Mahmoud Abulibdeh

Airport Operations & Ground Handling

• Managed all aspects of ramp, passenger services, baggage handling, check-in, and ticketing operations.
• Deep understanding of IATA, ICAO, and CAA standards, and ground handling regulations.
• Ensured safe, timely, and cost-effective day-to-day station performance across multiple locations.

Safety, Compliance, and Training:

• Subject Matter Expert (SME) in safety protocols and regulatory compliance.
• Led internal audits, compliance tracking, and SOP enforcement to meet industry and government standards.
• Conducted safety and compliance audits, and implemented corrective actions and risk mitigation plans.
• Designed and delivered operational and compliance training, including programs for new service launches,

Operational Excellence

• Drove performance improvements through strategic planning, data analysis, and process optimization.
• Developed and implemented high-impact training programs to elevate service standards and operational efficiency.
• Compiled trend reports to evaluate training impact and station compliance; formulated action plans based on findings.
• Focused on continuous improvement in guest experience, safety culture, and employee performance.

Stakeholder & Airline Relations

• Built and maintained strong relationships with airline partners, airport authorities, and government agencies.
• Represented the airline at AOC meetings, regulatory forums, and airport committees.
• Acted as a liaison to ensure adherence to airline service standards and brand expectations.

Team Leadership & Development

• Led and mentored frontline leaders, trainers, and customer service teams.
• Assessed, hired, and certified employees for advanced roles; fostered high-performing teams.
• Maintained performance, grooming, and motivation standards to align with company values and service goals.
• Certified local operations trainers and implemented scalable learning solutions across stations.

• Interview, assess, and certify local trainers to maintain high instructional standards across the USA and Canada.
• Develop and deliver training programs to enhance employee skills and ensure alignment with regulatory requirements.
• Conduct safety and compliance audits at stations; implement corrective actions and process improvements.
• Evaluate training effectiveness, station performance, and compliance levels, adjusting strategies accordingly.
• Lead startup support and training for new station openings, ensuring operational readiness and procedural adherence.
• Research and apply industry best practices to improve efficiency, safety, and operational outcomes.
  
  

• Ensure the safety and security of personnel, equipment, and operational assets through proactive supervision and adherence to regulatory standards.
• Lead, coordinate, and delegate responsibilities among customer service teams to maintain smooth workflow within designated work areas.
• Monitor real-time operations to anticipate potential disruptions, proactively reallocating resources to minimize impact on customer experience and business continuity.
• Make high-stakes decisions under pressure, managing on-the-ground emergencies and irregular operations while maintaining strong coordination with internal teams, airline partners, and airport authorities.
• Foster a culture of accountability, safety, and service excellence by coaching frontline staff, monitoring performance, and reinforcing compliance with company SOPs and aviation regulations.