Summary
Overview
Work History
Education
Skills
Websites
Fitness
Timeline
Generic

Mahkai Soli

Sioux Falls,SD

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assitant Manager

Clean Ride Auto Spa
2020.08 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Floor Monitor

Air Madness Trampoline Park
2018.06 - 2020.04
  • Adhered to operational safety and regulatory requirements by maintaining clean and hazard-free work space.
  • Maintained clean, organized, hazard-free work areas for optimized site safety.
  • Carried out general manual labor activities to aid site productivity.
  • Executed daily operations quickly and accurately, achieving productivity targets.
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Consistently provided friendly service to promote better customer engagement.

Education

Associate of Business Administration - Insurance And Risk Management

Southeast Technical Institute
Sioux Falls, SD
05.2025

High School Diploma -

Harrisburg High School
Harrisburg, SD
05.2020

Skills

  • Task Delegation
  • Product and Service Knowledge
  • Employee Performance Evaluations
  • Operations Management
  • Customer Relations
  • Staff Development
  • Money Handling
  • Customer Relationship Management (CRM)
  • Performance Reviewing
  • Staff Management

Fitness

I am an avid gym-goer that believes a healthy body is needed for a healthy mind. Being in the gym allows me to keep a tight schedule as well as good eating habits. Being at the gym provides me with balance and an understanding that these habits will also translate to the other things in my life. Sometimes at the gym I find myself even coaching the people around me, giving them insight on anything from whats an effective workout to how to achieve or maintain a certain fitness goal.

Timeline

Assitant Manager

Clean Ride Auto Spa
2020.08 - Current

Floor Monitor

Air Madness Trampoline Park
2018.06 - 2020.04

Associate of Business Administration - Insurance And Risk Management

Southeast Technical Institute

High School Diploma -

Harrisburg High School
Mahkai Soli