Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mahina Kauakahi-Bactista

Layton,UT
Mahina Kauakahi-Bactista

Summary

Self-motivated, organized, and focused individual with experience in customer service, labor work, and entertainment. Great with computers, communicating, and can work in a neat and timely manner. I always make sure that any project I'm working on is always 100% correct before moving on to something else. I know how to problem solve and be a good leader.

Overview

7
years of professional experience

Work History

Sam's Club

Member Frontline Associate
02.2022 - 11.2022

Job overview

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Pacific Historic Parks

Warehouse Specialist
11.2017 - 07.2019

Job overview

  • Receive and count stock items and record data manually using a computer.
  • Pack and unpack items to be stocked on shelves in the warehouse and stock-rooms.
  • Store items in an orderly and accessible manner in the warehouse.
  • Mark stock items using identification tags, stamps, tag guns, or other labeling equipment.
  • Prepare and maintain record and reports of inventories, price lists, shortages, shipments, expenditures, and goods used and issued.
  • Keep record of the use and damage of stock or stock handling equipment.
  • Examine and inspect stock items for wear and defects, reporting any damage to supervisors.
  • Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents, in order to assess supply needs.
  • Prepare products, supplies, equipment, or other items for use by adjusting, repairing, or assembling them as necessary.

California Pizza Kitchen

Hostess
11.2016 - 04.2017

Job overview

  • Assigning servers with their sections of tables.
  • Opening up the front door and welcoming guests in with a smile.
  • Checking in guests at the host stand in a professional and friendly manner and taking down their information safely if there is a wait list.
  • Seating them at a clean, sanitized, ready table with menus and silverware informing them that they will be helped shortly and to enjoy their meal and their time spent in the restaurant.
  • Informing and helping bussers clean tables in a quick but neat and safe manner via walkie-talkie.
  • Cleaning/wiping down menus to ensure a fresh clean menu for each guest.
  • Keeping track of the bathrooms, making sure they are clean and stocked always.
  • Assisting managers, servers, kitchen, and bussers with whatever they need especially when the restaurant is very busy or we are short staffed.
  • Rolling sets of silverware nicely in napkins.
  • Helping out the kitchen and servers by running food and drinks to the guests so everything runs in a smooth and timely manner and the restaurant does not get backed up.

Ko'Olina Hawaiian BBQ

Restaurant Cashier
09.2015 - 12.2015

Job overview

  • Open and close up the restaurant depending on the shift working.
  • Operate the cash registers.
  • Communicate with staff and customers.
  • Processing credit card and payments correctly.
  • Accepting cash payments and making change.
  • Use a POS (Point of Sale) system.
  • Resolve any complaints any customers have.
  • Having knowledge about the menu to help our customers learn about the food and what they'd like to order.
  • Help the kitchen with anything they need such as fulfilling the ice cream machine, turning on the drink dispensers, making flavored drinks, deep frying fried foods, calling out orders when they're ready, checking the food when it comes through assuring everything looks good and the plates have all the food in them, sweeping, mopping, cleaning and sanitizing all of our tables and chairs, and keeping everything stocked and neat.

Manutahi Tahiti

Tahitian and Hula Dancer and Entertainer
01.2009 - 12.2012

Job overview

  • Trained, exercised and attended daily classes to maintain high levels of technical proficiency, physical ability, and physical fitness.
  • Study and practice dance moves required in roles.
  • Performed for weddings, birthday parties, and other events.

Education

Hawai'i National Guard Youth Challenge Academy
Kapolei, HI

GED
12.2014

University Overview

  • Honor Squad, August 2014
  • Honor Squad, September 2014
  • Honor Platoon, September 2014
  • Academic Excellence, Government and Law, October 2014
  • Most Improved Cadet Award, October 2014

Skills

  • Customer service
  • Time management
  • Data entry
  • Entertainment
  • Packing
  • Organization
  • Problem solving
  • Inventory control
  • Receiving
  • Teamwork

Timeline

Member Frontline Associate

Sam's Club
02.2022 - 11.2022

Warehouse Specialist

Pacific Historic Parks
11.2017 - 07.2019

Hostess

California Pizza Kitchen
11.2016 - 04.2017

Restaurant Cashier

Ko'Olina Hawaiian BBQ
09.2015 - 12.2015

Tahitian and Hula Dancer and Entertainer

Manutahi Tahiti
01.2009 - 12.2012

Hawai'i National Guard Youth Challenge Academy

GED
Mahina Kauakahi-Bactista