Mahkenna Koinzan
Ponca,Nebrksa
Summary
Detail-oriented Program Coordinator with extensive experience creating internal documents and implementing projects, demonstrating exceptional time management and multitasking abilities. Proven track record in developing and coordinating effective programs that contribute to organizational success. A diligent professional with a background in emergency support, medical response, and fire suppression techniques. Team-oriented with strong communication skills, enabling rapid and effective responses to emergencies, and committed to a stellar work ethic, integrity, and reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Specialist
Papio-Missouri River Natural Resources District
Dakota City, NE
07.2021 - Current
- Provides administrative, clerical, and technical support to P-MRNRD and NRCS field office staff. Receives incoming telephone calls and visitors and refers customers to respective agency or independently handles requests to NRCS or P-MRNRD projects and programs.
- Assists landowners with completion of Conservation Assistance Program (CAP) applications, approvals, and payments. Maintains field office CAP application, approvals, and payment budgetary tracking spreadsheets. Maintains Tree Program, Well Abandonment Program, Wildlife Habitat Incentive Program (W.H.I.P.) and Special Watershed projects (grant 319 funding). Prepares approvals and correspondence with landowners and P-MRNRD for cost-share payment estimates and final payment calculation when project is complete
- Assists landowners and Field Representatives with all aspects of Tree Planting Program, including completion of tree order forms, payments, cost share approval and year end tracking through the Conservation Tree Program
- Assists landowners with enrollment in the Well Abandonment Program including application process and site maps. Verifying abandonment of wells through Nebraska Department of Natural Resources and then processes payment requests for P-MRNRD
- Promotes P-MRNRD programs and events through print, radio, digital and social media resources, presentations for schools and community groups, coordination of booth/table at regional events
- Maintains P-MRNRD and NRCS program/contract files, land/tract files, general
administration files and personally identifiable information following federal and state policy guidelines - Monitor’s office supplies and postage and utilizes federal GSA system/vendors to order supplies as needed. Obtains bids when required by federal procurement guidelines.
- Prepares federal procurement requests, obtains approvals, and submits to NRCS state office for payment
- Has learned and follow federal guidelines, policies and procedures relating to
information security, procurement, confidentiality, vehicle and asset management, file organization and record retention
Senior Shipping Clerk
Palmer Candy
Sioux City , IA
08.2017 - 02.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Assisted in developing processes that improved efficiency within the department.
- Inspected freight containers to ensure they met safety standards prior to loading them onto trucks.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Assisted in creating and maintaining website content, such as text, images, videos, and other multimedia elements.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
Customer Service Manager
Hobby Lobby
Sioux City, IA
07.2015 - 04.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
High School Diploma -
Homeschool
Dakota City, NE04-2015
Attend two and a half years of study.
Western Iowa Tech Community College
Sioux City, IASkills
- Office Administration
- Timesheet processing
- Budget Administration
- Recordkeeping
- Customer Engagement
- Policy implementation
- Performance management
- Standard operating procedures
- Staff development
- Leadership and supervision
Affiliations
- Beekeeping
- Six Year Volunteer Firefighter
- Board Member for the Missouri River Outdoor EXPO
- Vice President of Area Mutual Aid
- Vice President of North East Region Volunteer Fire Association
Certification
- CPR Certified
- Certified with the National Registry for Emergency Medical Technician
- NFPA 470 Hazardous Materials Operations Level
- NFPA 1001 Fire Fighter 1
- IS-100 Introduction to Incident Command System
- IS-200 Basic Incident Command System
- IS-700 Introduction to the National Incident Management System
- S-190 Introduction to Wildland Fire Behavior
- L-180 Human Factors in Wildland Fire Service
References
Deanna Hagberg
Emergency Manager for Dakota County
(402)987-2106
Ed Mahon
South Sioux City Police Chief
(712)204-0675
Robyn Byl
USDA Resource Conservationist in the Walthill Office
(712)463-2419
Timeline
Program Specialist
Papio-Missouri River Natural Resources District
07.2021 - Current
Senior Shipping Clerk
Palmer Candy
08.2017 - 02.2021
Customer Service Manager
Hobby Lobby
07.2015 - 04.2019
High School Diploma -
Homeschool
Attend two and a half years of study.
Western Iowa Tech Community College
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