*TravelCyclingCoffee
Mahmoud Elburdiny
Support Worker
Doha
Summary
Looking for a position to be a part of a company that indulges professional growth which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills, focused on a comprehensive understanding of how to maintain a professional, helpful, and courteous relationship with allocated customers, enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Support Worker
NEEDS .INC
Winnipeg
10.2022 - Current
- Monitor and report on activities, build and maintain participant and other records in an effective and confidential manner
- Submit reports and documents in a timely manner. Documentation may include but is not limited to registration documents, attendance, participant notes, Care and incident reports
- Provide various supports including but not limited to supervising participants, interpreting, cooking, and service administrative duties
- Be accountable for all professional interactions with participants, colleagues, and regulatory bodies, and be responsive to challenges
- Collaborate with others, through teamwork or other means to meet client needs
- Work directly with newcomer children, youth and their families. Develop supportive and productive relationships.
CSR Team Leader
Indigo INC Winnipeg Airport
Winnipeg
08.2018 - 01.2022
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Assistant Kitchen Staff Member
Swiss Chalet
Winnipeg
08.2018 - 01.2019
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Learned other teammates' work tasks to train as backup.
Payroll Supervisor
Qatar International Islamic bank ( QIIB)
Doha
06.2006 - 03.2017
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Resolved payroll discrepancies quickly and successfully.
- Maintained strict confidentiality of all payroll information and records.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Service Representative PT
Qatar Internation Islamic Bank
doha
03.2015 - 06.2015
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
Assistant System Administrator
iHorizons
Doha
12.2005 - 03.2006
- Maintained current software licenses for computers and mobile devices.
- Configured and tested Windows Server operating systems with roles features.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
Computer Technical Services Specialist
Islamweb.net - AWQAF
Doha
06.2003 - 10.2005
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Enhanced interfaces to promote better functionality for users.
- Recommended technology upgrades to improve client security.
- Troubleshot systems comprised of security alarms and Internet connectivity.
Education
Diploma - Business Management Diploma
ICS
Canada 09.2021 - 07.2022
Bachelor of Arts - Digital Communications And Media
Nile Valley University
Qatar 09.2004 - 06.2008
Diploma - Higher Diploma in Software Engineering
Aptech Qatar
Qatar 08.2000 - 05.2003
Skills
Privacy and confidentiality
Administrative support
Customer service understanding
Motivational enhancement therapy
Team Building
Interests
Timeline
Support Worker
NEEDS .INC
10.2022 - Current
Diploma - Business Management Diploma
ICS
09.2021 - 07.2022
CSR Team Leader
Indigo INC Winnipeg Airport
08.2018 - 01.2022
Assistant Kitchen Staff Member
Swiss Chalet
08.2018 - 01.2019
Customer Service Representative PT
Qatar Internation Islamic Bank
03.2015 - 06.2015
Payroll Supervisor
Qatar International Islamic bank ( QIIB)
06.2006 - 03.2017
Assistant System Administrator
iHorizons
12.2005 - 03.2006
Bachelor of Arts - Digital Communications And Media
Nile Valley University
09.2004 - 06.2008
Computer Technical Services Specialist
Islamweb.net - AWQAF
06.2003 - 10.2005
Diploma - Higher Diploma in Software Engineering
Aptech Qatar
08.2000 - 05.2003