Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahmoud Abdellatif

Tampa,FL

Summary

Results-driven professional with a strong foundation in business analysis and information systems. Complemented by practical experience in banking, security, warehouse logistics, call center operations, and accounting. Skilled in data analysis, system management, and data visualization using Python, SQL, Tableau, JavaScript, Power BI, and R. Fluent in Arabic and English. Ongoing studies in business analysis and information systems to further enhance expertise in business intelligence and technological solutions.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Bank of America
Tampa, FL
10.2024 - Current

Assist customers with auto loan inquiries, payments, and account management.

- Provide exceptional customer service while handling complaints and resolving issues.

- Adhere to compliance and regulatory guidelines to maintain banking standards.

- Utilize problem-solving skills to ensure customer satisfaction and retention.

Front Desk Security Officer

Allied Universal
02.2023 - 10.2024
  • Ensured safety through regular patrols and incident response
  • Provided exceptional customer service and maintained detailed reports

Warehouse Associate

Amazon
04.2020 - 05.2022
  • Managed order fulfillment and inventory control
  • Conducted quality checks and optimized warehouse operations

Assistant Accountant

Ramy Effat
01.2017 - 12.2019
  • Handled financial statements, tax filings, and audits
  • Managed accounts and reconciled transactions using QuickBooks

Call Center Agent

Raya Egypt Call Center
01.2018 - 12.2019
  • Resolved customer inquiries and managed accounts
  • Trained new hires, improving team productivity

Education

Associate in Arts (A.A.) in Business Administration -

Hillsborough Community College
Tampa, FL
05.2023

Bachelor of Science (B.S.) in Business Analysis and Information Systems -

University of South Florida
Tampa, FL

Skills

  • Python
    - SQL
    - Java
    - Data Analysis
    - Business Analysis
    - Microsoft Excel
    - Tableau
    - Power BI
    - R Language
    - Leadership

Timeline

Customer Service Representative

Bank of America
10.2024 - Current

Front Desk Security Officer

Allied Universal
02.2023 - 10.2024

Warehouse Associate

Amazon
04.2020 - 05.2022

Call Center Agent

Raya Egypt Call Center
01.2018 - 12.2019

Assistant Accountant

Ramy Effat
01.2017 - 12.2019

Associate in Arts (A.A.) in Business Administration -

Hillsborough Community College

Bachelor of Science (B.S.) in Business Analysis and Information Systems -

University of South Florida
Mahmoud Abdellatif