Mahmoud F. Albanna
Doha
Summary
Dynamic Operations Officer with a successful track record at Qatar Business Events Corporation, specializing in main contracting management and team collaboration. Proven ability to enhance service standards and drive productivity through strong analytical skills. Committed to achieving client satisfaction and optimizing processes for successful event execution. Aiming to leverage expertise in operational excellence to contribute to future organizational growth.
Overview
8
8
years of professional experience
Work History
Operations Officer
Qatar Business Events Corporation (DECC)
Doha
11.2023 - Current
- Served as operations focal point for main contracting matters between Service Provider, customers, and sales team.
- Perform regular quality control to ensure production is as per specifications and schedule.
- Liaise with Event Organizers, Exhibitors, Customers, and main contracting service provider to ensure maximum efficiency and satisfaction in the delivery of the services.
- Monitor the main contracting services to ensure client satisfaction, and report on KPIs, taking action where necessary.
- Support the sales team to advise on needs, costing in coordination with service providers.
- Relay service requirements to service providers in a timely manner.
- Organize the planning of resources with service providers.
- Ensure reporting after events for cost/revenue analysis and billing. Maintain correct records for all main contracting transactions.
- Maintain and increase service standards, productivity, and creativity to ensure increased sales and profits.
- Develop, improve, and document systems, processes, SOPs, policies, and communications related to main contracting services.
- Establish good relationships with service providers, suppliers, and other providers.
Event Logistics & Procurement Manager
Spacetoon International
Doha
05.2023 - 10.2023
- Developing procurement strategies that are inventive and cost-effective
- Sourcing and engaging reliable suppliers and vendors
- Negotiating with suppliers and vendors to secure advantageous terms
- Approving purchase orders and organizing and confirming delivery of goods and services
- Controlling the procurement budget and promoting a culture of long-term saving on procurement costs
- Managing logistics personnel including supervision, scheduling, performance management, and more
- Manage inventory as well as warehouse, transportation, and other logistic processes
- Manage and develop logistics staff
- Ensure that quality, quantity, customer satisfaction, and financial commitments are met
- Handle the transportation of the shipment from the supplier to the warehouse
- Contact with custom clearance to clear the international cargo
- Contact the fleet manager in the DECC for any expected truck need to gate in the venue for MDS procedure
Deputy Venue Manager - Logistics
FIFA World Cup 2022 (Q22)
Lusail
08.2022 - 02.2023
- Worked with the Venue Logistics Manager in Lusail Stadium to ensure smooth Bump-In, Resupply and Bump-Out Operations of the Venue
- Assist with the bump-in of Assets for Functions within the Venue
- Manage deliveries and distribution of FF&E on a venue level and between other venues when required
- Assets tracking and distribution within the venue and setting up of space for functions
- Management and training of logistics crew via daily briefings
- Ensuring workplace health and safety protocols
- In charge of Material handling equipment (MHE) and Utility vehicles deployment
- Implementation of the logistics operational plans, policies, and procedures across bump-in/out, re-supply, and dissolution phases
- Liaise with internal and external stakeholders to maintain the agreed logistics service levels at your venue
- Support with managing the receipt, storage, distribution, resupply, and recovery of assets and equipment at the venues during bump-in/out and tournament time
- Reporting of daily logistics and incident reporting
Operation Manager
Loop Mobility
08.2022 - 02.2023
- Determine strategic plans to drive profitable revenue & expand business and market share
- Research and implement new products and services to increase revenue stream and customer satisfaction
- Identify business and performance improvement opportunities
- Manage Operations across Qatar, Responsible for eight sites, and 2 events, 600+ electric scooters, Team leader of 12 employees
- Generate and identify market opportunity/potential and maintain profitable revenue with quarterly result and long-term account goal
- Duties included planning the Team Schedule; overseeing the annual Planning and Development Training Scheme to improve work skills
- Maintaining a clean, professional and safe working environment
- Lead Operations team to develop and enhancements to operating system
Operation - Planning
Mwani Qatar
09.2020 - 06.2022
- Coordinating with shipping agents for import & export documents
- Evaluate accident and incident reports and propose to the management for corrective actions
- Conducting daily operations coordination meeting and discussed day-to-day issue for information to participate & for any corrective action
- Continually assess workflow process of the port operations for improved efficiency and make changes when required
- Prepare Daily Yard Work Plans related to discharges, receiving exports
- Communicate operational requirements to all personnel & resolve issues
- Close monitoring of the yard during the loading operation to ensure smooth feeding from the yard
- Maintain appropriate professional working relationships with customers, shipping agents, vendors, the trucking community, and other department
- Execution of operations plans within port with consideration to high productivity and efficient utilization of equipment & manpower
Planning Engineer Supervisor
Dar Al Dawa Veterinary & Agriculture Co.
05.2019 - 07.2020
- Monitor the production KPI has and work towards continuously improving
- Maintaining high standards of quality control, health, and safety
- Analyze back orders, current orders, and upcoming orders to prioritize, plan, and schedule the production operations
- Arranging staff responsibilities and reports
- Setting staff duty schedules, reporting to higher management on a monthly basis
- Setting the goals and strategies for business units, identify risks and new opportunities in market
- Setting targets and KPI
- Manages market strategy research & planning in support of the strategic planning process
Trainee (Part Time)
Aramex
01.2017 - 05.2019
- Learned on work-study, production lines
- Comprehensive training on different Supply Chain Management roles at the Operations department concentrating on warehouse management, inventory management and daily operations
- Solving problems and learn how we can do Improvement
- Responsible for the completion of all documentation
- Extensive learning on the HR functionalities and how applied BTP (Basic Training Program) for the new employees
Education
Master's degree - MBA
UCSI University
Malaysia12.2022
Bachelor's degree - Industrial Engineering
Jordan university of science and technology
Jordan02.2016
Personal Information
- Date of Birth: 12/26/91
- Gender: Male
- Nationality: Jordanian
- Marital Status: Single
- Visa Status: Resident Visa
Languages
- Arabic, Fluent
- English, Fluent
References
Available upon Request.
Timeline
Operations Officer
Qatar Business Events Corporation (DECC)
11.2023 - Current
Event Logistics & Procurement Manager
Spacetoon International
05.2023 - 10.2023
Deputy Venue Manager - Logistics
FIFA World Cup 2022 (Q22)
08.2022 - 02.2023
Operation Manager
Loop Mobility
08.2022 - 02.2023
Operation - Planning
Mwani Qatar
09.2020 - 06.2022
Planning Engineer Supervisor
Dar Al Dawa Veterinary & Agriculture Co.
05.2019 - 07.2020
Trainee (Part Time)
Aramex
01.2017 - 05.2019
Master's degree - MBA
UCSI University
Bachelor's degree - Industrial Engineering
Jordan university of science and technology
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