Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahlet Getachew

Database Programmer
Prosper,TEXAS

Summary

Driven Database Developer with years of proven success designing and implementing database solutions. Analytical and skilled in understanding business problems to develop systems that improve functionality. Talented at working effectively in collaborative and self-motivated environments.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Database Programmer

Toluna
Dallas, TX
09.2019 - Current
  • Conducted tests to identify issues and make necessary modifications.
  • Implemented security measures to protect vital business data.
  • Designed and developed analytical data structures.
  • Built databases and table structures for web applications.
  • Developed and updated databases to handle customer data.
  • Evaluated, designed, implemented and modified databases and database applications.
  • Developed scripts and processes for data integration and maintenance.
  • Authored and coded database descriptions.
  • Identified issues within databases, performed troubleshooting and implemented effective solutions.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Modified databases to meet needs and goals determined during planning process.
  • Created and updated database designs and data models.
  • Coordinated with client service team on database development timelines.
  • Delivered complex business requirements without any issues by leveraging strong troubleshooting skills and extensive oversight.
  • Cultivated and maintained effective working relationships with other developers and members of the department.
  • Developed and delivered business information solutions.
  • Managed identification, protection and use of data assets.
  • Collaborated with client service managers, software developers and quality assurance specialists to understand business and industry requirements.
  • Developed database architectural strategies at modeling, design and implementation stages to address business or industry requirements.
  • Established and secured enterprise-wide data analytics structures.
  • Reviewed project requests describing database user needs to estimate time and cost required to accomplish projects.
  • Documented and communicated database schemas using accepted notations.
  • Planned and installed upgrades of database management system software to enhance database performance.
  • Designed data models for complex analysis needs.

Senior Clinical Administrative Coordinator

Optum, UnitedHealth Group
Eden Prairie, MN
10.2015 - 08.2019
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Created weekly schedules for nurses, taking into account sick days and vacation time.
  • Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
  • Provided care and progress reports to patients.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Drove implementation of software to automate office operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Connected uninsured patients to programs to help cover medical expenses.
  • Obtained patient feedback from patients to provide appropriate recommendations to improve patient services.
  • Discussed patient grievances with management to develop action plans, resolving of complaints.
  • Utilized software to document patient complaints by listening to patients and families, recording details and determining resolution.
  • Analyzed and collected data and information to evaluate improvements for patient access.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Taught patients and families to use at-home medical equipment.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.

Travel Consultant

Addis Travel Services
Saint Paul, MN
11.2012 - 09.2015
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Organized trips for individual, family and business travelers.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Completed accurate reservations for business travelers at point of sale.
  • Collected, handled and documented payments for travel services and associated feels.
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Maintained and updated corporate traveler profiles with current information.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Handled sensitive information with professionalism and discretion.
  • Strengthened quality controls to enhance revenue and control downtime.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Enhanced recordkeeping and documentation approaches to improve tracking of key information and records.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Improved workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Education

Master of Science - Information Technology And Management

Dallas Baptist University
Dallas, TX
09.2019 - 05.2021

Bachelor of Arts - Business Administration And Management

University of Gondar
Ethiopia
09.2003 - 08.2006

Skills

Best practices documentation

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Timeline

Database Programmer

Toluna
09.2019 - Current

Master of Science - Information Technology And Management

Dallas Baptist University
09.2019 - 05.2021

Senior Clinical Administrative Coordinator

Optum, UnitedHealth Group
10.2015 - 08.2019

Travel Consultant

Addis Travel Services
11.2012 - 09.2015

Bachelor of Arts - Business Administration And Management

University of Gondar
09.2003 - 08.2006

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Mahlet GetachewDatabase Programmer