Mahki Williams

▪ Pleasantly interact with customers during hectic periods to promote a fun, positive environment

▪ Control line and crowd with quick and efficient service

▪ Respond to and resolved customer questions and concerns

▪ Assist store management meet standards of service and quality in daily operations

▪ Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

▪ Train new employees and delegated daily tasks and responsibilities

▪ Complete store opening and closing procedures and balanced tills

▪ Supported with store procedures including, opening, or closing the store, cash handling, and safety and security

▪ Supported fellow partners during periods of high volume to keep the store operating

▪ Delivered legendary customer service to all customers by acting with a customer comes first attitude and created genuine connections and created quality and consistent beverages

▪ Maintained a clean and organized workspace for customers and partners

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Maintained high level of professionalism and discretion when dealing with guests.