Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Mahmoud Ahmed Abdelrahim

IT Manager
Jeffersonville,VT

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

5
5
years of professional experience
2017
2017
years of post-secondary education
7
7
Certifications

Work History

IT Manager

CKEP
Unaizah, Qasim
01.2024 - Current
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Oversaw IT department operations and training.
  • Quality Control: Ensuring that the project deliverables meet the required quality standards.
  • Problem-Solving: Addressing any issues or obstacles that may arise during the project lifecycle.
  • Documentation: Maintaining comprehensive project documentation for future reference and compliance purposes.
  • Gather departmental requirements to understand their specific business needs and expectations, and ensure that software solutions align with their operational objectives.
  • I identify software solutions that serve the gathered requirements, thereby enhancing departmental operations in the most effective and efficient manner.
  • Manage project scope, progress, schedule, and scheduled activities to ensure that the project stays within defined constraints, meets deadlines, and is delivered on time.
  • Follow up on vendor assignments to monitor vendor progress, ensure tasks are completed on schedule, and plan training sessions that prepare employees for the new system.
  • I submit requirements and oversee project delivery to ensure that all requirements are accurately documented, leading to successful project delivery within quality standards.
  • Manage project deadline schedule, keep the project on track, and ensure all activities are completed on time.
    Conduct system quality assurance checks to ensure that the implemented system is running smoothly while meeting quality standards.
  • Coordinate training and practice sessions to provide structured opportunities for employees to learn and be fully prepared to use the system.
  • Support employees who have system-related issues by providing troubleshooting, and minimizing disruption to daily operations. I upload training materials to the system to provide easy access to resources for reference.

IT Engineer

Egyptian Cultural Center
, Iowa
08.2021 - 11.2023
  • Designed, configured, and installed all Data Center Network Devices to support 500+ users
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications
  • Maintaining switches and servers
  • Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
  • Perform routine/scheduled audits of the systems, including all backups
  • Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management
  • Maintaining firewall(Sophos), virtual private networks, web protocols, and email security
  • Managing existing and deploying new system configurations, including Windows Server, Virtualization Systems, Mobile Devices, Mobile Platforms and Desktops (Windows and MAC)
  • Provide Tier 2 and 3 support for internal and external customers
  • Design and deploy company LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers hubs, switches, UPSs, and other hardware
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
  • Designed and deployed effective IT solutions for increased productivity and streamlined operations.
  • Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.

System Administrator

Universe Trading Company
10.2019 - 08.2021
  • Design, organize, modify, and support an organization's computer systems, including operating systems, business applications, security tools, web servers, email systems, and user hardware (laptops, PCs)
  • Provide Tier 1 and 2 support for internal and external customers
  • Perform routine/scheduled audits of the systems, including all backups
  • Managed Sophos antivirus server to ensure security and integrity of network data was held to the highest standard
  • Carried out new hardware installations and updates, keeping systems functional and secure
  • Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration
  • Installed new software for users and monitored version and patch update requirements
  • Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data
  • Consulted regularly with customers on project status, proposals and technical issues

Education

Higher Institute For Computers And Informations - Network and System Administration

Delta
06-2017

Secondary School - undefined

Elasayed

Skills

  • Microsoft Servers (Domain Server, File Server)

  • Mail Server on Cloud (Google, Microsoft, Zoho, etc)

  • Routing And Switching

  • ERP Systems (Odoo)

  • VMware Technologies

  • Sophos Firewall

  • Kaspersky Cyber Security Solutions

  • Data Center

  • Storage Systems

  • Veeam Backup

  • CCTV

  • Project implementation

  • Team collaboration

  • Information confidentiality

  • Risk mitigation planning

  • IT risk management

  • IT infrastructure

  • IT asset management

  • Technical troubleshooting

Certification

Microsoft Certified Solutions Expert: Core Infrastructure

Personal Information

Date of Birth: 09/25/95

Timeline

IT Manager

CKEP
01.2024 - Current

IT Engineer

Egyptian Cultural Center
08.2021 - 11.2023

System Administrator

Universe Trading Company
10.2019 - 08.2021

Secondary School - undefined

Elasayed

Higher Institute For Computers And Informations - Network and System Administration

Delta

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Mahmoud Ahmed AbdelrahimIT Manager