubbs Family of Dealership
Grapevine, TX
05.2022 - 06.2023
- Greeted customers and answered questions about products, services, and policies
- Processed cash payments for merchandise purchases efficiently and accurately
- Close Repair orders for the accounting team
- Balanced the daily cash drawer by counting cash, checks, and credit card transactions
- Know all the extended service policies and processes extended warranty payments for the repair orders
- Resolved customer complaints promptly and professionally
- Answered phone calls promptly and provided each transaction including invoices, receipts
- Information regarding store hours, location, product availability
- Ensured accuracy of all paperwork associated with balanced cashier drawers
- Answered phone calls to assist customers with questions and orders.
BDC Team Lead
Grubbs Dealership
Grapevine, TX
08.2021 - 05.2022
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software
- Facilitated communication between dealership personnel and customers through timely responses via phone or email
- Ensured compliance with company policies related to BDC operations at all times
- Provided detailed information on vehicle features, financing options, warranties, and pricing
- Assisted customers in researching and selecting vehicles according to their needs and budget
- Participated in training sessions designed to improve job skills related to BDC operations
- Answered customer inquiries via phone, email, or online chat
- Handled customer complaints in a professional manner
- Updated customer records with accurate contact information and notes regarding interactions
- Scheduled service appointments for customers as needed.
BDC Representative
Friendly Chevrolet Dallas
Dallas, TX
09.2020 - 08.2021
- Greeted customers and provided excellent customer service
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments
- Processed incoming calls, emails, and web chat requests promptly and professionally
- Provided accurate information to customers on products and services offered
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Scheduled follow-up appointments for customers when necessary
- Resolved customer complaints in a timely manner
- Performed data entry into computer systems accurately and efficiently
- Verified that customer accounts were up to date with all required documents
- Developed strong working relationships with internal departments to ensure customer satisfaction
- Maintained an organized filing system for customer records and documents
- Generated reports on sales activities as needed for management review
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased
- Ensured compliance with company standards related to BDC operations procedures and processes
- Participated in team meetings to discuss best practices for BDC operations
- Analyzed customer feedback to identify areas of improvement within BDC operations
- Monitored call center metrics such as call volume, abandonment rate, average handle time
- Tracked daily performance metrics including number of calls handled per hour, day, week, month
- Help and worked with the internet sales team
- Managed multiple tasks simultaneously while maintaining accuracy
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers
- Worked as a floater and handled calls at the reception when they needed extra help.
Cashier /Customer Service Representative
Walmart
Frisco, TX
02.2019 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Processed returns and exchanges of merchandise in accordance with store policies
- Stocked shelves with merchandise when needed
- Balanced daily transactions on a computerized point-of-sale system
- Issued receipts, refunds, credits or change due to customers
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Worked closely with front-end staff to assist customers
- Helped customers find specific products, answered questions and offered product advice
- Processed customer payments quickly and returned exact change and receipts
- Maintained work area and kept cash drawer organized
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Liberty High School
Frisco, TX05-2021
BBA - Accounting And Finance
Collin County Community College District
Plano, TXSkills
- Invoice Processing
- Journal Entries
- Data Entry
- Bank Reconciliation
- Invoicing and Billing
- Month-end documentation
- Account Reconciliation
- Microsoft Excel
- Accounts Payable
- Collections and invoice processing
- MS Office
- Attention to Detail
Timeline
Accounts Clerk/Front Desk Agent
Synergen X
09.2023 - Current
New Car Title Clerk (Temp)
Grubbs Family of Dealership
05.2022 - 06.2023
Accounts Payable/Accounts Receivable (Temp)
Grubbs Family of Dealership
05.2022 - 06.2023
Service Cashier
Grubbs Family of Dealership
05.2022 - 06.2023
BDC Team Lead
Grubbs Dealership
08.2021 - 05.2022
BDC Representative
Friendly Chevrolet Dallas
09.2020 - 08.2021
Cashier /Customer Service Representative
Walmart
02.2019 - 03.2020
High School Diploma -
Liberty High School
BBA - Accounting And Finance
Collin County Community College District