Mahkaiyah Shin
Honolulu,HI
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
7
7
years of professional experience
Work History
Bartender
Soho House New York
02.2022 - 10.2022
- A bottle server provides specialized customer service for patrons who order an entire bottle of wine or liquor at a nightclub, lounge, or other entertainment venues
- In this role, make suggestions to guests on drink selection, pour and mix drinks at their table, and take orders for food and additional beverages
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- As one of the main bartenders I prepared and served drinks to guests, directly collecting payments, keeping bar equipment clean, preventing customers from excessively drinking, maintaining stock of the bar, creating bar menus, going to events promoting the club, while giving excellent customer service.
- Crafted special drink and cocktail menu items for seasonal offerings
Lead Bartender
Zuma New York
11.2019 - 06.2021
- Learned a multitude of cocktails on weekly basis, created new and interesting drinks specials
- Maintained a clean, well stocked bar while in a fast paced high environment
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bar Manager
The Fluer Room Tao Group
02.2018 - 11.2019
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Sales Associate
DFS Galleria
12.2010 - 12.2013
- Ensured high levels of customer satisfaction through excellent service
- Welcomed customers to store and answer their queries, built productive trusting relationships with customers and clientele
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Centennial High School
Phoenix, AZ10.2009
Skills
- Talented Mixologist
- POS Systems
- Handling Difficult Customers
- Cocktail Service
- Professional Service Standards
- Liquor, Beer and Wine Knowledge
Timeline
Bartender
Soho House New York
02.2022 - 10.2022
Lead Bartender
Zuma New York
11.2019 - 06.2021
Bar Manager
The Fluer Room Tao Group
02.2018 - 11.2019
Sales Associate
DFS Galleria
12.2010 - 12.2013
High School Diploma -
Centennial High School
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