Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Mahlon C. Thomas

Mahlon C. Thomas

San Antonio,TX

Summary

Personable Human Resources Liaison with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

Overview

16
16
years of professional experience

Work History

Human Resources Liaison

Texas Workforce Commission
10.2023 - Current
  • Oversaw and managed hiring process and assisted human resources.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Collaborated with managers to identify and address employee relations issues.
  • Assisted with writing job postings and job descriptions for boards.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Healthcare Laser Technician

Fortec Medical
12.2022 - 10.2023
  • Performed quality professional ultrasound and urological laser 250 procedures to meet client's needs within scope of practice and licensing guidelines
  • Built strong relationships with surgical staff to drive repeat business.
  • Suggested appropriate laser procedure settings based on current health of client.
  • Safely operated assigned company vehicle while following all proper loading and unloading procedures with zero accidents

Personal Lines Account Manager

USAA
07.2021 - 10.2021
  • Educated over 50 clients on insurance policies and procedures.
  • Negotiated contracts and terms of sale with potential customers.
  • Collected premiums on or before effective date of coverage.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Analyzed customer needs to provide customized insurance solutions.

Medical Records Supervisor

Goodwill Industries Of San Antonio
03.2021 - 07.2021
  • Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
  • Analyzed quality control assessment findings and developed and implemented methods to improve performance measures by 20%.
  • Reported personnel needs to fill vacant or upcoming vacant positions.
  • Created and maintained safeguards against unauthorized access and use of computer-based medical records.
  • Assisted in training new staff on medical record processing and filing procedures.

Senior Operations Manager

U.S. Army Active Duty
09.2013 - 06.2016
  • Provided leadership for continual management and employee training initiatives.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained command compliance with Army and federal laws, in addition to established organizational standards.
  • Prepared documents for internal and external audits.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.

Medical Company First Sergeant

Brooke Army Medical Center
04.2010 - 08.2013
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Developed succession plans and promotion paths for staff.

Detachment Sergeant

U.S. Army 154th Medical Detachment
04.2009 - 04.2010
  • Updated commander on status of personnel and administrative activities.
  • Maintained records on personnel and operations for reporting purposes.
  • Provided leadership and training 25 personnel.
  • Directed tactical operations in complex and challenging environments.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Trained and mentored personnel in public health procedures, combat operations and tactics.
  • Counseled, advised and mentored personnel to increase career progression by 30%

Department Manager

U.S. Army Winn Army Community Hospital
10.2007 - 04.2009
  • Kept employee caseloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help department evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast department needs.
  • Developed and managed department budget to monitor financial performance and minimized expenses by 15%.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Arts - Business Administration

University of The Incarnate Word
San Antonio, TX
05.2023

Associate of Science - Radio And Television Broadcasting

San Antonio College
San Antonio, TX
12.2018

Skills

    • Benefits and compensation
    • Talent management
    • Wages and salary
    • Training development
    • File and records management
    • Interpersonal Communication
      • Cultural Awareness
      • Organization and Time Management
      • Written Communication
      • Analytical and Critical Thinking
      • Google Workspace
      • Miicrosoft Office Suite

Additional Information

U.S. Army Equal Opportunity Leaders Course

U.S. Army Consideration of Others Course

U.S. Army Risk Management Course

U.S. Army Sexual Harassment Assault Response Specialist Course

US. Army Drill Sergeant School

U.S. Army First Sergeant's Course

U.S. Army Instructors Course


Timeline

Human Resources Liaison

Texas Workforce Commission
10.2023 - Current

Healthcare Laser Technician

Fortec Medical
12.2022 - 10.2023

Personal Lines Account Manager

USAA
07.2021 - 10.2021

Medical Records Supervisor

Goodwill Industries Of San Antonio
03.2021 - 07.2021

Senior Operations Manager

U.S. Army Active Duty
09.2013 - 06.2016

Medical Company First Sergeant

Brooke Army Medical Center
04.2010 - 08.2013

Detachment Sergeant

U.S. Army 154th Medical Detachment
04.2009 - 04.2010

Department Manager

U.S. Army Winn Army Community Hospital
10.2007 - 04.2009

Bachelor of Arts - Business Administration

University of The Incarnate Word

Associate of Science - Radio And Television Broadcasting

San Antonio College

Similar Profiles

  • IRA GRIGGS

    IRA GRIGGSIRA GRIGGS

    Program Assistant to the Directors of Interfaith at Texas Workforce Commission/Workforce SolutionsProgram Assistant to the Directors of Interfaith at Texas Workforce Commission/Workforce Solutions

  • Tracey Adkins

    Tracey AdkinsTracey Adkins

    Medical Services Coordinator II at State of Texas-Texas Workforce CommissionMedical Services Coordinator II at State of Texas-Texas Workforce Commission

  • MARIA BEANNA MOORE

    MARIA BEANNA MOOREMARIA BEANNA MOORE

    Vocational Rehabilitation Counselor at Texas Workforce CommissionVocational Rehabilitation Counselor at Texas Workforce Commission

  • JaNae Musgraves

    JaNae MusgravesJaNae Musgraves

    Vocational Rehabilitation Assistant II at Texas Workforce CommissionVocational Rehabilitation Assistant II at Texas Workforce Commission

  • Gregorio Valenzuela-Mendez

    Gregorio Valenzuela-MendezGregorio Valenzuela-Mendez

    Delivery Driver at Groomers SeafoodDelivery Driver at Groomers Seafood

CREATE PROFILE
Mahlon C. Thomas