Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mahmood Mahmood

Mahmood Mahmood

Detroit,MI

Summary

Five years as acomputer professional, including 3 years as an IT professional. Productive with a strong work ethic and consistently achieving goals. Proven experience in network/hardware/operating systems, troubleshooting, system integration, PC assembly, biometric scanners, technical support, and customer service helpdesk.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Cable Technician

Xfinity Company
Portland, OR
10.2020 - 01.2023
  • Identify and troubleshoot technical problems relating to software and hardware
  • Install internet equipment, TV box, and phone
  • Perform testing of various software's
  • Install and configure software programs and applications
  • Testing underground internet stations and troubleshooting the system
  • Install data testing aerial signal tap signal and voice
  • Troubleshoot technical problems with and fix underground cables
  • Install hardware modem, router, and cable TV boxes
  • Troubleshoot internet equipment.

Security Officer

Wayne County College
Detroit, MI
01.2019 - 10.2019
  • Keep good public relations, deter, and detect crime
  • Respond to emergencies
  • Find safety hazards and perform other special duties
  • Documenting and reporting incidents
  • Monitor surveillance cameras
  • Respond to the emergencies

Case Manager

African Service Coalition
Greensboro, NC
02.2016 - 10.2017
  • Order, organize, and rotate supplies
  • Communicate with job companies to help immigrants find a job
  • Review activities regularly to identify opportunities for improvement
  • Consult with customers to understand desires and suggest the best products to meet needs
  • Attend with immigrants at driving school, social security office, and hospitals to help with translation.
  • Assessing clients to evaluate their need eligibility for immigration benefits and enroll clients in program services
  • Provide culture orientation and job orientation to clients

Captain Banquet in Hotel Department

Sheraton
Greensboro, NC
12.2012 - 02.2016

Process the lounge to maintain comfortable reception to customers

  • Evaluate and detect workers' appearance to confirm the quality of service
  • Responsible for teaching and guiding employees about how to deal with customers by greeting and seating them in a friendly manner
  • Follow work requirements and train employees by explaining hotel policies.

Network Support Specialist

EarthLink
Baghdad , Iraq
2009 - 11.2012
  • Testing hardware software network system and updating software equipment
  • Install and configure software programs and applications
  • Installing, configuring, updating network software, and maintaining hardware
  • Testin exchange of data between computers, servers, modems, and routers.
  • Optimizing server capacity to keep up with demand in online traffic.
  • Install, maintain, and repair telecommunication systems for residential and commercial clients.
  • provide technical support for customers and set up hardware.
  • Troubleshoot network system and testing network system

IT Technical Support Specialist

Hala Al Rafidain
Baghdad , Iraq
2008 - 01.2009
  • Active Directory user account management
  • Install and configure software programs and applications
  • Provide staff training on support applications and technologies
  • Identify and escalate priority issues to management
  • Provide user software and desktop support
  • Emulate and repeat technical problems meet by users
  • Provide systems, network, and Internet support for users and supervise other workers.
  • Provide support to ensure document management and imaging processing are being managed properly

Computer Technician

Hala Al Rafidain
Baghdad, Iraq
2006 - 2008

• Install and configure software programs and applications.
• Repair and administer workstations, servers, printers and scanners, and other related equipment.
• Analyze and troubleshoot technical problems.
• Review and discuss service order requirements and equipment requests with the supervisor and customers.
• Install, maintain, and repair telecommunication systems for residential and commercial clients.

Education

Associate Degree - Cyber Security

Wayne County Community College
Detroit, MI
03.2019

Associate Degree - General Study

Wayne County Community College
Detroit, MI
08.2018

Bachelor's Degree - Computer Science

Al-Rafidain University College
Iraq
10.2012

BBA - Network Engineering

Western Governors University
Salt Lake City, UT
06.2024

Skills

  • Networking - System Analysis and Database Design, Network Configuration and Security Concepts
  • Computer/ Technical literacy (Java, C Programming Terminal Linux -LAN, DSL Windows - Linux Signal- Power Shell -Microsoft Office Suite- Software and hardware updates - OS Ubuntu - OS Linux - OS Mac -VM VirtualBox)
  • Fluent in English, and Arabic languages and functional in Malti
  • Strong organizational and time management skills
  • Proactive problem-solving and decision skills
  • Over 4 Years of customer Service experience
  • Hard -worker and quick learner
  • Proven ability to promote products and service
  • Certificate Network Pro
  • Executive team leader and time management
  • Professional phone etiquette and customer service
  • Multitask and critical thinker

Certification

  • Cisco Java, 2024
  • Ethical Hacker, 2024
  • Endpoint Security, 2024
  • Network Defense, 2024
  • Cisco Academy Network Automation, 2024
  • Network Support and Security, 2024
  • Operating Systems, 2024
  • CompTIA+Network, 2024
  • CompTIA+Cyber, 2024
  • Cisco Academy Python Essentials, 2024
  • Creating Compelling Reports, 2024
  • Engaging Stakeholders, 2024
  • Google Technical Support Fundamentals, 2023
  • IBM Data Science, 2023
  • DOD Mobile Devices, 2019
  • Social Networking, 2019
  • Online Identity, 2019
  • Cyber Awareness Challenge, 2019
  • WCCCD Police Department Certificate of appreciation for work, 2019
  • Continuing of the education, 2019
  • Phi Theta Kappa international honor society membership, 2018
  • Ethiopian community Certificate for attendance Network National Training, 2016

Timeline

Network Cable Technician

Xfinity Company
10.2020 - 01.2023

Security Officer

Wayne County College
01.2019 - 10.2019

Case Manager

African Service Coalition
02.2016 - 10.2017

Captain Banquet in Hotel Department

Sheraton
12.2012 - 02.2016

Network Support Specialist

EarthLink
2009 - 11.2012

IT Technical Support Specialist

Hala Al Rafidain
2008 - 01.2009

Computer Technician

Hala Al Rafidain
2006 - 2008

Associate Degree - Cyber Security

Wayne County Community College

Associate Degree - General Study

Wayne County Community College

Bachelor's Degree - Computer Science

Al-Rafidain University College

BBA - Network Engineering

Western Governors University
Mahmood Mahmood