MAHLET BERHANEM

-Streamlined communication with the lobby in regards to VIP clients.

-Receiving VIP guests at the front desk by greeting and escorting them to their meeting room.

- Screening and answering telephone calls in a timely manner.

-Adhering to last minute catering requests, time adjustments, multimedia, and meeting room changes.

-Effectively communicating with coordinators, catering, and multimedia departments.

- Responding to time sensitive emails in a timely fashion.

-Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.

• Telecommunicate with guests and alleviate any questions they have about the spa amenities
• Create spreadsheets of daily phone communications and voicemails between you and guests utilizing Microsoft Excel
• Responding to guest's emails utilizing QC Terme's Guidelines and FAQS - Educate and entice each guest about the history of the company, the wellness program, menu, amenities, and add on services
• Assist guests with reservations and cancellations of their appointments.

• Achievement of personal store sales goals, through delivering a personalized customer experience
• Educate clients on the DNA of Rudsak through product knowledge and styling
• Independently opening and closing of both store locations (Hudson Yards and Soho), including cash handling and deposits
• Managed work areas, by maintaining appropriate levels of inventory and shipment
• Ensured floor and stock areas were consistent with store's standards -Manager on duty when the store manager and assistant manager were off duty
• Cross-category selling products to increase UPT and KPI metrics
• Ensure a high level of customer service through extensive product knowledge.

• Achievement of personal sales and store goals, through building and maintaining new and existing customer relationships
• Generating consistent, proactive sales volume, following the standards of our clientele philosophy
• Delivering a transformational customer experience such as greeting, assessing the client's needs by showing, try, and telling, this delivers results in UPT and cross-category selling
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clientele, outreach and event opportunities.

• Achieving established daily, monthly, and weekly sales goals
• Maintaining a clear sales floor environment
• Cross-category selling products to increase UPT and KPI metrics
• Keeping track of our VIPs/clients through outreaching for promotional event
• Assisting the store manager in organizing, planning, and maintaining the overall store
• Provide outstanding customer service and communicate with clients evaluating their needs
• Monitor and maintain merchandise inventory
• Monitor retail operating budgets and resources.

• Assisting the store manager in organizing, planning, and maintaining the overall store
• Provide outstanding customer service and communicate with clients evaluating their needs
• Monitor and maintain merchandise inventory
• Monitor retail operating budgets and resources
• Coach and support new and existing employees
• Act as our store's representative
• Set the best example for everyone
• Marketing and Advertising on social media
• Updating company online store website.

• Assist our customers (students and staff members) leaving them satisfied
• Our job descriptions include - Customer Service - Archiving books to bookshelves, and our computer system
• Working around the circulation desk such as answering phone calls, checking in/out books, magazines, and other references.