Mahmoud Kurram
New York,NY
Summary
Highly motivated and detail-oriented assistant/technical support professional with a proven track record of efficiently resolving technical issues. Demonstrated ability to adapt quickly to new technologies and consistently deliver exceptional results through meticulous attention to detail. Adept at multitasking and working independently with minimal supervision.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Solik Group
12.2021 - 03.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques.
- Created new company's website that led to increase in sales inquires and website traffic by 20%
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Administrative Assistant to the President
Private Employers
01.2022 - 11.2023
- Maintained confidentiality by handling sensitive documents and communications with discretion and care.
- Supported the President in decision-making by conducting thorough research and presenting comprehensive reports.
- Oversaw calendar management for the President, scheduling appointments strategically to maximize productivity without causing conflicts or overbooking.
- Reduced time spent on routine administrative tasks through implementation of automated systems.
- Organized high-level meetings with precision and professionalism, coordinating logistics for attendees both in-person and remotely.
Education
Associate of Science - Computer Science
Santa Monica College
Santa Monica, CA06.2023
Skills
- Network diagnostics
- Remote Support
- Hardware upgrades
- Email Administration
- Linux
- Network configuration
- Technical Documentation
- Microsoft Windows and Office
- Adobe Creative Cloud
- Windows Server
Languages
English
Arabic
Timeline
Administrative Assistant to the President
Private Employers
01.2022 - 11.2023
Technical Support Representative
Solik Group
12.2021 - 03.2024
Associate of Science - Computer Science
Santa Monica College