Mahiya Akter
Yuba City,CA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Wendy's
Yuba City, CA
11.2020 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated with other departments when additional support was needed during peak hours.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Developed strong working relationships with team members to foster collaboration.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Bachelor of Science -
Yuba College
Marysville, CASkills
- Online Order Picking
- Customer Service
- Transaction Approvals
- Positive Attitude
- Heavy Lifting
- Cash Handling
- Money Handling
- Motivational Skills
- Cash Register Operation
- Coaching and Mentoring
- Payment Processing
- Stock management
- Supply Restocking
- Training and coaching
- Employee Training
- Returns processing
- Customer Relations
- Customer Assistance
- Payment Collection
- Coin and Currency Counting
- Returns and exchanges
- Customer seating
Languages
English
Professional
Hindi
Professional
Urdu
Professional
Punjabi
Limited
Timeline
Cashier Team Lead
Wendy's
11.2020 - Current
Bachelor of Science -
Yuba College