Mahiya Sousanes
Montgomery,IL
Summary
Highly skilled Data Entry Administrator and Team Leader with a proven track record of improving administrative operations. Exceptional organizational skills and expertise in photography, administrative tasks, and sales. Focused on maximizing team success through enhanced workflows and procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead; Traveling School Photographer
Jostens Pix
Naperville, IL
07.2024 - Current
- Successfully and accurately photograph students and school staff according to Jostens Pix specifications, maintaining a high standard of photo quality with a 98% accuracy rate.
- Capture high-quality images of students ranging from pre-kindergarten through senior high school, ensuring a positive experience for diverse age groups
- Oversee and maintain thousands of dollars in photography equipment, ensuring all tools are in optimal working condition and ready for use
- Build, transport, and set up all necessary equipment across the Mid-West region, managing travel of up to 3 hours and completing 4-5 assignments per week
- Train and assist new hires during the school season, providing guidance and support to ensure their successful integration and performance.
- Administrative Duties: Review and build school contracts prior to scheduled events, ensuring all agreements are clear and complete.
- Consistently prepare and dispatch company packages to the Minnesota offices, ensuring timely and accurate delivery.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Portrait Photographer
Shutterfly
Naperville, IL
03.2024 - Current
- Assisted guests with background selections, made posing and lighting recommendations, and informed customers of current specials while promoting printing and studio services
- Ensured all customers were comfortable and at ease during portrait sessions, creating a welcoming and relaxed environment
- Consistently provided professional, friendly, and engaging service throughout the entire studio experience
- Captured high-quality portraits during sessions, utilizing expertise in lighting and composition to deliver stunning images for clients
- Maintained a clean and organized lobby and studio, ensuring a professional and inviting atmosphere for guests
- Engaged with potential customers regarding studio services and promotions, and contacted existing customers to schedule and confirm portrait sessions
Server Bartender
Wings ETC
Yorkville, IL
10.2022 - 07.2024
- Assisted guests with food and beverage selections by making recommendations, informing them of current specials, and promoting food and beverage products and services
- Ensured that alcoholic beverages were not dispensed to individuals under the age of 21, maintaining compliance with legal regulations
- Consistently provided professional, friendly, and engaging service to enhance the dining experience
- Prepared alcoholic and non-alcoholic beverages for bar and restaurant patrons, ensuring quality and presentation
- Restocked and replenished bar inventory and supplies, ensuring the bar was well-equipped for service
- Maintained a clean and organized bar area by regularly wiping down surfaces, washing bar dishes, and replenishing fresh ingredients
- Efficiently served food and drinks during peak restaurant hours, managing multiple orders and ensuring timely delivery
Leasing Consultant
TLC Management
Naperville, IL
04.2022 - 08.2022
- Provided administrative support to the Property Manager, including composing letters, memos, reports, emails, presentations, and other written correspondence.
- Greeted potential tenants and provided information about the property.
- Provided high-level client service, answering inquiries, resolving tenant concerns, and ensuring a seamless client experience, key to managing executive communications and relationships.
- Managed daily communications via phone, email, and in-person meetings with tenants and prospective clients, translating into strong interpersonal and written communication skills required for supporting executives.
- Coordinated multiple client tours, appointments, and documentation, demonstrating excellent organizational skills and the ability to manage complex scheduling and priorities.
- Managed leasing schedules, property tours, and client appointments, ensuring efficient time management. Aligned well with executive calendar management and meeting coordination.
- Prepared, reviewed, and finalized leasing agreements, maintaining strict attention to detail, which is crucial for managing executive reports, travel arrangements, and schedules.
- Handled and resolved tenant and property-related issues, showing problem-solving ability and initiative in addressing challenges, a critical skill in assisting executives with unforeseen challenges.
- Engaged clients in leasing negotiations, successfully closing deals, and managing client relations, showcasing negotiation and contract management skills that apply to executive tasks like vendor management.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Customer Solutions Agent
Third Party Pet
Naperville, IL
12.2020 - 04.2022
- Opened and closed over 50 warranty claims per month, consistently meeting and exceeding benchmarks.
- Closed an average of 50+ claims per month within a set benchmark of 30 days, demonstrating strong organizational skills and time management.
- Maintained a 97% average in inbound call response rate, effectively managing high-pressure call center environments.
- Handled various tasks while rapidly resolving client issues, ensuring efficient service delivery.
- Maintained consistent and professional email communication with all customers and contracted pet stores, achieving an average response time of 1.5 minutes.
- Provided support to 64 contracted pet stores and their clients throughout the warranty claim process, ensuring a smooth experience.
- Reported all customer correspondence for over 1,400 products from third-party companies contracted with Third Party Pet, such as Fetch 4 Pets and Brandbuzz.
- Quickly learned and became proficient in Five9 Software within two days, demonstrating adaptability to new technologies.
- Retained and recited detailed information regarding warranty contracts for 64 contracted pet stores.
- Knowledgeably broke down customer veterinary invoices and treatment plans while collaborating with veterinarians nationwide.
- Researched policy coverage, benefit entitlements, and payment provisions in order to determine eligibility for reimbursement.
- Provided customers with detailed explanations of their benefits and services as well as their rights under the terms of their policies.
