Mahmoud Abudeeb
Kansas City
Summary
Detail-oriented computer technician with a strong focus on troubleshooting, hardware installation, and technical support. Proven ability to enhance operational efficiency through effective maintenance checks and staff training.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Technician
Panasonic Mobility's
Leawood, KS
05.2025 - Current
- Diagnosed and repaired hardware and software issues for handheld computers.
- Collaborated with engineering teams to improve device functionality and performance.
- Conducted regular maintenance checks to ensure operational efficiency of technologies.
- Diagnosed and repaired hardware malfunctions, ensuring optimal functionality for handheld computer
IT Technical Support
Deeb Group
Chicago, IL
02.2020 - 02.2025
- Organized and detail-oriented with a strong work ethic.
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Assisted in the implementation of IT solutions, improving overall efficiency and user satisfaction.
- Trained staff on new technologies and systems, promoting effective use of resources across departments.
- Developed documentation for troubleshooting procedures, streamlining support processes and knowledge sharing.
IT Support
Deeb Group
Chicago, IL
02.2020 - 03.2025
- Increased user satisfaction with IT support services, addressing technical concerns in a timely manner.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Managed relationships with third-party service providers such as payment gateways, shipping carriers, and IT support teams to ensure seamless operations.
Education
Bachelor of Science - Computer Science
Ahram Canadian University
Cairo, Egypt08-2016
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- System upgrades
- Technical support
- Hardware troubleshooting
- Technical writing
- Inventory management
- Hardware and software installation
Accomplishments
- Successfully configured and deployed 500+ computers to support business operations and end-user productivity.
- Implemented an IT support process that reduced downtime and improved technical issue resolution efficiency.
- Provided organization-wide IT support to employees by troubleshooting hardware, software, and network issues to maintain productivity and business continuity.
Languages
English
Full Professional
Arabic
Native or Bilingual
Certification
CompTIA A+
CompTIA Network+ (In Progress)
Microsoft Certified
Microsoft Azure Fundamentals (Planned)
Timeline
Computer Technician
Panasonic Mobility's
05.2025 - Current
IT Technical Support
Deeb Group
02.2020 - 02.2025
IT Support
Deeb Group
02.2020 - 03.2025
Bachelor of Science - Computer Science
Ahram Canadian University