Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mahina Pedlow

Baton Rouge

Summary

As hospitality professional, consistently deliver high-quality service. Experience in maintaining organized food preparation areas and ensuring timely order fulfillment. Highly reliable team player with flexible approach to dynamic customer needs. Skilled in communication and customer interaction, always aiming to enhance customer experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Take-Out Server

BJ's Restaurant & Brewhouse
08.2024 - Current
  • Delivered prompt, friendly service to enhance customer satisfaction and retention.
  • Managed take-out orders efficiently, ensuring accuracy and timely preparation.
  • Trained new staff on procedures, menu items, and customer service standards.
  • Implemented streamlined processes for order packaging and delivery to improve efficiency.
  • Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.

Sales Associate

Buckle
05.2023 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.

Biology Lab Assistant

LSU
08.2022 - Current
  • Analyzed laboratory findings to check accuracy of results.
  • Maintained safe work environment by wearing personal protective equipment.
  • Isolated, identified and prepared specimens for examination.
  • Determined acceptability of specimens for testing according to established criteria.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Adhered to laboratory requirements and enforced compliance with regulations.
  • Monitored and observed experiments to assess progress, compile data and record findings.
  • Analyzed samples of biological material for chemical content or reaction.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Restaurant Hostess

The Chimes East
08.2024 - 06.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere throughout dining experience.
  • Managed reservations and waitlists using restaurant management software to optimize seating efficiency.
  • Assisted servers in coordinating food service flow, enhancing guest satisfaction and timely delivery.
  • Trained new host staff on procedures, contributing to team development and operational consistency.
  • Addressed guest inquiries and concerns promptly, fostering positive relationships and repeat visits.

Hostess

Chuys
10.2021 - 07.2022
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Monitored dining area to assess server capacity and estimate wait times.

Education

Bachelor of Science - Biochemistry

Louisiana State University And A&M College
Baton Rouge, LA
06.2026

Skills

  • Excellent customer service
  • Food packaging
  • Phone etiquette
  • Food preparation
  • Quick learner
  • Goal oriented
  • Flexibility
  • Money handling

Certification

  • CMA - Certified Medical Assistant

Timeline

Take-Out Server

BJ's Restaurant & Brewhouse
08.2024 - Current

Restaurant Hostess

The Chimes East
08.2024 - 06.2025

Sales Associate

Buckle
05.2023 - Current

Biology Lab Assistant

LSU
08.2022 - Current

Hostess

Chuys
10.2021 - 07.2022

Bachelor of Science - Biochemistry

Louisiana State University And A&M College

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