Pharmacy Technician
Mariano's
Wheaton, IL
12.2019 - 12.2020
- Filled over 80 prescriptions within a 7-hour workday, ensuring accuracy and efficiency.
- Answered all inbound phone calls, providing prompt and courteous service to patients and healthcare providers.
- Successfully learned all generic and brand-name medications, including their uses and treatments.
- Entered 40-50 new incoming prescriptions into data entry systems, maintaining a high level of accuracy.
- Contacted over 50 patients per week to inform them about new promotions and optimal times for prescription refills.
- Sorted and filed over 100 bottles of medicine every Wednesday and Friday, ensuring an organized and efficient workspace.
- Inputted customer information into database accurately and efficiently.
- Verified accuracy of data entry, corrected errors, and updated existing records.
- Scanned insurance policies into digital format for storage in database.
Event Operations Manager
Balaxi Entertainment
Aurora, IL
08.2019 - 12.2019
- Led the planning and execution of multiple events, ranging from small to large-scale events, overseeing all aspects from logistics to on-site management.
- Managed event budgets, tracking expenses and optimizing costs, preparing me to handle expense reports and financial tracking for executive projects.
- Coordinated with vendors, suppliers, and external partners.
- Handled logistics for events, including travel, transportation, and venue setup, reflecting the ability to organize travel, meetings, and event planning for an executive.
- Managed event schedules, including coordinating meetings with clients, staff, and vendors, ensuring all deadlines were met.
- Worked with cross-functional teams and managed staff, showcasing strong collaboration skills and leadership in coordinating efforts, valuable in supporting executive teams.
- Solved on-the-spot issues during events, requiring quick decision-making and adaptability necessary when dealing with high priority.
- Processed invoices for payment and inventory tracking systems, ensuring accuracy of data entry.
Senior Customer Advisor //Senior Sales Trainer
Delta Sonic Car Wash
Elmhurst, Downers Grove, IL
08.2015 - 08.2019
- Trained over 60 new sales associates, providing guidance on sales techniques and product knowledge.
- Assisted in training over 20 new incoming advisors, resulting in the attainment of a 'Lead' title, reflecting leadership and mentorship capabilities.
- Consistently brought in over $1,200 in sales every week, demonstrating strong sales skills and customer engagement
- Ranked number one weekly, based on the average number of sales per day, showcasing exceptional sales performance.
- Handled all location stock inventory on a weekly basis, ensuring product availability and organization.
- Collaborated with corporate offices via email to discuss promotional deals and sales strategies tailored for the Chicagoland locations.
- Engaged with over 200 customers daily, providing exceptional service and support.
- Advised customers on products that best suited their vehicles and budgets, enhancing customer satisfaction and loyalty.
- Continuously received 100% customer satisfaction ratings on mystery shops and Google reviews, demonstrating exceptional service quality.
- Achieved top sales during every holiday sales competition, showcasing a strong ability to drive sales during peak times.
- Assisted in training over 20 new incoming advisors, resulting in the attainment of a 'Lead' title, reflecting leadership and mentorship capabilities.
Education
High School Diploma -
Lisle Senior High School
Lisle, ILSome College (No Degree) - Counseling Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Digital Camera Proficiency
- Visual Composition Skills
- Photo Editing Proficiency
- Understanding of Lens Types
- Image Cataloging Expertise
- Sales Expertise
- Sales Development Training
- Salesforce Proficiency
- Event Coordination
- Asset Management
- Administrative Support Expertise
- Schedule Coordination
- Detail-Oriented Data Management
- Managing High Call Volume
- Customer Concern Resolution
- Critical Thinking in Challenges
- Skilled Oral Communicator
- Typing Proficiency (40 WPM)
- Proficient in Excel and Word
- Efficient Learner of POS Technologies
- Skilled in Utilizing Five9 Software
- CRM System Proficiency
- Yardi One Proficiency
Affiliations
- Event Phototopography
- Gem-Crafting
- Biblical Research relating directly to Psychology
Certification
- Illinois Notary Public - January 2020
Timeline
Team Lead; Traveling School Photographer
Jostens Pix
07.2024 - Current
Portrait Photographer
Shutterfly
03.2024 - Current
Server Bartender
Wings ETC
10.2022 - 07.2024
Leasing Consultant
TLC Management
04.2022 - 08.2022
Customer Solutions Agent
Third Party Pet
12.2020 - 04.2022
Pharmacy Technician
Mariano's
12.2019 - 12.2020
Event Operations Manager
Balaxi Entertainment
08.2019 - 12.2019
Senior Customer Advisor //Senior Sales Trainer
Delta Sonic Car Wash
08.2015 - 08.2019
High School Diploma -
Lisle Senior High School
Some College (No Degree) - Counseling Psychology
Southern New Hampshire University
Similar Profiles
MICHAEL LUGENBELLMICHAEL LUGENBELL
REGIONAL MANAGER at Jostens PixREGIONAL MANAGER at Jostens Pix
Junnian LuJunnian Lu
Intern at PixIntern at Pix
Alex LeeAlex Lee
Anchor/Host/Reporter at Pix 11 NewsAnchor/Host/Reporter at Pix 11 News