Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
CustomerServiceRepresentative
Mahmood Ramadhan

Mahmood Ramadhan

Programmer / Software Developer
kirkuk

Summary

With a proven track record at Al-Qalam Educational Foundation, I excel in PHP development and effective communication. I enhanced workflow efficiency by developing internal software tools, leveraging my expertise in MySQL database management and cybersecurity fundamentals. My proactive approach ensures seamless operations and fosters continual improvement in dynamic environments.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Al-Qala’a University College

IT Specialist
12.2023 - 11.2024
  • Delivered technical support to faculty members, administrative staff, and students across all departments.
  • Installed, configured, and maintained computers, networks, and classroom technology systems.
  • Managed the college’s internal network, ensuring stable connectivity and secure access.
  • Supported digital learning platforms, online systems, and smart classroom equipment.
  • Diagnosed and resolved hardware/software issues quickly to minimize downtime.
  • Performed routine maintenance, updates, and data backup procedures.
  • Collaborated with academic and administrative units to enhance technology integration and improve operational efficiency.

ِAL Tabiea School

IT Specialist
10.2021 - 11.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Al-Qalam University College

IT Specialist
09.2018 - 01.2020
  • Provided technical support for faculty, staff, and students across various departments.
  • Maintained computer systems, software, and network infrastructure to ensure smooth daily operations.
  • Managed laboratories and classroom technologies, including installation, configuration, and troubleshooting.
  • Supported online learning platforms and digital systems used for academic management.
  • Performed routine maintenance, updates, and security checks on all IT equipment.
  • Assisted in managing databases, user accounts, and internal communication systems.

IT Department Manager

Al-Qalam Educational Foundation
01.2015 - 09.2019
  • Managed the IT Department and oversaw the operation and maintenance of all technical systems within the institution.
  • Developed and maintained internal networks, ensuring stable and uninterrupted connectivity.
  • Supervised computer labs, IT equipment, and network infrastructure.
  • Provided fast and effective technical support to teachers, staff, and students.
  • Developed simple internal software tools and digital platforms to improve workflow efficiency.

Education

Bachelor of Science - Computer Engineering Technologies

Al-Qalam University College
Kirkuk
04.2001 -

Skills

PHP development

Software

JavaScript

PHP

HTML / CSS

SQL

Windows Administration

Linux Basics / Command Line

Hardware diagnostics

Microsoft Office

System installation & configuration

Server Management

Languages

English
Elementary (A2)
Arabic
Upper intermediate (B2)
Kurdish
Bilingual or Proficient (C2)

Timeline

Al-Qala’a University College

IT Specialist
12.2023 - 11.2024

ِAL Tabiea School

IT Specialist
10.2021 - 11.2023

Al-Qalam University College

IT Specialist
09.2018 - 01.2020

IT Department Manager

Al-Qalam Educational Foundation
01.2015 - 09.2019

Bachelor of Science - Computer Engineering Technologies

Al-Qalam University College
04.2001 -
Mahmood Ramadhan Programmer / Software Developer