Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mahmoud Al-Musleh

Mahmoud Al-Musleh

Microsoft Azure - Firewalls - Networking - Cyber Security
Born In Qatar

Summary

With 4+ years of experience, I have gained extensive skills in the IT industry, specializing in areas from basic IT support to advanced network and security management and Cloud management (Azure). My skills include configuring Palo Alto firewalls, managing network routing, and ensuring robust cybersecurity.

I am proficient in using HPSM for IT service management, SCCM for system deployment, and Linux for server administration. Additionally, I have a strong background in IT security and threat analysis, with hands-on experience using Splunk and other security platforms to monitor and mitigate threats.

I hold a recent B.S. degree in a relevant field and still obtaining fresh certifications, enhancing my knowledge and staying current with industry standards. My diverse technical expertise and problem-solving abilities enable me to effectively address complex IT challenges and enhance organizational IT infrastructure.

Overview

2026
2026
years of professional experience
8
8
years of post-secondary education
7
7
Certifications

Work History

Service Desk Analyst

MEEZA - Qatar Science and Technology Park
01.2025 - Current
  • Manage Active Directory and Exchange tasks, including creating domain accounts, adding users to DL, managing security groups, secondary SMTP emails, and PowerShell exchange tasks related to user accounts.
  • Azure users migration from premises to cloud
  • Manage file servers and shared folders, including creating, sharing, assigning, and providing access permissions for 40+ clients (Mostly government).
  • Manage VM snapshots for multiple clients
  • Extract mailbox backups from cloud to file-servers using Microsoft Purview.
  • Managing Office 365 License assignments.
  • Trace emails using Microsoft Exchange Admin to ensure seamless email delivery.
  • Use Fort-Mail to check for spam statistics and issue block or allow rules which ensure email security.
  • Use Microsoft Defender to release quarantined emails
  • Amend bulk user modification on Active Directory using Powershell.
  • Amend bulk signature modification to users using Microsoft exchange exclaimer.


IT-WPS Engineer

Meeza
01.2022 - Current
  • Trained junior engineers on best practices and industry standards.
  • Evaluated vendor products for quality assurance purposes, maintaining strict adherence to company guidelines and expectations.
  • Assisted and collaborated with network and firewall upgrades
  • Troubleshot complex multi-vendor network service provider issues.
  • SCCM implementations and patching
  • HPSM
  • Cisco Webex configuration
  • Analyzed, troubleshot and enhanced network performance to drive efficiency.
  • Basic IT troubleshooting to end users.

Work Place Service Engineer

Mekdam Holding (Technical Services) / SJC PROJECT
8 2021 - 12.2022
  • HPSM interaction: Ticketing system and ticket creation and KPI tracking to maintain user's satisfaction
  • Creativity to implement solutions in the workplace with high quality and achieving low budget solutions.
  • Tier 2 support: the ability to solve user-interactive problems
  • Responding to network faults and decrease downtimes
  • Delivered onsite technical support for over 800 users
  • Ability to resolve a ticket within a given time according to the KPI policy

Education

Bachelor of Science - Information Technology

University of Doha For Science And Technology
Doha, Qatar
08.2020 - Current

Diploma - Information Technology - Hardware

COLLEGE oF NORTH-ATLANTIC QATAR
Doha, Qatar
11.2018 - 07.2021

Skills

  • Network Management and implementations
  • Palo Alto Firewall Systems
  • Project Management
  • HPSM ticketing and Change Management

  • Client Service

  • Cloud Computing
  • SCCM
  • Cisco Finesse

    MS Azure

    MS Purview

    MS Defender

Certification

Palo Alto Networks Cyber Security - Firewall Essentials

Timeline

Service Desk Analyst

MEEZA - Qatar Science and Technology Park
01.2025 - Current

Microsoft Certified: Azure AI Fundamentals

01-2025

Cisco Cyber Operations

10-2024

Microsoft Certified: Azure Fundamentals

10-2024

Microsoft Certified: Azure Data Fundamentals

10-2024

Palo Alto Networks Cyber Security - Firewall Essentials

04-2024

IT-WPS Engineer

Meeza
01.2022 - Current

Bachelor of Science - Information Technology

University of Doha For Science And Technology
08.2020 - Current

CCNA - Cybersecurity Essentials

05-2020

CCNA - Introduction to Cybersecurity

04-2020

Diploma - Information Technology - Hardware

COLLEGE oF NORTH-ATLANTIC QATAR
11.2018 - 07.2021

Work Place Service Engineer

Mekdam Holding (Technical Services) / SJC PROJECT
8 2021 - 12.2022
Mahmoud Al-MuslehMicrosoft Azure - Firewalls - Networking - Cyber Security
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