Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
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Mahmoode Alkalhf

Brooklyn,NY

Summary

Customer service specialist with over 5 years of experience in the tech industry, delivering high-quality support and tailored solutions to clients. Currently expanding expertise in the airline sector through training in Amadeus GDS. Fluent in both Arabic and English, with a strong foundation in business management and a commitment to providing exceptional customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Tas-heel
Ras Al Khaimah, Ras Al Khaimah
03.2020 - 10.2022
  • Company Overview: Tech Sector
  • Provided technical assistance and customer care to a wide range of clients in both Arabic and English.
  • Resolved inquiries efficiently while maintaining high satisfaction scores.
  • Collaborated with internal teams to escalate and follow up on complex cases.
  • Maintained detailed records of interactions and feedback to support quality improvement.
  • Tech Sector

Education

Bachelor's Degree - Business Administration

University
Syria

Skills

  • CRM tools
  • Excellent verbal and written communication in English and Arabic
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Interpersonal skills
  • Emotional intelligence
  • Amadeus GDS
  • Customer service
  • Multitasking and prioritization

Certification

Amadeus GDS Certification, In Progress

Languages

  • Arabic, Native / Fluent
  • English, Fluent

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Customer Support Specialist

Tas-heel
03.2020 - 10.2022

Bachelor's Degree - Business Administration

University

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Mahmoode Alkalhf