Mahmood Zama
Houston,TX
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Always looking to grow and improve new skills learning new technologies to pair with business administrative tasks Interested in combining the business side with automation. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage sensitive documents, offer customer assistance and provide team support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wholesale Distributor
Self-employeed
Houston, TX
01.2020 - Current
- Analyzed data to identify trends in product demand.
- Planned logistics operations including scheduling transportation routes and managing driver schedules.
- Developed and maintained relationships with key customers to increase sales.
- Tracked financial performance indicators such as profits, margins, costs on a monthly basis.
- Monitored competitors' pricing strategies to remain competitive.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Managed inventory levels to ensure timely distribution of products.
- Resolved customer issues and provided ongoing support during sales, delivery, and procedures.
Office Administrator
Universal Holidays Travel
Houston, TX
07.2019 - Current
- Processed financial documents, contracts, expense reports and invoices.
- Effectively managed documentation by implementing a streamlined filing system for both physical and digital records.
- Created and researched competitive ads to identify best practices and new approaches for improving ad campaigns.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Created templates for commonly used documents such as contracts, purchase orders, credit card authorization forms.
- Assisted in the development of document control policies, procedures and processes due to the sensitivity of said documents such as passports and credit card authorization forms.
Education
Bachelor of Science - Computer Information Systems Conc Cybersecurity
University of Houston V
Houston, TX12-2025
Associate of Science -
Lone Star College System
Spring, TXSkills
- Scheduling
- Time management abilities
- Bookkeeping
- File Maintenance/Organization
- Adept in Salesforce technology
- Problem Solving
- Attention to Detail
- Automation
Certification
- Certified Salesforce Administrator (ADM201)
- A+ Certification in progress
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Spanish
Elementary
Timeline
Wholesale Distributor
Self-employeed
01.2020 - Current
Office Administrator
Universal Holidays Travel
07.2019 - Current
Associate of Science -
Lone Star College System
Bachelor of Science - Computer Information Systems Conc Cybersecurity
University of Houston V
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